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Business Enabled Communications Station Features.

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Presentation on theme: "Business Enabled Communications Station Features."— Presentation transcript:

1 Business Enabled Communications Station Features

2 Introduction Station Port & Station Number DN Assignment Call Coverage Linked Pair / Group Hot Desk COS Mobile Extension Station VMIB Feature VMIB Access Call Recording Phontage Backup/Delete E-mail Notification AME (Answering Machine Emulation) Contents

3 Introduction Telephone (Physical Device) Telephone System Telephone Line (Physical Link) Telephone Number (Logical Identifier or Link) Association between telephone and its number Normally, it’s one to one (1 : 1) Now, its one to N and N to one (1 : N, N : 1, N >= 1) Telephone Line (Physical Link)

4 A station (= terminal) can have multiple telephone numbers (DN: Directory Number). (1 : N = Terminal : Numbers) A number can be assigned to a single station or multiple stations. (1 : N = Number : Terminals) (Max. 10 Terminals) 1000 2000 2001 1001 2000 2005 Incoming Call : If there’s a call for DN ‘2000’, both stations will ring. Outgoing Call : User can choose one of the DN’s (‘1000’, ‘2000’ or ‘2001’) which is sent to the other station. Introduction “Directory Number Assignment Example for two terminals”

5 Introduction Attributes for Station Port and for Station Number are separated Station Port Attributes (Station Order 1~324) Station Number Attributes (Station Order 1~648)

6 Physical characteristics of the telephone can be defined. [Type] : DKT/SLT/LIP/SIP/DSS, [Attributes] : Headset, LCD Language, Flexible Buttons, … Max # of Station Ports : 120 (iPECS-MG 100), 324 (iPECS-MG 300) Stations can be ordered on a slot basis in PGM 103 – Station Logical Slot Assignment To configure port-related attributes (PGM120 ~ 126), use station number assigned to station terminal in PGM 103 (Default Number). PGM 120PGM 103 Station Port Station Port & Station Number

7 DN (Directory Number) : Telephone Number, Logical Number. Maximum # of digits : 8  Example) 100, 2000, 80000, 4504619, 70001000… Used in basic call-processing for station (making call & receiving call). Multiple numbers can be assigned to one physical port (Terminal). (N : 1) My-DN / Virtual DN / Prime-DN My-DN : Default Station Number (Station Order 1~324) It is automatically assigned when station slot is programmed in PGM 103. It can be also assigned to another station in the system (Linked Pair). Virtual DN : Additional Number assigned by system administrator This means extra DN that station owns. (Station Order 325~648) Prime-DN : Prime Number This number is displayed on LCD when station is in idle status. It has higher priority over other DN when station makes or answers a call. Station Number Station Port & Station Number

8 Relation Between Port & Number Port IndexStation Number 1~ 120 (1 ~ 324)1000 ~ 1119 (1000 ~ 1323) My-DN (PGM 103) 121 ~ 180 (325 ~ 648)1120 ~ 1179 (1324 ~ 1647) Virtual DN (PGM 126, 130) Type of DN: SADN / MADN SADN : Single-Assign Directory Number SADN is allowed to be assigned to only one station. It can be used for intercom, command call, paging, multi-ring service and etc. MADN : Multi-Assign Directory Number MADN is allowed to be assigned to one or more stations (Max # 10). Station Port & Station Number Relation Between Port and Number in iPECS-MG 100 (iPECS-MG 300)

9 My-DN (Station Order 1~324) Virtual DN (Station Order 325~648) PGM 112 Station Port & Station Number MG-300, Max Port : 324

10 Programmed on a Flex button. One MADN can be assigned to up to 10 stations. MADN can also be a Prime Number. By default, My-DN is stored in each station’s flex button (BTN1) and it’s assigned as Prime Number Button. PGM 126 PGM 130 DN Assignment PGM 123

11 MADN button on a station can be set only for incoming calls by disabling outgoing calls. If the MADN-type DN button has a delayed ring option, the button will operate as a call coverage button. Caller 1000 2000 1001 2000 Dials 2000 Station 1000 displays the number of 2000 on its LCD when idle. Station 1001 will ring for calls on 2000 immediately or with delay according to its ring option, but it cannot seize (or use) 2000 for making calls. PGM 130 Call Coverage via MADN

12 If a DN is assigned to various stations simultaneously and the DN is the Prime-DN of all of stations, they act like the same station. ‘2000’ is displayed on the LCD of both stations since it’s their Prime-DN. If one is using DN2000, then the others cannot use DN2000. “IN USE AT LINK STA 2000” will be displayed on the others LCD. 1000 2000 1001 2000 DN2000 using IN USE AT LINK STA 2000 PGM 130 Linked Pair / Group via MADN

13 Assign Dummy Station - PGM 121-8 Dummy Terminal (ON) Assign Hot Desk Agent Number (PGM130) - Select (or Load) one DN in Virtual DN range (refer to Station Port) - Set DN type to SADN-HOTDESK Check Hot Desk Feature Code in Feature Numbering Plan - PGM 113-47 Hot desk Login/Logout To login through an inactive Hot Desk; 1)Lift the handset or press the [speaker] button, 2)Dial {HOT DESK Feature Code}, 3)Dial the user’s station number and password 4)Dial ‘*’ or press [SAVE] button. Then agent is logged in. To logout through the active Hot Desk; 1)Dial {HOT DESK Feature Code}. 2)Dial the call forward destination for Agent calls (Dial ‘#’ for not assigning the call forward) 3)Press [SAVE] button. Hot Desk via SADN * My-DN cannot be assigned as SADN-HOTDESK.

14 Dummy Terminal(1001) PSTN During login During logoff Personal mail-box Mobile Phone Login Hot Desk Agent 1400 (DN Type : SADN HOTDESK) Hot Desk Agent 1401 (DN Type : SADN HOTDESK) Hot Desk Agent 1402 (DN Type : SADN HOTDESK) Login Hot Desk via SADN

15 Class of Service : Dialing Restriction (16 classes) Dialing privileges can be assigned for each DN and CO line. 1) When an internal station dials out through a CO line. (Station to CO Case) 2) When an external caller tries to make another external call using DISA or DID. (CO to CO Case) COSDialing Restriction 0Intercom and Emergency number calls are allowed; incoming and transferred calls are allowed. 1No restrictions are placed on dialing. 2 - 15Assignments in each toll table are monitored for Allow and Deny numbers. (PGM 250) Toll Table Rule 1 – If a table has no entries, no restrictions are applied. Rule 2 – If there’s a match in deny table, allow table is searched again. If found, it is allowed. Otherwise, it is restricted. PGM 250 Example Deny : 02 Allow : 022500 Possible COS (Class of Service) via DN

16 Each DN can have 2 external numbers for its mobile extensions. [Service Mode and CLI] is for outgoing service while [CLI] is for incoming service Programming -Mobile Attributes (PGM236) : Mobile Flash Digit & Input Time -Mobile Extension Access (PGM132-F6) -Mobile Extension Number Access (PGM146) PGM 236 CO Grp Access Code + Dest. Num. Mobile Extension on a DN basis

17 1) Incoming/Transferred calls routed to both desk phone and mobile phone simultaneously GSM ISDN DID 1000 Ringing Simultaneously iPECS-MG Caller 2) Outgoing calls can be placed using registered mobile phone GSM ISDN DID 1000 External User Works in the office or out of office iPECS-MG

18 Interaction with VMIB VMIB Feature Access Ability Recording Phontage Backup E-mail Notification PGM 145 Station VMIB Feature on a DN basis

19 - VMIB Access Feature Code (PGM 113-39) - not only for call forwarding to voice mailbox, but also for access to voice mailbox to retrieve (or manage) a message. Call Forwarding to Voice MailBox Voice Message Retrieval When Receiving Voice Message, Press [MSG/CALLBK] button or Dial {VMIB Access Feature Code} and Message prompt will be presented. For convenience, {VMIB Access Feature Code} can be assigned to Flexible Button. For password, enter station number + password + {#} sequentially. For Forward Destination Parameter to Voice Mailbox, this {VMIB Access Feature Code} can be used. Although some attribute require 'VMIB Access' instead of {VMIB Access Feature Code}, for forwarding to Voice Mailbox, 'VMIB Access' is just another expression of {VMIB Access Feature Code}. (ex) CCR Table (PGM260)) PGM 143 VMIB Access on a DN basis

20 Two-Way Record Auto Call Record If Auto-Record Service is enabled, Internal/External Call will be recorded without pressing {Two-Way Record} button. When a call is connected, both stations will receive a Call Recording Confirmation tone, and Conversation will start. - A Digital Phone User can record any active conversation including station call to the Station User’s Mailbox or to a Phontage Hard Disk drive or UCS Client. To assign a flexible button as a {Two-Way Record} button. - Press [PGM] + {Flex} + {Two-Way Record Feature Code} + [SAVE] To activate Two-Way Record - While on an active Call, press {Two-Way Record} button. - When call recording begins, the station will receive a Call Recording confirmation tone. To stop Two-Way Record - Press {Two-Way Record} button again. Phone or UCS Client Station Number (If null, Recording Dest. is internal VMIB PGM 145 Call Recording on a DN basis

21 Phontage backup is available when messages are saved at VMIB boards. When ‘VM MSG Backup Phontage Number’ is assigned, the Phontage receives notification of voice mail for a registered Station. Phontage can delete voice mail on VMIB boards by selecting ‘Delete Msg’, according to its assigned authority. With Notification from VMIB (when new voice-message is arrived), the Voice Message count is incremented. Select Backup, the messages are downloaded to the Phontage PC’s hard drive ( Check VMIB & PC IP ) Phontage Backup & Delete

22 Voice messages can be notified by e-mail address associated with the Station as well as stored in VMIB. E-mail server address & Account Information must be defined. (refer to MS-Outlook e-mail account configuration) According to ‘Attach Message’ option, voice message can be attached to the e-mail as a.wav file. Even though the e-mail is deleted, the voice message in VMIB is not deleted. So it must be manually deleted from the VMIB as well. E-Mail Notification

23 - When internal or external calls are forwarded to VMIB, the user can screen the call as if using a normal Answering Machine. LED Blinking Mode—When a call is forwarded to VMIB, the {AME} LED button will blink as notification; the user can hear saved voice conversations by pressing the {AME} button. Speaker Hearing Mode—When a call is forwarded to VMIB, the speaker automatically will be open to hear the calling party. The user can listen to the call, save it, or pick-up the call by pressing the {AME} button or {Mute} button. To assign a flexible button as a {AME} To assign LED Blinking or Speaker Hearing Mode. -Press {AME] button, and Press 1 or 2 To Set Call-Forward to VMIB To answer a call in LED Blinking Mode. -When a call has been to forwarded to VMIB, {AME} Button will blink. -Press {AME} button to go to Speaker Hearing Mode. To answer a call in Speaker Hearing Mode. -Press {AME} button to communicate without saving conversation or Press [MUTE] button to communication while saving conversation. AME (Answering Machine Emulation) How to make MUTE Button in a flexible button : PGM + Flex + 2(Fixed Key) + Select MUTE + SAVE

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