Presentation on theme: "Powered by:. Who We Are 3 Enterprise Technology Services VoiceOne DataOne is the leading independent provider of managed technology services to enterprises."— Presentation transcript:
3 Enterprise Technology Services VoiceOne DataOne is the leading independent provider of managed technology services to enterprises in the Philippines DataOne We support mission critical systems with a world-class Data Center, professional expertise, cost-effective solutions and technological innovations. We are a New Generation Telecom provider, powered by a Carrier-Grade NGN Communication Platform safely co-located at DataOne.
4 VoiceOne Mission VoiceOne aims to be the leading provider of New Generation Telecommunication Services. Supported by a Carrier-Grade technology offering flexible and innovative solutions to deliver all the potential of convergence.
5 VoiceOne VOIP Franchise VoiceOne is a Telecommunication Provider authorized by the NTC
7 Voice and Data are Converging Replacement of old style PBXs is well underway (Forrester) 23% of large companies in the US have deployed IP PBXs (Forrester) 90% expect to complete by 2012 (Forrester) 2.23 million IP PBX lines sold in q2 07, of which 68% in the US. Europe and Asia lag behind in adoption (Ilocus) But incumbents are not yet NGN
8 Converged Comms Market Revenue by 2011 Integrating Data and Voice Applications via the Web is expected to grow more than two-folds in the next two years
9 VOIP Perceptions in the Market VOIP Free peer-to-peer calls Low IDD Cost Poor voice quality VOIP Complex Integration with Legacy Systems VoiceOne aims to fulfill the promise of convergence and eliminate complexities.
10 Customer Experience: Then and Now THEN NOW … little has changed
12 The Webtalk Revolution No Complex IVRS Free Calls from anywhere CUSTOMER: COMPANY: WebTalk lets your website become the entry point for all business communications. Easy-to-use Buttons No Phone Number No Per Minute Charges No Expensive Toll-free Numbers No Application Download No Complex Integration with Existing Systems
13 WebTalk Benefits Everyone Examples: Companies engaged in e-business Sales and Customer Service Companies with Toll-Free Hotlines Multinationals with extensive channel distribution Corporations with global customers Companies with extensive mobile workforce Benefits: More calls from prospective customers Lower cost. No per minute charge Unlimited Inbound calls. Hassle free integration with CRM Easy deployment and maintenance Highly and quickly Scalable. Lowest Outbound per Call Rate
14 NexGen WebTalk – How Does It Work? Existing Infra or Hosted PABX Customer Service Agent NGN SWITCH INBOUND Call TO Customer Service Agent Customer PUBLIC INTERNET Trunks or Centrex
15 Existing Infra/ IP-PBX Customer Service Agent Employees NGN SWITCH Customer Mobile Co-Worker WebTalk allows Outbound Calls Outbound Call From Customer Service Agent or Employees Partner PSTN / Mobile Trunks or Centrex
23 WebTalk Customer TOLL-FREE SERVICE Web Ad Products or Services Where to Place WebTalk Button
24 WebTalk VPN Edition Mobile employees can communicate with their office without roaming charge. Allows Channels/Partners to transact efficiently with your organization. Chat Call to Mobile Presence ONLINE Conference Org Chart Search Caller ID Email