1. Marquis Hill Area Construction Update Meeting December 2, 2015

2. Agenda Welcome Meeting Objectives Project Background Frequently Asked Questions (FAQs) Contact Information Q&A

3. Review project status Discuss construction impacts Address Frequently Asked Questions (FAQs) Outline Mandatory Connection process Supply contact info for future questions Answer individual questions Meeting Objectives

4. Partnership with CFPUA to install sewer, permanently remove the need for septic Why? To address failing septic. Highest rate in NHC. Address adverse environmental impact, public health risk, financial burden Soil, drainage conditions also bad for septic NHC received low-interest loan from NCDEQ Similar project under construction for Heritage Park Project Background

5. Silver Lake Rd. Antoinette Dr. Red Heart Dr. Arnold Dr. Normandy Dr. Ilex Dr. Lorraine Dr.

6. 1. What is the status of construction? 2. Impacts were outlined. Will they continue? 3. What are the guidelines for work? 4. What streets will be affected next? 5. How are driveways, flooding being addressed? 6. What happens after construction is completed? 7. My septic is OK. Why do I have to connect? 8. How much is connecting likely to cost? 9. Is there financing to help me pay to connect? 10. Can I be exempt from this process? 11. Can I defer my connection? Frequently Asked Questions (FAQs)

7. 1. What is the status of construction? Started in January 2015 CFPUA contractor TA Loving Company To date, installed 28,000 of 42,000 linear feet of gravity sewer lines 24-30 month construction project. On schedule. Barring weather, completion slated for Fall 2016 Frequently Asked Questions (FAQs)

8. 2.Impacts were outlined. Will they continue? Major impacts: Roads, easements on your properties Roads will be disrupted. Repaved after completion. Order of remaining streets to be determined Significant closure to involve Silver Lake Road Access to driveways could be blocked temporarily Crews will accommodate as quickly as possible Coordination with school buses, trash, first responders Frequently Asked Questions (FAQs)

9. 3. What are the guidelines for work? Work hours: 7 am – 7 pm, Monday-Friday Some work may go past 7 pm. Once started, can’t stop. Example: Open trenching. Must finish. Can’t leave open. Work conducted within property easements Construction and/or temporary placement of materials If construction work impacts a driveway, ditch, culvert or yard, contractors will restore areas to their original conditions Work in NCDOT rights-of-way (ditches, culverts, headwalls etc.) must be restored per their standards Frequently Asked Questions (FAQs)

10. 4. What streets will be affected next? December: (Weather permitting) Antoinette Drive: Restoration, open cut services, grade, seed/straw, pave Arnold Road: Pave from park to Musevale Musevale Drive: Pave from Arnold to Lorraine Lorraine Drive: Pave from Musevale to Red Heart Red Heart Drive: Pave from Lorraine to MH 50 Rheims & Richelieu Area: Continue restoration Arrowhead Park: Grade, seed/straw Tanbark Drive: Install sewer main Perth Drive: Start preliminary work, build temp road where ditch is now Paving can only be done above 41 degrees. Frequently Asked Questions (FAQs)

11. 4. What streets will be affected next? January: (Weather permitting) Antoinette Drive: Restoration, open cut services, grade, seed/straw, pave Tanbark Drive: Complete storm drain and services Perth Drive: Lay sewer main Silver Lake Road: Begin preliminary work Paving can only be done above 41 degrees. Frequently Asked Questions (FAQs)

12. 5. How are driveways, flooding being addressed? Driveway work Area where our communications could have been better Because of project, nature of soils, work takes longer 60 to 75 days from cut to restoration Some homes longer due to changes in requirements, complexity Flooding issues Difficult in area due to reason we’re there. Bad soils, drainage. Also have to remove stormwater drainage to install sewer TA Loving addressing matters well, but issues will remain Contact crews on scene, Mike McGill when issues arise Frequently Asked Questions (FAQs)

13. 6. What happens after construction is completed? 7. My septic is OK. Why do I have to connect? Mandatory Connection process. Requires connection to systems if a property is within 500’ of sewer lines. Used by cities, counties, authorities Pays for construction, maintenance of infrastructure Why? New mains can cost more than $1 million/mile Allows costs to be spread over larger group, making them more affordable overall Enables extension of essential services to more areas CFPUA will mail letter well in advance, hold public information meeting, mail “packages” to customers with all necessary information, documents 1. \ Frequently Asked Questions (FAQs)

14. 8. How much is connecting likely to cost? Current residential charges are: System Development Charge, Sewer: $2,460 Covers investment into system, amount of capacity needed Sewer Connection Fee is NOT charged. Part of contract. Private connection from home to clean out. Private or personal work (if requirements are met). Frequently Asked Questions (FAQs)

15. 9. Is there financing to help me pay to connect? CFPUA offers financing for the System Development Charge (SDC) SDC: May be financed for eight years at 5% Requires 10% down payment Current account must be in good standing Must reside at the property Additional loan processing fees apply Financing may also be available through the New Hanover County Water and Sewer Revolving Loan Program Frequently Asked Questions (FAQs)

16. Frequently Asked Questions 10. Could I be exempt from this process? Yes, if a structure is more than 500’ from sewer main If less than 500’ away, Connection Deferral applications are available: Two connection deferral options now being offered Permit approval by New Hanover County Must apply within 60 days of start of mandatory connection process

17. 11. Can I defer my connection? Two connection deferral options now being offered Reviewed deferral policy to address customer input Balances public health protection w/financial impact Your area grandfathered. Can choose between options. To qualify for any deferral, septic system must be proven to be in good operating condition Frequently Asked Questions

18. 11. Can I defer my connection? Two connection deferral options now being offered First option, same as outlined during October 2014 meeting: Three years, with potential for one three-year extension Not a true deferral. Requirements include: Payment of sewer System Development Charge Payment of sewer bi-monthly Availability Charge Septic system inspected by licensed inspector. Report submitted to CFPUA. Frequently Asked Questions

19. 11. Can I defer my connection? Two connection deferral options now being offered Second deferral option (New): One three-year deferral for sewer service. No additional term. Septic system inspected by licensed inspector. Report submitted to CFPUA. How is this new option an improvement? True deferral for sewer. No financial payments required for sewer. No up-front sewer SDC charge Pay SDC at connection. (End of deferral.) No bi-monthly sewer charge Begin to pay bi-monthly at connection. (End of deferral.) Frequently Asked Questions

20. 11. Can I defer my connection? Sewer Deferral Options: Frequently Asked Questions

21. Important Dates Construction meeting: Tonight Next outreach meeting: April/May 2016 Project completion: Early Fall 2016 Mandatory Connection meeting/Start of process: October/November 2016

22. NC DEQ sampling 11/17 found algae bloom with toxin DEQ report did not cite CFPUA’s dewatering work as a factor However, UNCW professor told StarNews CFPUA’s work was the cause without providing supporting data Dewatering is a common process for main installation CFPUA, working with DEQ and NHC Health Department, conducted water sampling in variety of locations Results showed no sewage. Nutrient levels – where there are groundwater standards – were well within standards. Results supported typical causes, supporting reasons for the project with NHC Previous reports of algae before CFPUA’s work Significant rainfall over last two months Leaking septic systems, poor drainage, poor soils Silver Lake Algae

23. Contact Information Mike McGill CFPUA Chief Communications Officer (910) 332-6704 mike.mcgill@cfpua.org Please sign up on the Marquis Hills email list to receive the monthly newsletter, project updates and important alerts. Information, FAQs to be found @ www.cfpua.org under Quick Links

24. QUESTIONS?