1. 文秘英语 -------- Angelina Wang 文 秘 英 语 --by Angelina Wang

2. 文秘英语 -------- Angelina Wang 课程内容设计 项目学习情景涉及的单元学时安排 邀请邀请函写作 Unit 24 电话用语 备忘录 Unit 43 接待 通知 Unit 33 见面 Unit 12 欢迎会 Unit 53 各种安排预定（食、宿、行等） Unit 83 会议安排 Unit 63 会议记录 Unit 73 新闻发布 Unit 93 送别晚会 Unit 52 建议与反馈商务信函，口头沟通等 Unit 1&10 3 综合贯穿项目（ all-inclusive) 系列情景剧 (Team-work) 4

3. 文秘英语 -------- Angelina Wang 考核方式 期末闭卷（ 60% ） + 形成性考核（ 40% ）

4. 文秘英语 -------- Angelina Wang Unit 2 observing proper office etiquette Background information pre-reading questions Detailed study of the text homework

5. 文秘英语 -------- Angelina Wang

7. Pre-reading questions Do manners matter in the office? Why? In your opinion, what are the major good manners in the office? Have you ever encountered anything uncomfortable in the workplace?

8. 文秘英语 -------- Angelina Wang Etiquette in the workplace Always greet people when you first enter the workplace or when they first enter the workplace. Be polite, pleasant and courteous when answering the telephone Listen carefully and avoid asking callers to repeat what has already been said. Answer promptly any telephone that rings in the workplace.

9. 文秘英语 -------- Angelina Wang Do not answer the telephone when you're in a meeting. Be polite, pleasant and courteous when talking to customers and remember to smile! Be tactful with rude people. Do not chew gum. Be discrete when coughing or yawning.

10. 文秘英语 -------- Angelina Wang Use positive body language Avoid eating at your desk when dealing with the public. Avoid personal conversations when a client is waiting. Be punctual Avoid annoying habits. Discourage personal visitors. Do not use strong perfume or cologne. Avoid wearing too much makeup.