Good Manners and Etiquette Difference: Good manners are rules for common actions of courtesy and politeness. Etiquette describes the use of proper customs in social and business life; these may change over time
General Manners Be considerate of others show respect use “excuse me” listen to people before making suggestions be patient Offer assistance compliment good work learn, remember and use people’s names be courteous, kind, polite, and fair
General Etiquette Personal Manners When Meeting New Friends Telephone Courtesy Personal Relations Table Manners
Personal Manners When Meeting New Friends DO Smile Firm handshake stand for a lady repeat a new name use “you” more than “I” introduce new friends to others DO NOT use “knuckle-buster” handshakes do all the talking use foul language try to always be funny and the center of attention say bad things about others
Proper Handshake Firm, but not bone- crushing Lasts about 3 seconds May be "pumped" once or twice from the elbow Is released after the shake, even if the introduction continues Includes good eye contact with the other person
Telephone Courtesy “Hello, this is ________ speaking. May I help you?” Stay away from negative comments. “May I ask who’s calling?” When taking a message, include the date and time of call, caller’s name and telephone number.
Personal Relations Important to the success of anything. First look at yourself Attitude is one’s outlook on life, may be positive or negative. Should try to maintain a positive attitude
Reasons to have a positive attitude The future depends largely on the opinion of others. More motivating and makes one more energetic, productive, and alert. More pleasant to be around. Effect co-workers Builds self-confidence