1. Avaya Unified Communications for Teleworkers

2. Agenda Overview Business Value Solution Overview
© 2009 Avaya Inc. All rights reserved.

3. Teleworking is Here Today
Teleworking is an arrangement by which enterprise employees enjoy flexibility to work from a home office
Who’s Teleworking Full or Part Time?
Professionals (marketing, accountants, software development, etc.)
Services (technical and professional), account managers, consultants, engineers and other out-of-office professionals
Executives & management
Business continuity enabled employees
Almost 100 million† teleworkers globally
36 million† teleworkers in the US
9.6%†† annual growth rate
† Gartner; World at Work Report, Feb. 2007: † † Teleworker Forecast
© 2009 Avaya Inc. All rights reserved.

4. Case Study Company Business Issue Solutions Result
The nation’s largest non-profit, full-service organ donation agency and biomedical tissue banking system
Business Issue
According to LifeNet’s telecommunications manager: “The ability to communicate effectively at the office, on the road or from home offers our people the opportunity for well-needed mental downtime. When you’re in the midst of a potentially critical medical situation, it is very helpful to have the option of handling communications from home or other locations.”  
Solutions
Unified Communications & VPNremote phones to virtual workers
Staff anywhere can access directories, conduct conference calls, and receive voic and e‑mail remotely
Upgraded its existing Avaya platform
Result
In the 1st year, LifeNet increased communication reliability and effectiveness:
Improved staff utilization. Employees are effective regardless of location
Communications efficiency helped increase tissue grafts supplied by 10%
Enhanced fielding of donor calls
© 2009 Avaya Inc. All rights reserved.

5. Case Study Company Business Issue Solutions Result
Global leader in communication systems, applications, and services
Business Issue
Flux in employee base resulting from Lucent spinoff
Growing real estate costs, and recent business continuity issues
Need to reduce number of offices
HR needed to continue the war for talent without geographic restriction
Employee commitment surveys showed growing need for flexibility
Solutions
Deployed a complete teleworking solution to enhance remote workers’ communication and collaboration:
Softphones (telecommuter mode), VPNremote phones, Extension-to-Cellular, and Avaya one-XTM Mobile
Employees leverage Microsoft integration for presence and contacts
Result
Avaya initiated a plan to save $50M in real estate expenses. Employee base includes teleworkers from all parts of the globe, and the company is better positioned to handle many business continuity scenarios.
Over 2,200 employees telework full time
75% of employee base teleworks at least part of the week
Teleworkers are as easy to collaborate with as if they’re in the office
Zero down time during Hurricane Charley
© 2009 Avaya Inc. All rights reserved.

6. Has Your Company Started Teleworking?
What is your current teleworker strategy?
Have you given thought to incorporating teleworking into your recruitment strategy?
What is your roadmap for disaster recovery and how do teleworkers play into it?
Are you planning on expanding or remodeling to gain space? Have you considered utilizing teleworkers to save space?
Given the current trend towards going “green”, do you have a plan to limit/reduce your carbon footprint if environmental regulation is passed?
© 2009 Avaya Inc. All rights reserved.

7. Agenda Teleworking Today Business Value Solution Overview
© 2009 Avaya Inc. All rights reserved.

8. Unified Communications Benefits
Employer agility
Reduced operating costs
Real estate, telecom, labor pool
Business continuity
Employee satisfaction
Attracting and retaining top employees
Increasing geographical reach
Green initiatives, compliance and public relations
IT simplicity
Streamlined Teleworker management
Professional services support
© 2009 Avaya Inc. All rights reserved.

9. Employer Agility Office space can cost $600,000 per 100 worker a year…
Cut real estate costs from 25% to 90%
Expanded labor pool geographicly
Commute time savings, 23,333 hours per year per 100 workers saving $700,000 / year
Teleworker Solution vs. home or wireless phone
Additional line = $15 month
Eliminate costly paper-based phone expensing processes
Save $.06 per min. by on cell phone usage
© 2009 Avaya Inc. All rights reserved.

10. Employer Agility (cont’d)
Business continuity planning is driving teleworking as a “contingency” solution
The same solutions that support teleworking enable employees to work from home or alternate locations in the event of an emergency/disaster
Teleworking programs help ensure capabilities are in place ahead of time
© 2009 Avaya Inc. All rights reserved.

11. Employee Satisfaction
Survey on worker criteria for selecting employer
Higher salary than competitors = 46%
Telecommuting / flexible schedule = 33%
Everything Else = LOWER
Productivity
British Telecom found productivity rose 31% by reducing disruptions, stress and commuting…
Can save 1 hour / week (by cutting “phone tag” time)
Commuting
Total commute time saved, 56 minutes/day, 233 hours/year
Gas expenditures, $840/ year
© 2009 Avaya Inc. All rights reserved.

12. Green Initiatives Legislation When you drive to work..
Carbon Rate = 0.3 Tons per 1,000 miles
100 Workers = 70,000 miles per year
Tons of CO2 = 210
Legislation
Section 359 of Transportations Appropriations Act (US) of directed all federal agencies to support teleworking
Commute Trip Reduction Law (Seattle) penalizes companies for not reducing year-over-year average employer commute times
Central London Congestion Charge imposes fees on motorists in downtown areas
Workplace Parking Tax (proposed) in London encourages use of public transport and telecommuting, by charging employers a tax on each parking space
© 2009 Avaya Inc. All rights reserved.

13. IT Simplicity Manage geographically dispersed teleworkers
End user visibility for monitoring and management
Maintain corporate security standards
Call records
Eliminate complex processes, such as home lines, expense reports, external product and services
Leverage upfront Teleworker Assessment engagement to help ensure program success
Professional services support deploying and managing Teleworker program
Provide similar experience and quality to that of office-based workers
© 2009 Avaya Inc. All rights reserved.

14. Agenda Teleworking Today Business Value Solution Overview
© 2009 Avaya Inc. All rights reserved.

15. Telecommuter Use Cases
Time Spent Teleworking
Comm. Requirements
POWER USERS
High-volume
>3 Days
Advnc. Features
Desktop Experience
Strategic to Company
MAINSTREAM
Stndrd. Bus. Feat.
1-5 Day(s)
CASUAL
< 1 Day
Data focused

16. Avaya Unified Communications for Teleworkers
Address Virtual Businesses’ Unique Needs
Power Users
Choice of Endpoints UC
Standard
Edition
Mainstream Users
Software Only
UC Standard Edition applications deliver flexibility
endpoints support VPNremote and partner offers for extended enterprise
Teleworker assessment, planning and on-going support services
Complement Avaya portfolio with industry-leading DevConnect partner solutions
corporate network extension, security gateway, home router, video, data VPN, xSP, QoS
Services
Assessment
Installation & Configuration
Remote Diagnostics & Monitoring
Support
Partnerships
© 2009 Avaya Inc. All rights reserved.

17. Solution Overview Home Office 2 3 5 1 6 one-X® Communicator
End Point Choices
UC Standard Edition (1 & 2)
Physical VPNremote phone (3)
Home Office Broadband Router (4)
VPN Connection & Tunnel (5 & 6)
Created between the VPNremote client on the phone or the PC and the gateway at the corporate office
Corporate VPN Gateway (7)
Connectivity to Corp. network 2 3 5 1
VPN Connection 6
one-X® Communicator
Tunnel
Corporate Office
Internet 4
Service Capabilities
Assessment
Installation & Configuration
Remote Diagnostics & Monitoring
Support
ISP 7
QoS
Intranet
© 2009 Avaya Inc. All rights reserved.

18. Solution Overview UC Standard Edition Software
Avaya one-X® Communicator
Place and receive phone calls from laptop.
Toll-grade quality via PSTN
Transform PCs into intelligent collaboration endpoints, send instant messages and track presence using an intuitive GUI
Leverage video communication*
Avaya one-X® Mobile
Enables mobile device access to Avaya Communication Manager features via an integrated GUI
Symbian and Windows Mobile 5 (Global)
RIM, Palm, J2ME, iPhone, and WAP (United States)
Extension to Cellular (EC500)
Delivers one-number access by enabling calls bound for an employee’s business number to ring simultaneously on both their office phone and up to four mobile (or home) phones
© 2009 Avaya Inc. All rights reserved.

19. Solution Overview UC Standard Edition Software (cont.)
Avaya one-X® Portal
Web-based solution provides users with control of telephony, conferencing, messaging, mobility administration, and access to corporate and personal contact information
Application Enablement Services for Microsoft® Office Communications Server
Enables Microsoft Office Communications Server to leverage the rich telephony capabilities of Avaya Communication Manager
VPNremote Phone
VPN application enables employees to plug in a physical Avaya IP phone at home and use the corporate phone network as though they are sitting at a headquarters site. Separate home-based VPN hardware not required.
© 2009 Avaya Inc. All rights reserved.

20. Solution Overview Hardware Components
IP endpoints for VPNremote
46xx (4610, 4621, 4625)
IP endpoints for extended enterprise ecosystem partners
96xx
46xx
16xx
36xx (on-premises mobility)
Additional endpoint hardware
power supplies
power cords

21. Solution Overview Comprehensive Services from Avaya and Partners
Product/Services P
Services Fact
The upfront assessment defines the strategy and lays the foundation for on-going solution success
Proactive ongoing technical and product support for IT staff from the right expert
Product patches, updates and upgrades
Remote technical support and diagnostics
Solution Maintenance
Best practices implementation
Multi-vendor integration
Quality Assurance
Implementation
Solution
Assessment
Technology, demographic and business continuity assessment
Ranked change opportunities
Roadmap
Implementation strategies
Performance metrics

22. CSI Teleworker Assessment
Answer to: WHAT PRODUCTIVITY AND COST IMPROVEMENTS CAN I REALIZE?
Answer to: WHAT IS MY CURRENT STATE?
CURRENT STATE ASSESSMENT
Cost analysis
Demographic
Organizational structure
Technology
Security
Business continuity
DESIRED STATE ASSESSMENT
Worker profiles and suggested usage
Opportunities for change ranked by complexity and impact
Business Plan for change
SOLUTION DESIGN
Technology choices including 3rd party applications and services
Detailed implementation / 3rd party integration / migration plan
Resource expectations and contribution requirements
Answer to: HOW DO I REALIZE THESE IMPROVEMENTS?
© 2009 Avaya Inc. All rights reserved.

23. Solution Overview Ecosystem Partners
Industry leading technologies complement teleworker portfolio
Strong network of partners offer best-of-breed technology
With each enterprise taking a unique approach to its teleworker program, Avaya’s partners help ensure the right technology is always available for your company
DevConnect tested

24. Ecosystem Partners
Wireless Access Point at Teleworker’s home office for Avaya IP endpoints
Data VPN (client / server) solution
Helps ensure extended business operations at branch and remote sites with security, application performance, connectivity and server centralization
Enables Avaya SIP endpoints located at remote users’ homes to appear and perform like phones directly on the corporate network
Allows users to share Internet access, peripherals, files, digital multimedia and applications among multiple PC’s and other Internet-enabled devices
Integrates fax into an existing data network helping businesses realize substantial savings on inter-office toll charges
Provides enterprise firewall, personal firewall, data security and VPN to protect business resources for corp. networks, applications, and remote employees
© 2009 Avaya Inc. All rights reserved.

25. Avaya Advantage Complete solution Best cost of ownership
Simplifies purchasing and deployment
Best cost of ownership
Broad application coverage supporting low cost connectivity
Toll-grade quality with PC based softphones
Deepest integration with Microsoft
Web-based portal eliminates software at the desktop
Best worker experience
VPN “hard phone” delivers desktop experience to the home
Single phone number synchronization with desk phone, home and mobile phones
© 2009 Avaya Inc. All rights reserved.

26. Next Steps?
© 2009 Avaya Inc. All rights reserved.

27. thank you name email phone © 2009 Avaya Inc. All rights reserved.