1. BUSINESS LETTERS AND MEMOS

2. Recipients LettersMemosEmails External Audience XX Internal AudienceXX

3. Common Letter Formats Block Format Modified Block Format Simplified Format Organization – specific format

4. Format comparison

5. Block Format

6. Modified Block

7. Simplified

8. Required items and terms ■Margins: – Left: 1-1.5 inches –Right: ¾ to 1 inch ■Salutations –-Dear Hillary: –-Dear Mrs. Clinton: ■Complimentary closes –Formal: Sincerely, Yours truly, Best regards… –Informal: Cordially, Thank you, Ciao… ■Letterhead ■Reference line ■Inside address (plus envelopes) ■Enclosure ■CC ■BCC

9. Multiple pages

12. ■Only first page gets letterhead ■Signature block lines up with the date ■Page headings

13. Memos ■Omit the salutation and close ■Indenting is rare ■Requires a Subject line ■Headings are common ■Page headings for multiple pages

14. Memo ■Initialing ■Sometimes signature at end

16. Memo

17. Emails ■To:

19. Email with Attachment

20. Email Reply with copies