1. Frequently Asked Questions Dr Barretto & Partners PPG Meeting 19/01/16

2.  Patient Online services will give you the option to:  Make appointments online  Order repeat prescription  View your own medical record You will be able to do these requests from a computer, tablet or smartphone Dr Barretto & Partners PPG Meeting 19/01/16

3.  You will be able to book and cancel appointments, order a repeat prescription day or night at a time that suits you.  It also means that you do not have to travel to the surgery to drop in prescriptions and  Frees up phone lines for people without access to a computer  Having access to your medical record means that you can be more in control of your health and well-being especially if you have a long-term condition e.g. diabetes Dr Barretto & Partners PPG Meeting 19/01/16

4.  Register with the practice completing a short form  Bring photographic proof of your identity  The Practice will then provide you with logon details and with a password Dr Barretto & Partners PPG Meeting 19/01/16

5.  Only you will be given access  When you sign up to the service you will be given a secure login and password  Do not share this information with anyone else as these are unique to you.  This is no different to how you would access other online services for example your bank account Dr Barretto & Partners PPG Meeting 19/01/16

6.  Your information is stored on the Practice IT system and with in the practice paper records  If you want your carer to see your records this can usually be set up for you  Any request to access your record will be checked to ensure that they are genuine and not being made under pressure  The practice are able to refuse or withdraw access if they have any concerns Dr Barretto & Partners PPG Meeting 19/01/16

7.  Online services are an extra option for those that wish to use them and will not replace the more traditional ways of contacting your practice  If you want to get started on the internet there are a number of services for people provided by local authorities, colleges and charities. The best place to start is your local library. Dr Barretto & Partners PPG Meeting 19/01/16