Presentation on theme: "Proper Etiquette and Behavior Revised By: Ms. Fleming"— Presentation transcript:
1Proper Etiquette and Behavior Revised By: Ms. Fleming
2Objectives Identify employer expectations. Discuss appropriate work habits.Identify good citizenship skills.Identify appropriate interviewing skills.
3Good Manners and Etiquette Difference:Good manners are rules for common actions of courtesy and politeness.Etiquette describes the use of proper customs in social and business life; these may change over time
4General Manners Be considerate of others show respect use “excuse me” listen to people before making suggestionsbe patientOffer assistancecompliment good worklearn, remember and use people’s namesbe courteous, kind, polite, and fair
5General Etiquette Personal Manners When Meeting New Friends Telephone CourtesyPersonal RelationsTable Manners
6Personal Manners When Meeting New Friends DO NOTuse “knuckle-buster” handshakesdo all the talkinguse foul languagetry to always be funny and the center of attentionsay bad things about othersDOSmileFirm handshakestand for a ladyrepeat a new nameuse “you” more than “I”introduce new friends to others
9Proper Handshake Firm, but not bone-crushing Lasts about 3 seconds May be "pumped" once or twice from the elbowIs released after the shake, even if the introduction continuesIncludes good eye contact with the other person
10Telephone Courtesy “Hello, this is ________ speaking. May I help you?” Stay away from negative comments.“May I ask who’s calling?”When taking a message, include the date and time of call, caller’s name and telephone number.
11Personal Relations Important to the success of anything. First look at yourselfAttitude is one’s outlook on life, may be positive or negative.Should try to maintain a positive attitude
12Reasons to have a positive attitude The future depends largely on the opinion of others.More motivating and makes one more energetic, productive, and alert.More pleasant to be around.Effect co-workersBuilds self-confidence
13Objectives Identify employer expectations. Discuss appropriate work habits.Identify good citizenship skills.Identify appropriate interviewing skills.