1. University of Palestine Faculty of Information Technology

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3. Balmiera Restaurant Presenter Ahmed I. Deeb Department of E-Learning Systems Faculty of Information Technology Wednesday - 3 December, 2008 I dedicate this report to.. Martyr's soul.. Eng. Mahmoud Rafeek AlFarra who helped us to understand how system analysis should be.. My classmates and all interested.. Everyone helps to complete this work. Press any key to continue…

4. Contents Chapter 1: Primary Study Chapter 2: Project Plan Chapter 3: System Analysis References Page Introduction EXIT

5. Introduction Online restaurant service has become a necessity and is highly affordable. It can easily provide an online services without any mentioned efforts and generate huge profits. Online service ordering system through internet or web is very essential as internet is a major tool in bringing potential customers to the restaurant's web site. The food industry has also felt the strong presence of Internet, the online sale of food and beverages has increased 18 times over the last five years from approximately US$3 billion to US$55 billion in the USA alone. More importantly, more than 80 percent of those who ordered meals on the Internet said they rated the experience as excellent.

6. Chapter 1 Primary Study Balmiera restaurant

7. Chapter 1: Primary Study In general Balmiera restaurant system includes a few normal computer- based operations that may found in any other leveled restaurant, these operations are generally focused on the financial operations. On the opposite, the services of the restaurant's customers are ordered and delivered traditionally by self presence or by phone, which widely affect the service performance and delivery that can be used as a tool to increase the challenge factor of the restaurant. The Information-gathering and interviews stages results of a wide range of distributed information, these information can be classified into two groups of information: Descriptions and explanations of the present system. The future vision of the new restaurant's system. Current System Background

8. The first group of information can be classified as descriptions and explanations of the present system operations and some problems it suffers from which where the subject of the first interview, the present system's operations: Helps the accountant organize and manage restaurant finances Track restaurant stock options, but enter the stock quotes manually Generate reports by categories Takes control over the bills Manually enter currency exchange rates What also information gathered in this period of time, is that the restaurant consists of one manager and about eleven employees divided into three departments which as follows: Management (Manager only) Receptions & orders Cookers and waiter Chapter 1: Primary Study Descriptions and explanations of the present system

9. Current System Disadvantages: Not allowed to manage multiple accounts of different types. Enter stock quotes manually. Enter currencies exchange rates manually, and do the financial math in single currency. No on-line updates from on-line banks. Sometimes miss the next deadline for bills, Dont notify when bills should be paid (bills deadline). No Support of checking, credit cards or debt accounts. No enhancement of enhance the security of password protection. No Scheduled backups. Manually store input of orders coming from customers. Chapter 1: Primary Study Descriptions and explanations of the present system Cont.

10. Chapter 1: Primary Study Descriptions and explanations of the present system Cont. Possible Alternative Solutions: Download stock quotes from the net. Do the financial math in multiple currencies and downloads their exchange rates from net. Download and import information from on-line banks. Don't miss the next deadline for bills, takes control over bills and shows when they should be paid. Scheduled backups without having any experience in accounting. Automates input of orders coming from online ordering service.

11. The current System UML diagram: The current system treated by four types of actors as shown in the fig.1.12 (referred to the Project Report pages 10-11):Project Report Receptionist Manager Customer Kitchen (for more details about each actor role return to the project report page10) System Request: After getting a brief descriptions and explanations of the present system and its disadvantages, now is the time to get a system request for a new system which would enhance the performance of the restaurant and provide a satisfied solutions for the problems of the old system, (referred to the Project Report pages 12-13).Project Report Chapter 1: Primary Study Descriptions and explanations of the present system Cont.

12. Here where the second group of information that gathered from the interviews will be specified, this group of information can be classified as the future vision of the new restaurant's system and the path of the development team, the new developed IS should be able to: Manage multiple accounts of different types, accountant, data entry and admin. Don't enter the stock quotes manually download them from the net. Do the financial math in multiple currencies, downloads exchange rates from net. Download and import information from on-line banks. Export to HTML or Text formats to generate statements or perform statistical analysis. Don't miss the next deadline for bills, takes control over bills and shows when they should be paid. Supports checking, credit cards and debt accounts. Enhance the security of password protection. Scheduled backups without having any experience in accounting. Automates input of orders coming from online ordering service. Chapter 1: Primary Study The future vision of the new restaurant's system

13. The Required System's UML diagram: The required system treated by six different types of actors as shown in the fig.1.13 (referred to the Project Report pages 13-14):Project Report Secretary Receptionist Manager Customer Kitchen Delivery (for more details about each actor role return to the project report page13) Chapter 1: Primary Study The future vision of the new restaurant's system

14. Chapter 2 Project Plan Balmiera restaurant

15. Chapter 2: Project Plan Project Description The Online service ordering information system is a Web Based Food Ordering Software that is an Integrateble with the existing system without having to replace it. It's just like a unique restaurant menu software wherein customers can set up an online restaurant menu and make their food delivery service faster and easier. Customers can quickly, effectively and securely order food online, food gift certificates and make reservations for dining directly from the restaurant's website. Orders can be sent to a fax machine or to an email account or can directly be viewed over the Internet. Payments can be made upon food delivery (as is usually done) or in advance, also the system helps build valuable customer information database automatically as orders are placed on the website.

16. Chapter 2: Project Plan Project Features Increased Income The online food ordering system provides your customers with a completely new way to order from you! Providing this customer convenience will increase your sales! Lower Labor Costs The online food ordering system allows you to let your employees focus on the customers at your restaurant instead of the ones on the phone! This way, you are more efficient and offer better customer service Low Advertising Costs Provides you another channel for Marketing and Promotion, lowering your advertising costs! Secure Transactions Our system uses SSL encryption that ensures your safety and that of your clients

17. Chapter 2: Project Plan Project Features Cont. No Installation This is a web based service and no on-site installation is necessary! You can be up and running in 48 hours! Easy Setup You can set up your menu system in minutes! Easily Organize Order Menu The content management software included in your online food ordering system enables you to make complex changes quickly! You can get your menu online in a matter of minutes! Increased Revenue Increased Revenue through your takeout and delivery business! Broader Customers Reach Broaden customers reach with the flexibility to take orders 24*7*365. Now be available to your customers even while you rest! You can even book large orders weeks in advance!

18. Chapter 2: Project Plan Project Features Cont. Broader Customers Reach Broaden customers reach with the flexibility to take orders 24*7*365. Now be available to your customers even while you rest! You can even book large orders weeks in advance! Customer Satisfaction The customers will be able to do things as per their own schedule, and in turn award you for the freedom! The online food ordering system will invariably lead to higher customer retention and acquisition rates, which mean make more money. Some Other features: Faster Service (No line - No wait) Always Open Customer Satisfaction Increases Revenue Increases frequency ordering

19. Chapter 3 The Required System Analysis Balmiera restaurant

20. Chapter 3: The Required System Analysis System Procedures Orders by the World Wild Web: Login the online service, order your menu, confirm the finance side, commite and submit the order Orders by the telephone: The traditional procedure, Order food from the reception employee. Orders by Customer presence: Another traditional procedure, buy an order ticket from the accountant or the reception employee.

21. Chapter 3: The Required System Analysis System DFD Data Flow diagram: The Data flow diagram shown in fig.3.2.1. illustrates the data exchanged among the system: Produce Management report Update Goods sold file Update Inventory file Kitchen Customer Goods sold file Restaurant manger 2.0 3.0 1.0 Daily goods sold amount Formatted goods sold data Inventory file Goods Sold Inventory data Daily inventory Depletion amounts Kitchen order Customer order Receipt 4.0 Fig. 3.2.1. Data Flow diagram Reception ( for more details about the DFD return to the project report page20)

22. References Page Ex-accountant of BALEMIRA restaurant: Mr. Fayed Sa'adi Saleh, Mobile: 059 9378114 Introduction to Systems Analysis & Design: http://www.albany.edu/acc/courses/fall97/acc681/ch7.html STATE OF THE ART IN SERVICE DESIGN AND MODELLING: http://www.vivaceproject.com/content/engine/sdm_full.pdf