1. Panasonic Communication Systems KX-TVS Voice Processing System Training

2. Table of Contents Table of Contents Page 2-4 Course Outline Page 5-7
KX-TVS75 Configuration and Hardware Page 8-9
KX-TVS100 Configuration and Hardware Page 10-12
KX-TVS200-1 Configuration and Hardware Page 13-25
Digital Integration Page 26
Quick Setup and Automatic Configuration Page 27-31
Live Call Screening Page 32-33
Two-Way Recording and Transfer Page 34-35

3. Table of Contents Fax Transfer and Fax Management Page 35-36
Custom Service Page 37-40
Direct Mailbox Access Page 41
Intercom Paging Notification Page 42
Message Waiting Notification Devices Page 43
Multi-Lingual Service Page 44
Automatic Message Forward Page 45
Callback Number for Beeper Page 46
Daylight Savings Time Page 47
Holiday Service Page 48
Multiple Personal Greetings Page 49

4. Table of Contents All Call Transfer to Mailbox Page 50
Voice Mail Integration Page 51
Analog Integration Page 52-54
Digital Integration Page 55-59
10 Steps to Digital Integration Page 60-64
Voice Processing Applications Page 65-80
Parameter Save Page 81
Parameter Load Page 82
KX-TVS Page

5. Course Outline Introduction
Initial Configuration and Hardware of KX-TVS75, KX-TVS100 and KX-TVS200-1
System Features
System Programming
Analog vs. Digital Integration
10 Steps to Digital Integration
Installation

6. Course Outline Voice Processing Exercises Digital Integration
Mailbox Setup
Fax Transfer and Management
Mailbox Management
Recording Personal Greetings
Recording System Prompts and Company Greetings
Group Distribution Lists
Creating Custom Services

7. Course Outline KX-TVS50 Hands on and Self study Review
Operator Assignment
Live Call Screening
Two-Way Transfer and Record
Intercom Paging Notification
Beeper Notification
Automatic Message Forward
All Call Transfer to Mailbox
KX-TVS50
Hands on and Self study
Review

8. KX-TVS75 Initial Configuration
Voice Processing System
Configured for 2 ports, 6 hours of voice storage
62 User Mailboxes, 2 Manager Mailboxes
System is non-expandable

9. KX-TVS75 Hardware One Hard Disk Drive Two CO inputs (RJ-11)
One RS-232C Connector (female)
One Rotary Switch

10. KX-TVS100 Initial Configuration
Voice Processing System
Initially configured with 2 ports and 18 hours of voice storage
Expands to 4 ports with an additional CO card (KX-TVS102)
62 User Mailboxes, 2 Manager Mailboxes

11. KX-TVS100 Hardware One Hard Disk Drive One CO Card (KX-TVS102)
One Optional CO Card slot
One RS-232C Connector (female)
One Rotary Switch

12. KX-TVS75/100 Specifications

13. KX-TVS200-1

14. KX-TVS200-1 System Outline
The KX-TVS200 will initially be configured with NO ports and 32 hours of voice storage.
The maximum configuration will be 12 digital integrated ports or 6 analog integrated ports and 32 hours of voice storage.
A maximum of 1,024 mailboxes are available

15. KX-TVS204
A 4 port digital integration card can be installed in the KX-TVS200 only.
Each card allows two KX-TD data pairs to be connected providing 4 digitally integrated ports.
A maximum of 3 KX-TVS204 cards can be installed in the KX-TVS200-1.

16. KX-TVS200-1 System Outline
Slot 3
Slot 2
Slot 1
HDD

17. KX-TVS200-1 System Outline
Programming RS-232C
Grounding Terminal
AC Fuse
Power Plug
Power Switch

18. KX-TVS200-1 System Configuration
2 port analog or 2 port digital integration with 1 KX-TVS102 card installed.

19. KX-TVS200-1 System Configuration
4 port analog or 4 port digital integration with 2 KX-TVS102 cards installed.

20. KX-TVS200-1 System Configuration
6 port analog or 6 port digital integration with 3 KX-TVS102 cards installed.

21. KX-TVS200-1 System Configuration
4 port digital integration with 1 KX-TVS204 card installed.

22. KX-TVS200-1 System Configuration
8 ports digital integration with 2 KX-TVS204 cards installed.

23. KX-TVS200-1 System Configuration
12 ports digital integration with 3 KX-TVS204 cards installed.

24. KX-TVS200-1 System Configuration
8 ports digital integration with 2 KX-TVS102 cards installed and 1 KX-TVS204 card.

25. KX-TVS200-1 Specifications

26. Digital Integration (D-PITS)
D-PITS integration is the highest level of Voice Processing integration
D-PITS integration provides Out of Band signaling between the KX-TVS75/100/200 and the KX-TD system
Available on -1 KX-TD systems or later

27. Quick Setup
This utility provides a quick way of programming the voice processing system for basic automated attendant or voice mail operation. The system prompts the installer to enter, modify or confirm various settings based on the PBX selected.

28. Quick Setup
When a KX-T308/616 is selected as the PBX type, the KX-TVS75/100/200 will request that the installer provide the following information:
Which extensions will be connected to the KX-TVS?
Which extensions need a mailbox?
What is the last name of each mailbox owner?
What service (AA or VM) will be used for each of the ports for both day and night service?
System Administrators and system reset password
Time and date
Note: The KX-T308/616 do not support MW lamps or VM integration

29. Quick Setup
When a KX-T1232/336 or other manufactures PBX is selected as the PBX type, the KX-TVS will request:
Which extensions will be connected to the KX-TVS?
What is the last name of each mailbox owner?
What service (AA or VM) will be used for each of the ports for both day and night service?
System Administrators and system reset password
Time and date

30. Quick Setup & Automatic Configuration
When a KX-TD816/1232 is selected as the PBX type the KX-TVS will request:
What is the last name of each mailbox owner?
What service (AA or VM) will be used for each of the four ports for both day and night service?
System Administrators and system reset password
Automatic Configuration require Digital Integration

31. Live Call Screening
Live Call Screening allows a message to be screened as the message is being recorded into the users mailbox. The station user can monitor the message and decide whether to answer the call or not. This feature provides “answering machine” like operation of a voice mailbox.

32. Live Call Screening
Live Call Screening is only available when the KX-TVS is digitally integrated with a KX-TD system and a LCS button has been assigned the proprietary telephone.
LCS is a password protected feature.
LCS has two modes.
In the Hands-Free mode the message will play through the speaker of the proprietary telephone.
In the private mode the telephone will alert the user with a ring tone. The user must then go off-hook to monitor the message.

33. Live Call Screening
When a message is intercepted, the mailbox can be programmed to either continue recording the conversation, stop recording the conversation but keep the portion of the message which has been recorded to that point, or to delete the message.
Digital Integration required

34. Two-Way Recording
Two-Way Recording allows the user of a proprietary telephone to record a conversation into their mailbox by depressing a Two-Way Record button.
Digital Integration required

35. Two-Way Transfer
Two-Way Transfer allows a user of a proprietary telephone to record a conversation into another users mailbox by depressing the Two-Way Transfer button and then dialing the extension number or depress a DSS button.
Digital Integration required

36. Fax Transfer
If a fax call is received by the KX-TVS, the system will automatically transfer the call to the designated fax extension. If the main fax extension is busy or does not answer, the system can be programmed to call an alternate fax extension.

37. Fax Management
The fax manager will be notified when a incoming fax call is received. The KX-TVS can notify by either calling the fax managers extension or leaving a message in the managers mailbox.
The KX-TVS cannot determine if a fax transmission was completed. It will only determine if the call was successfully transferred to a fax extension.

38. Custom Service
Custom Service provides a “tailor made” automated attendant port. Each telephone keypad digit can be assigned a specific function.

39. Custom Service Transfer to mailbox Transfer to operator
Functions include:
Transfer to mailbox
Transfer to operator
Go to another custom service
Change to VM service
Dial by name
Return to main menu
Transfer to extension
Exit
Return to previous menu
Change to AA service
Department dialing
Repeat menu
Fax transfer

40. Custom Service

41. Direct Mailbox Access
Direct Mailbox Access allows a user to enter his/her mailbox whenever they call the KX-TVS from their extension.
Digital Integration required

42. Intercom Paging Notification
When the KX-TVS receives a call for an extension which is set for Intercom Paging Notification, the KX-TVS will page the party through the PBX’s internal or external paging system. The KX-TVS will state “I have a call for (Extension owners name)” and then wait for a programmable amount of time until the extension owner answers the page.
Up to eight paging zones (internal or external) can be assigned
Digital Integration required

43. Message Waiting Notification Devices
When a new message is placed into a mailbox, the system will light the message waiting lamp on the telephone. In addition to the lamp, the mailbox can be set up out-dial to a beeper or telephone either continuously or on a scheduled basis.
Three devices can be assigned

44. Multi-Lingual Service
Two languages other than the “English” system prompts can be recorded into the system. All subscriber and non-subscriber prompts can be recorded and selected by the user or programmer.

45. Automatic Message Forward
New messages that have not been listened to by the user within a specific amount of time will be automatically forwarded or copied to another mailbox.

46. Callback Number for Beeper Notification
When beeper notification is set for a mailbox, the system will request that the caller enter their callback number. When the system dials the beeper number it will provide the callback number.
Beeper callback notification modes:
Select -- Requests callback number
Before -- Requests number before leaving message
After -- Requests number after leaving message
Without -- Only requests number and does not let caller leave message

47. Daylight Savings Time
Provides automatic system clock adjustments for daylight savings time.

48. Holiday Service
20 holidays can be programmed into the KX-TVS. On the assigned holidays, the KX-TVS will provide custom company greetings and alternate caller services.

49. Multiple Personal Greetings
A busy, no-answer and after hours greeting can be recorded for each mailbox.

50. All Call Transfer to Mailbox
When an incoming automated attendant call is directed to an extension with All Calls Transfer to Mailbox enabled, the KX-TVS will send the caller to the mailbox without dialing the extension. This feature is useful when a mailbox does not have an actual extension assigned to it. (i.e. traveling salespersons mailbox)

51. Voice Mail Integration
The purpose of Voice Mail integration is to allow the Voice Processing System and the Super Hybrid System to communicate with each other.
Two types of integration are available: Digital(Out of Band for KX-TD systems) and Analog (In-band integration for all other systems with In-band integration capability)

52. Analog Voice Mail Integration
KX-TD1232
2 Port KX-TVS100
1 Tip and Ring pair per
VM/AA port
CO’s

53. Analog Integration Wiring1 2
CO Card
To Tip and Ring
of SLT extension ports

54. Analog Voice Mail Integration Programming for TD Systems
Extension Group Assignment Program 602
Station Hunting Type Program 106
Voice Mail Status DTMF Set Program 113
Voice Mail Command DTMF Set Program 114
Voice Mail Access Codes Program 609
Additional System Information Program 990 Area 01 Bit 10, 11-12, 13-14, 15*, Area 02 Bit 8, Area 04 Bit 9, Area 05 Bit 6, 7
* It is recommended that in most applications that Program 990 Area 01, Bit 15 be changed to VPS.

55. Digital Integration (D-PITS)
D-PITS integration allows superior integration and high level features like Live Call Screening (LCS), Two-Way Transfer, Two-Way Recording, Intercom Paging Notification and Automatic Configuration.
When using D-PITS integration one extensions data pair provides two KX-TVS ports. This is accomplished by the extensions 2B+D interface.

56. Digital Integration (D-PITS)
KX-TD1232
KX-TVS100
CO’s
1 data pair = 2 VM/AA ports
2 data pairs = 4 VM/AA ports*
* 4 port system requires an additional KX-TVS102

57. Digital Integration Wiring1
CO Card
To data pair of
KX-TD1232 ext. port

58. Ports 1 & 3 would be used for D-PITS integration
HDD
Slot 3
Not Used
Slot 2
KX-TVS102 3 4
Slot 1
KX-TVS102 1 2
4 port system
Ports 1 & 3 would be used for D-PITS
integration
Ports would be used for analog
The XDP single line is available when
D-PITS integration is used.

59. Digital Voice Mail Integration Programming for TD Systems
Voice Mail Number Assignment Program 117*
Voice Mail Extension Number Assignment Program 118*
Voice Mail Extension Group Program 119
Additional System Information Program 990 Area 01 Bit 10, 11-12, 13-14, 15*, Area 02 Bit 8, Area 04 Bit 9, Area 05 Bit 6, 7
* It is recommended that in most applications that Program 990 Area 01, Bit 15 be changed to VPS.

60. 10 Steps to Digital Integration
1. Verify that the KX-TD has the correct software version. This is accomplished by using PITS programming code 116 or the PC Operating and Maintenance Tool. Remember to check both cabinets if you are configuring a 2 cabinet system. Both versions must be identical. The software version will be identified by a version number such as P101A50508B. The underlined digits represent the software production code (format YMMDD). In this example, the date code is May 8, 1995.
For digital integration, the KX-TD1232(s) must have: May 8, 1995 or later. (ie. P101A50508B)
For digital integration, the KX-TD816-1 must have: September 5, 1996 or later. (ie. P401A60905A)
If the software is earlier than these dates, the system(s) must be upgraded.

61. 10 Steps to Digital Integration
2. Set the correct Date and Time in the KX-TD (PITS Program 000)
3. In PITS program 117, program the jacks of the KX-TD1232 that will be connected to the KX-TVS. If your Voice Processing System is a 2 port system, one jack must be assigned. If your Voice Processing System is a 4 port KX-TVS100*, two jacks must be assigned from the same Main Unit.
4. Unplug or power down the KX-TVS.
* Optional KX-TVS102 required

62. 10 Steps to Digital Integration
5. Connect the jack(s) assigned in Step 3 to the KX-TVS using four wire modular cords. For a 2 port system connect the jack to port 1 of the KX-TVS75/100/200. For a 4 port KX-TVS100 connect the first jack (lowest numeric jack number) to port 1 and the other to port 3.
6. Connect your laptop computer to the KX-TVS and start your communication software (i.e. Procomm Plus).
Communication Parameters: 9600, 8 Bit, None, 1, VT100

63. 10 Steps to Digital Integration
7. Turn the rotary switch on the KX-TVS to switch position 5. Warning: Placing the rotary switch on switch position 5 will default the Voice Processing System resulting in a loss of all user programming and voice messages. This step should only be performed when initially setting up the system.
8. Plug in or power up the KX-TVS and wait approximately 90 seconds while the system initializes. Important! Turn the rotary switch to position 0 when the initialization process is complete.

64. 10 Steps to Digital Integration
9. When the > prompt appears depress the Enter key. The display will indicate the following:
Please Select Your Terminal Type.
1. ASCII TERMINAL
2. VT100
Please Enter the Number :=
Quick Setup is only available when using a VT100 terminal, therefore you must select [2].
10. From the System Administration Top Menu select [5] Quick Setup and follow the Automatic Configuration instructions.

65. Applications
1. Digitally integrate your Voice Processing System with the KX-TD1232 using the “10 Steps to Digital Integration”.
Use jack 08 of the telephone system as the KX-TVS extension
Assign last names to the first 16 mailboxes
Delete the mailbox 109. This mailbox will be created later by the System Manager.
Assign all KX-TVS ports as AA ports using Custom Service 1
2. DIL 1:1 all Central Office lines in both the day and night mode to the first extension of the Voice Processing System using PITS programs

66. Applications
3. Record a No-Answer, Busy Signal and After-Hours greeting for mailboxes 101 and 102. Refer to Subscribers Guide pages
4. Assign a password for mailbox 101 and 102. Refer to Subscribers Guide pages
5. Record a mailbox owners name for mailbox 101 and 102. Refer to Subscribers Guide pages
6. Create a Personal Group Distribution List for mailbox 101 and 102. Refer to Subscribers Guide page
7. Record a Group Distribution List name. Refer to Subscribers Guide page

67. Applications
8. Call Forward Busy/No Answer extensions 101 and 102 to voice mail extension 165.
9. Record a message as a non-subscriber into a mailbox. Extension 101 should leave a message for extension 102 and visa versa.
10. Playback and erase the message in your mailbox. Refer to Subscribers Guide pages 2-3 and 2-7.
11. Record a message as a subscriber. Extension 101 should leave a message for 102 and visa versa. Refer to Subscribers Guide pages
12. Reply to the message that has been left in your mailbox. Refer to Subscribers Guide pages

68. Applications
13. Record Company Greeting 1 which states “Thank you for calling Outdoor World”. Refer to Installation Manual pages 129.
14. Record a Company Name which states “Outdoor World”. Refer to Installation Manual page 130.
15. Record in your own voice linked user 1 prompts 319, 320, 321 and 322. Refer to Installation Manual page 129.
16. Record in your own voice linked user 1 prompts 386 and 387. Refer to Installation Manual pages 129.

69. Applications
17. Create mailbox 109 from the System Managers mailbox. Refer to page 249 in the Installation Manual.
18. Program extension 106 to be the fax transfer extension. Program extension 101 to be notified when a fax is received by notifying the mailbox. Refer to Installation Manual pages
19. Enable Message Waiting Lamp Notification and Device Notification for Unreceived Messages in Class of Services 01 and 02. Refer to Installation Manual pages
20. Program a “System Callback No.” Refer to Installation Manual pages

70. Applications
21. Change the Operator and Extension Transfer Sequence so that the KX-TVS provides a supervised transfer (FTXA). Refer to pages in the Installation Manual.
22. Program the system so that rotary telephone calls go to the operator. Refer to the Installation Manual page 234.
23. Assign Interview mailbox numbers 298 and 299 to mailboxes 104 and 105 respectively. Refer to page in Installation Manual.

71. Application
24. Record the following questions into interview mailboxes 298 and 299. Refer to page in the Subscribers Guide.
Question 1. “Please answer the following questions so we can immediately send you our 100 page, full color catalog. Speak clearly and slowly and spell any words that may be difficult to understand. When you have completed your answer, press the digit 1 to advance to the next question. Please state your first and last name.”
Question 2. “Please state your company name.”
Question 3. “Please state your complete mailing address including street address, city, state and zip code.”

72. Applications
Question 4. “Please state your telephone number including area code.”
Question 5. “If you would like to be on our mailing list please say yes at the tone, otherwise say no.”
Question 6. “If you have any comments please state them at the tone, otherwise press the star or asterisks to return to the previous menu or you may hang-up and your catalog will be mailed to you by the close of the next business day.”

73. Applications
25. Create a Custom Service for the following application. Your customer is Outdoor World. The customer wishes to have all incoming Central Office lines ring into and be answered by the Voice Processing System. After discussing the application with the customer you have prepared an operational flow chart and various recordings scripts which will be played to incoming callers. The customer has approved. You must now program the KX-TVS to work accordingly.

74. Custom Service Greeting 1
If you know the extension number of the person that you are calling, you may dial it at any time. For information or assistance press 0. To place an order press 1. To request a free catalog press 2. If you are calling from a rotary phone, please remain on the line and an operator will be with you shortly. To send a fax press start now.

75. Custom Service 1 prompt See previous slide
Custom Service 2 prompt “ To order a fishing catalog press 1.
To order a hunting catalog press 2. To return to the previous
menu, press the star or asterisk key ”
Fax extension is 106

76. Simplified Operator Flow Chart
If no answer
or busy
If no answer leave message

77. Operator Flow Chart

78. Applications
26.Program a Live Call Screening, Two-Way Record and Two-Way Transfer button on each telephone.
Program a LCS password for each extension. Experiment with each feature.
27.Setup extension 107 for Intercom Paging Notification to internal page zone 1.

79. Applications
28.Program extension 101 for beeper notification. Use the the following “Number to Dial” digit sequence. 9102PPPX. Refer to page 197 in Installation Manual.
29.Program extension 101 for beeper notification with a Callback number before the message is left in the mailbox. Refer to pages in Installation Manual.
30.Program extension 101 to automatically copy messages to extension 102 after 5 minutes. Refer to pages in Installation Manual.
31.Setup mailbox 106 to have all calls transferred to voice mail. Refer to pages in Installation Manual.

80. Applications 32.Program three holidays into the system.
Program the system so that a different company greeting will be play on the selected holidays. Refer to pages in the Installation Manual.
33.Record an appropriate company greeting for each holiday.
Refer to Installation Manual page 129.
34.Program the system so that the systems clock automatically will adjust for Daylight Saving Time.
Refer to Installation Manual page 226.

81. Parameter Save
Save the system programming parameters to your PC’s HDD or floppy disk drive using Procom Plus.
From the System Administration Top menu type 3 for Utility Command
Type SAVE and press ENTER
Press 2 and ENTER for Parameters
Press ENTER again
Press PAGE DOWN
Press X for XMODEM download protocol
Type the file name (i.e. PARA.BAK or CUSTOMER.PAR)
Wait approximately 6 minutes while data is transferred

82. Parameter Load
Load the system programming parameters from your PC’s HDD or floppy disk drive using Procom Plus.
From the System Administration Top menu type 3 for Utility Command
Type LOAD and press ENTER
Press 2 and ENTER for Parameters
Press ENTER again
Wait for “CCC” to appear on PC’s screen
Press PAGE UP
Press X for XMODEM download protocol
Type the file name
Wait approximately 6 minutes while data is transferred

83. Introducing the KX-TVS50….
…the newest addition to the KX-TVS line of Voice Processing Systems (VPS)
2 ports, 2 hours voice storage, expandable to 4 hours of voice storage
The 2 hours of voice storage will be reduced by recording User Prompts
If all System Prompts were to be recorded by the user, voice storage would be reduced by approximately 40 minutes

84. KX-TVS50 Specifications
Increasing the voice storage from the initial 2 hours up to 4 hours is accomplished by adding an optional KX-TVS52 Flash Memory Expansion card
30 mailboxes, 2 manager mailboxes, utilizing Flash Memory with 7.2 Kbps voice compression
New features include A-PITS integration with KX-TA624-1, Caller ID Routing, System and Station Caller ID Name Announce, and Personal Greeting for Caller ID

85. So what is Flash Memory?
Definition-A solid-state mass-storage device that emulates a hard-disk drive
This type of mass-storage device is suitable for portable computers, personal digital assistants (PDA), digital still cameras, MP3 players and other devices requiring high-density non-volatile data storage

86. What are the advantages?
The advantages of this type of storage device is that it is:
extremely rugged and reliable
compact
fast sustainable read/write capability
much less expensive than hard-disk drives
and has low single-voltage power requirements

87. KX-TVS50 Specifications
The KX-TVS50 comes with 2 Flash memory chips, one for 2 hours of voice storage, the other for system prompts and programming storage.
The KX-TVS52 Flash Memory Expansion card has one Flash memory chip for an additional 2 hours of voice storage

88. KX-TVS50 Specifications
The KX-TVS50’s appearance is very similar to the KX-TVS75, with two noticeable differences
A 4 position dip switch is used to determine the system mode rather than a rotary switch
The system upper chassis has a built-in ferrite core used to reduce noise and other spurious oscillations from being introduced into the system through station cabling

91. Mode Switch Positions Mode Switch Positions
0000 Normal operation position
1000 Initializes RS-232C parameters
0100 D-PITS Auto Configuration for AA service1
1100 D-PITS Auto Configuration for VM service1
1101 Not used
1010 Initializes VPS. Clears all data and messages
0110 Flash memory Read/Write test
0101 A-PITS Auto Configuration for AA service2
1101 A-PITS Auto Configuration for VM service2
1 Used for KX-TD D-PITS integration only
2 Used for KX-TA A-PITS integration only

92. Some New Terminology
To date, two types of Voice Processing System integration were available in the KX-TVS line of VPS’s, In-band and D-PITS
A-PITS - Analog Proprietary Integrated Telephone System
A-PITS Integration - A proprietary 4-wire out of band Voice Processing System integration supported by the KX-TVS50 and KX-TA624-1
NEW

93. A-PITS
Signaling and control information is transmitted and received between the 624 and 50 across the D1 and D2 pair of an extension port
Voice is provided by the Tip and Ring pair for that extension port
Each A-PITS integrated port supports one VPS port (Unlike D-PITS integration which provides two VPS ports per station ports)

94. Integration The KX-TVS50 supports:
In-band with telephone systems providing In-band integration
D-PITS with KX-TD308/816/1232/500
A-PITS with the KX-TA624-2

95. System Administration
Programming and administration can be accomplished by using either a dumb terminal program (i.e.. HyperTerminal) or any other communication software (i.e. ProcommPlus)
Programming menus are the same as the other KX-TVS models with additional programming added for the new features - System Caller ID Name Announce & Caller ID Call Routing

96. New KX-TVS50 Features
These features are supported by A-PITS or D-PITS integration
System Caller ID Name Announce
Station Caller ID Name Announce
Personnel Greetings for Caller ID
Caller ID Routing
Caller ID card(s) are required for these features to operate KX-TD193 or KX-TA62493

97. System Caller ID Name Announce
120 Caller ID Numbers (20 digit max.) can be entered into system programming via programming terminal
System Parameter Setting-System Caller ID Announce
A name can be recorded for each of the 120 Caller ID numbers by the Message Manager in mailbox 998
* for System Caller ID Name Announce recording

98. System Caller ID Name Announce
So how does this work?
An incoming Caller ID call arrives at CO port of phone system that is programmed to ring to a VPS port
Caller ID information is transmitted to VPS via A-PITS or D-PITS link.
VPS answers, plays prompts, caller dials digits to transfer call to an extension
When extension answers, the user is given a prompt with states “You have a call from (recorded name). To answer the call press one, otherwise press 2 and hang up.

99. System Caller ID Name Announce
If no Caller ID is provided, private, out of area, or the number is not registered, the normal transfer sequence occurs without announcement

100. Station Caller ID Name Announce
Functions in the same way as System Caller ID Name announce
30 Personal Caller ID Name Announce entries can be entered per mailbox
*MB 5-5 for Station Caller ID Name Announce programming
System Caller ID Name Announce has priority over Station Caller ID Name Announce

101. Caller ID Personal Greeting
Up to four personalized mailbox greetings can be recorded in addition to the normal busy, no answer, and after-hours greetings
Each of the personalized greetings can have up to eight Caller ID numbers assigned to it
* can be used as a wildcard when entering the Caller ID numbers
*MB for Caller ID Personal Greeting programming

102. Caller ID Personal Greeting
When an outside caller with a Caller ID number that has been assigned in the mailbox enters the mailbox, a custom greeting for that caller will be played

103. Caller ID Routing
Caller ID Routing allows an incoming caller to be routed to a specific location or service based on the Caller ID number provided
Calls can be routed to a mailbox, extension, or Custom Service

104. Caller ID Routing
Up to 120 Caller ID numbers can be entered into the system
Service Setting - Caller ID Routing
Caller ID number can be up to 20 digits
* can be used as wildcard
O or P can be entered for Out of Area & Private
A route description up to 20 characters can be entered
This feature can operate in conjunction with the System & Personal Caller ID Name Announce features

105. What else is new in KX-TVS50?
New factory default voice prompts
Faster cadence & less pause time between prompts
Improved Installation Manual provided on CD-ROM
Improved organization
Includes the KX-TA and KX-TD phone system programming related to VPS integration

106. What else is new in KX-TVS50?
Screened transfer with Call ID is now supported
Company Greetings have been removed
The KX-TVS50 does not support the Two-Way Record and Two-Way Transfer features.