Presentation on theme: "TransTel Communications, Inc"— Presentation transcript:
1 TransTel Communications, Inc TDS Series Hybrid IP Lodging Communication System
2 About TransTel 22 Year Corporation Headquarters: Jupiter, Florida USA 60 miles north of MiamiProduct Development, Sales, Marketing, Technical Support
3 About TransTel Affiliated Company Locations TransTel USA TransTel IndonesiaTaiwanThailandAustraliaNew ZealandChina
4 About TransTel Key Accomplishments Sales in over 50 countries worldwideOver 250,000 Systems Installed & WorkingOEM to Philips, Telecom Italia, othersBusiness & Hotel Motel PlatformAdvanced Property Management InterfaceGovernment & Military Installations
5 Office Locations USA Indonesia Taiwan Australia New Zealand China MalaysiaDealers & distributors worldwideUSAIndonesiaTaiwanAustralia
6 Why TransTel TDS Lodging System? Proven Track Record Outstanding Performance Competitively Priced- Reduce Cost – Improve Guest Experience Advanced Feature Set for Hotel Operators Standalone Operation or Advanced PMS Capability Emergency Services Certified E-911 with recorded announcement E911 Bumping Emergency/Fire Alarm Evacuation Best Support in Industry
7 Why TDS Series Lodging System? Flexible Configuration Options- PSTN Lines, ISDN, VOIPAdmin. & Guest RoomIntegrated Call Center for ReservationsStandard feature!VOIP OptionsSIP Trunking for low cost carrier servicesNetwork multiple locations togetherAllow remote communications at no costTDS Lodging Systems are customizable to your propertyAutomated Attendant GreetingsMusic on hold messagesAutomatic Wakeup MessagesPMS Interface CertificationsMicros Fidelio, Opera, Opera ExpressOasisInn Quest RoomasterPowerProVHPMany more
8 Lodging Solutions for any property type and size! Resorts – 5, 4, 3, 2 Star!National Hotel ChainsIndependently Owned OperatorsSmall Bed & BreakfastFishing & Ski LodgesFrom as few as 12 roomsTo as many as 1200 roomsB&BsLodgesResortsHotel Chains
9 Front Desk Administration- Property Management Interface Supports 2 Protocol TypesCertified for Micros Opera, Opera Express, Fidelio using FIAS protocolMitel EmulationCompatible with a variety of other PMS vendorsSeamless Integration of front desk operations and PABX features
10 Property Management Interface PMS Protocol LinkRoom Telephones(with Message Waiting Lamp)LAN。。。。Micros Opera/Fidelio ServerPSTNISDNIP NetworkTDS600Front Desk WorkstationSeamless IntegrationCheck InCheck OutGuest NameSuite ServicesVoice Mail NotificationDo Not DisturbWake UpMessage WaitingRoom StatusGuest BillingBi Directional Interface providing exchange of information
11 Property Management Interface PABXGatewayPMS ServerdataCONVENTIONAL PABXPMS ServerTranstel TDS SeriesdataTRANSTEL TDS SERIESGateway’s are expensive between PABX & PMS Software. Problems such as unstable sync, loss of data, etc. can occur and are cumbersome to troubleshoot.TRANSTEL TDS Series can connect directly to most PMS Software Servers directly, hence eliminating costs and service headaches.
13 Front Desk Administration Universal Hotel Service KeyA Universal Hotel Service Key followed by a single digit is all that is required to activate features.Hotel 1- Check In, Hotel 2- Check Out, Hotel 3- Message Waiting etc.Simplifies training of front desk staffGreat back up solution in case PMS goes off line or loses link for any reason
14 Front Desk Administration Message WaitingSet a message waiting for guest roomWake UpSet wake up time for guestWake Up attempt failure notificationWake up call history reportRoom StatusView & change guest room statusClean, dirty, occupied etc.
15 Front Desk Administration Call Credit LimitSets a credit limit on guest phones and shuts phone off when limit is exceededCall Cost AccountingHotel owners can set own rates for callsPrint and inquiry from front deskNo expensive 3rd party system required
16 Front Desk Administration Wireless & Mobility Options SupportedWifi TelephonesTraditional cordless telephone sets paired with Operator consoleSIP Dect WifiReceive and transfer calls from anywhere on property
17 Emergency Guest Services E-911 Feature When guest dials 911 the emergency operator will hear a special voice announcement identifying the exact room number of guestSpecially programmed Operator Console phones and other phones can ring at the same time indicating the guest room callingWhen console operator answers a conference is created between guest, hotel operator and 911 operator
18 Emergency Guest Services E-911 Bumping When guest dials 911 and all lines are busy, system will “bump” an existing call off and provide priority call processing to the E-911 originator.
19 Emergency Evacuation / Fire Alarm Feature In the case of an urgent emergency Hotel Managers can press an external button connected to the TDS System. On activation, all Guest Room Telephones will begin to ring in short repetitive bursts. Upon answer the Guest will hear the (recordable) Emergency Evacuation Message which can provide instructions for leaving the premises immediately.
20 ANALOG PHONE WITH PAGING CAPABILITY Operator paging to all roomsTransTel guest phones model AH99P can be paged for announcement purposesRoom 111Room 112Room 114Room 113
21 TDS Lodging System Features Automated Attendant- Direct Answer All Calls- Answer Overflow CallsDay & Night modes of operationVoice MessagingGuest MailboxAdministration MailboxPassword ControlCustom Wake Up MessagesLeast Cost RoutingT1 and ISDN PRI LinesVOIP Sip Trunking
22 TDS Lodging System Features Toll ControlCall AccountingCall Credit LimitEstablish limit amountDisconnect when limit is reachedFlexible Numbering PlanVariable digit lengthCustom Messages On HoldCustom Wake up MessageSingle Digit Dialing for Services- Room Service- Valet etc.
23 Features Room to Room Dialing Control Elevator Phones Caller ID - Internal Calls from guest rooms- External CallsCordless Telephone Support- For Attendant Console- MaidsMini Bar Service
24 Guest Services Voice Guided Guest Features Eliminates user guides and makes using the telephone set hassle free and simpleAutomatic Wake UpGuest can set his own automatic wake up from the room without requesting assistance from front deskDo Not DisturbGuest can enable or disable do not disturb from the room without requesting assistance from the front desk
25 Guest Services Voice Mail Voice Mail boxes for each guest are provided and can be controlled by password if desired.Message Waiting LightGuests can be informed by message waiting light indication of new messagesSingle Digit Dialing for servicesGuest phones may be set up for dialing a single digit to reach services such as room service or concierge
26 Reasons to choose the TransTel Lodging Series for your hotel TDS Lodging Systems offer the best price / performance ratio in the industryFully integrated telephone system, automated attendant, voice mail and call accountingFeature set designed for simplicity and ease of useProven and reliable platform verified over a variety of applications and countriesTop notch customer support
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