1. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 1 Intelligent Unified Communications End User Training CAO-1011-403 v3.2 04/05

2. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 2 Topics About CallAttendant Office Managing Messages CallAttendant Office Client Announcements / Audio Fax –From Windows Applications –Fax management –Creating fax cover pages Distribution Lists

3. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 3 Managing Messages on the Telephone

4. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 4 Logging into your mailbox (Local) When accessing your mailbox from your own extension: –Press the voicemail access button on your phone –CallAttendant Office will prompt you for your password. Enter your password. –Press # after you have entered your password. The first time you access the system, follow the prompts to change your default password. Note: If you have not set your personal password and this is the first time accessing your mailbox, you will be asked to do it now. 7 7 8 8 4 4 5 5 6 6 9 9 3 3 2 2 1 1 0 0 * * # #

5. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 5 Logging in for the first time over the telephone Your default password is your extension number You will need to change: –Your password Minimum 4 digits up to 14 digits –Your greetings

6. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 6 Manage Greetings 4 Greetings –Identifier Used when a call is being transferred to your extension or accessing the company directory –Internal Greeting Used when internal callers get forwarded to voicemail and listen to your voicemail greeting. –External Greeting Used when callers outside the office get forwarded to voicemail and listen to your voicemail greeting –Out of Office greeting Overrides the internal and external greeting Reminder when you access your mailbox over the phone or use CallAttendant Office client.

7. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 7 Logging into your mailbox (Remote) When accessing your mailbox from a remote phone: –Call your direct dial number –When CallAttendant Office answers and you hear your greeting, press the star key twice (**) –CallAttendant Office prompts you for your your password. –Press # after you have entered your password. 7 7 8 8 4 4 5 5 6 6 9 9 3 3 2 2 1 1 0 0 * * # #

8. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 8 Listening to messages Message Summary –Verbose, Quick or Disable –Change option in CallAttendant Office client (Tools Options) After message summary options –Listen to new messages OR –all messages –send message –change mailbox options. Main menu 1 1 review new messages 1 review messages 2 send a message 4 change mailbox options 5 Dial another extension or contact * exit Main menu 1 1 review new messages 1 review messages 2 send a message 4 change mailbox options 5 Dial another extension or contact * exit

9. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 9 Listening to messages Message playback optionsEnd of message options 1 rewind 3 seconds 1, 1 rewind to start of message 2 pause then resume playback 3 forward 3 seconds 3, 3 forward to end of message 4 Audio playback slowdown (voice only) 5 play message information (caller ID, date, time) 6 Audio playback speed up (voice only) 7, 7 delete message 8 reset to normal volume 8, 8 Reply to voice or e-mail 9 increase volume 9, 9 save message 0 help # skip to end of message (message marked as unheard) * done/exit system 1 rewind 3 seconds 1, 1 rewind to start of message 2 pause then resume playback 3 forward 3 seconds 3, 3 forward to end of message 4 Audio playback slowdown (voice only) 5 play message information (caller ID, date, time) 6 Audio playback speed up (voice only) 7, 7 delete message 8 reset to normal volume 8, 8 Reply to voice or e-mail 9 increase volume 9, 9 save message 0 help # skip to end of message (message marked as unheard) * done/exit system End of Message Menu 3 is for forwarding 4 is for replaying 5 is for playing message info 7 is for deleting 8 Reply to message 9 is for saving # skip message 0 help End of Message Menu 3 is for forwarding 4 is for replaying 5 is for playing message info 7 is for deleting 8 Reply to message 9 is for saving # skip message 0 help

10. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 10 Change Mailbox Options When logged into your mailbox over the phone, press 4 to change your mailbox options Options you can change over the phone –Greetings [4-1] –Message summary options [4-3-2] Quick Mode (Default) [4-3-2-2] –Explains how many new and how many saved messages (combines voice/fax/e- mail) Verbose Mode [4-3-2-3] –Explains how many new and saved messages of each type (voice/fax/)

11. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 11 CallAttendant Office Client

12. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 12 Launching CAO the First Time You will be asked to: –Change password –Record greetings Identifier External Greeting Internal Greeting ` 1. 2. 3.

13. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 13 Integrated Messaging Client The integration messaging client allows users to visually manage voice and fax messages from the CallAttendant client. Fax messages Voice messages Message type icons Message information

14. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 14 Playback and Record of Audio Handset record and playback –Click play or record –Wait until CAO calls your telephone –Pick up the telephone –Listen or Talk –Click stop to end playback or record Associated with your desktop extension PC Sound card –Click play or record –Listen or Talk –Click stop to end playback or record Requirements –Sound card –Speakers for listening to messages –Microphone for recording audio

15. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 15 Managing voice messages Audio Waveform Telephone Handset or PC speaker/microphone Notes section

16. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 16 Managing fax messages Zoom In/Out Forward fax by E-mail Forward fax by fax

17. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 17 Personal Voicemail Mode - PVM Assistant tools –Greeting Management –One Time Message management –Active Message Delivery –Transfer Callers –Pager Notification –Notification by e-mail Assistant Tab

18. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 18 Manage Greetings from Client Quick Recording Advanced Recording

19. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 19 Advanced Greeting Management Audio Editor –Add, Modify audio recordings –Audio to be used in services Components –Audio Selection –Audio Controls –Volume Controls –Media Selection –Zoom controls Delete Select AudioAudio Controls Zoom Volume Handset/Soundcard Text Area

20. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 20 One Time Messages Play specific messages to individual callers from Outlook Contacts –Matches incoming callers Calling Line ID with Outlook contact telephone numbers Once played, message is removed Avoids voicemail ping pong NOTE: If the CLID does not match the contacts list of telephone numbers the message will not be played. Cautions: Main corporate numbers; blocked calling line ID – some cellular telephone numbers.

21. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 21 Active Message Delivery Delivers voice messages that are left in your inbox to a list of telephone numbers –System calls each number in sequence until answered –user must enter mailbox password Filter based on: –Contacts –Time of day –Day of week

22. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 22 Transfer Call Real Time transfer to a telephone number of your choice Choose between –Blind transfer –Assisted transfer with accept and deny Find me – follow me Prompt caller for their name Declined calls attempts next number or if no more numbers places call into voicemail. Filter based on: –Contacts –Time of day –Day of week

23. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 23 Pager Notification Notifies a DTMF pager of voice messages in your inbox Message includes: Filter based on: –Contacts –Time of day –Day of week

24. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 24 Dialing Canonical Form –When you enter a telephone number, CallAttendant Office automatically changes it to canonical form. –The canonical form of a telephone number is used to represent a dialable number that is understood and can be interpreted throughout the world. –+Country Code (Area Code) Subscriber number –+1 (613) 555-1212. Account Codes –The administrator must enable it –Billing, accounting and security –Configure Default account code Tools > Options > Account code

25. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 25 Notification by e-mail Notifies to an SMTP e-mail address of voice messages in your inbox Notification by: –Integrated messaging –Notification –Short Notification (small screen devices) Filter based on: –Contacts –Time of day –Day of week

26. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 26 User Preferences Each user can change mailbox preferences in the CallAttendant Office client –Tools > Options Message Summary –How much information you hear when you log into your mailbox over the phone Message sorting –Message sorting allows you to specify the default order in which new and old messages are played. Message information –Message information plays before each message. It includes the caller ID and the date and time the message was received. Password Verification –If you call from you own extension, CallAttendant Office will not prompt you for your password. Most options can also be configured over the telephone.

27. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 27 Fax Capability

28. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 28 Windows Print Driver Send a fax from any Windows application –From your favorite windows application select File Print

29. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 29 Managing Fax Cover Pages To Manage fax cover pages right-mouse click on the content pane –New: Creates a new cover page or folder –Duplicate: Duplicates an existing cover page –Rename: Renames an existing cover page –Delete: Deletes a cover page To open a cover page double- click on the desired cover page

30. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 30 Fax Cover Page Editor Create cover pages –Sending Quickfax –Used in Services –Print Driver Alignment Tools Zoom Tools Shapes Information Labels Insert Bitmap Foreground/background Text Canvas Area

31. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 31 Distribution Lists

32. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 32 Distribution Lists Users can manage distribution lists from the CallAttendant Office client as well as over their telephone user interface (TUI) Personal Folder System Folder To create personal distribution Lists Global distribution lists set up on the CallAttendant server Everyone Folder List of all CallAttendant users

33. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 33 Manage distribution lists via telephone Main menu 4 Change mailbox option 5 Dial another extension or contact 6 Manage personal distribution lists 1 Create distribution lists 2 Edit distribution lists 3 Delete distribution lists 4 List existing distribution lists Main menu 4 Change mailbox option 5 Dial another extension or contact 6 Manage personal distribution lists 1 Create distribution lists 2 Edit distribution lists 3 Delete distribution lists 4 List existing distribution lists 7 7 8 8 4 4 5 5 6 6 9 9 3 3 2 2 1 1 0 0 * * # #

34. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 34 Managing your messages with Outlook Message type icons Fax messages Voice messages Launch CallAttendant Client E-mail messages

35. Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 35 Thank You!