1. i.H.E.L.P. interactive Halcyon Electronic Learning Program®
A complete, interactive training CD for using Halcyon instruments to test
communications circuits.

2. What is i.H.E.L.P.®? Interactive CD for technician laptop PC
Server-based version equips entire workforce
Web-site based, 100% self-contained (no external links)
Viewable with any browser
Expert step x step instructions
Covers all current model Halcyon test sets
Over 200 Specific Circuit Tests Detailed

3. Why is i.H.E.L.P.® needed? Mass retirements of veteran technicians
Blending of POTS & Special Services workgroups
Need to quickly equip younger technicians
Management (Supervisor) reassignments
Knowledge is required for dozens of service/transports
Stocks of good, usable test sets sit idle- stranded investment
Quickly equip extra resources for natural disasters
Techs need simple “button-mashing” instructions
Unified support information improves productivity

4. Services/Transports Covered:
POTS Dialtone
DDS (Digital Data Service)
T1 & Fractional T1
HDSL
2-Wire & 4-Wire Special Services (Analog & Digital)
DID (Direct Inward Dialing) Trunks (Analog & Digital)
Timing & Synchronization
DCE/DTE (RS232, V.35, RS530, RS449)
Signaling (DTMF, MF, Pulse, E&M
BITS Timing (troubleshooting timing problems)
Over 200 Specific Circuit Tests Detailed

5. Test Locations Covered:
MDF/PDF (also Switch Prompt commands for ISDN)
DSX
NID/NIU
CPE

6. Tutorials based on Tech Notes from a Telephone Engineer®, “Fast Tutorials for Time-Challenged Technicians®”
Tutorials focus on “need to know” details such as:
Service/Transport Description
Associated Equipment
Delivery Configurations (topology)
Demarcation Points/Devices
Delivery Parameters (expected test results)
Commissioning & Troubleshooting Processes

7. Additional Topics Covered:
Loop Calculation & Design
Registered Jack/interface pin assignments
Registered Jack/interface by Circuit Type
Qualification Criteria of Copper Pairs for Services/Transports
Identifying Faults on Cable Pairs & Station Wiring
Test Set Selection Matrix (pick list by service/transport)
Station Wiring Guidelines
Noise Mitigation
Specific setup instructions by: service/transport, test set and test location

8. Sample Screens:
From the HOME screen, technicians are merely a click away from
tutorials, job aides and STEP x STEP testing instructions for over
200 specific circuit tests

9. Sample Screens:
Technicians can view jack wiring diagrams by clicking on jack number
or circuit type

10. Sample Screens:
Every circuit type includes a short tutorial, providing the technician
with exactly what they need to know to test the circuit (and no more).

11. Sample Screens:
Every tutorial includes drawings depicting typical circuit configuration,
Identifying all accessible test points.

12. Sample Screens:
The basic capabilities are identified for each model test set, allowing
technician or supervisors to select the proper unit.

13. Sample Screens:
Every type of potential copper pair fault is identified and explained

14. Sample Screens:
Every required test process for “acceptance testing” copper pairs is depicted
and explained, including list of required equipment

15. Sample Screens:
Technicians and engineers can choose to automatically calculate loop
parameters, or perform manual calculations.

16. Sample Screens: Automatically calculate Loop Loss, Loop Resistance
In this example, the technician
entered 10,300 feet of 24 gauge,
buried cable for calculating
loss, slope and resistance.
Loop 1,004 HZ = 4.70 dB
Loop Resistance = Ohms
Gain Slope = 2.3 dB 2,800 Hz
Minus 1,004 Hz- also called
Circuit Roll-off)

17. Sample Screens:
The extensive, yet easy-to-read Loop Design Tutorial is a big plus for supervisors,
engineers and support staff

18. Sample Screens: Formulas and examples for manually calculating
Loop Resistance and Loop Loss

19. Sample Screens:
Pictures are displayed for all test sets, with specific
Power Supply information.

20. Sample Screens:
Complete, STEP x STEP instruction for circuit testing (button mashing and test cord connections) for over 200 specific circuit tests

21. Sample Screens:
The TDR tutorial is especially helpful for locating split pairs and bridgetaps
(bridgetaps fully explained in the “Qualifying Cable Pairs for Services” section)

22. Additional Benefits: CD scratch/crack protection
CD’s may be returned for new for small shipping/handling fee
Upgrades to future revisions
CD’s may be returned for upgrades to newer versions for S&H fee
(future versions of same Volume/edition)
Buyers receive discounts on other current and future dB Levels products

23. Other dB Levels, Inc. current and future products include:
i.H.E.L.P (covers non-Government versions of Halcyon test sets)
i.H.E.L.P. GOV (covers US Government versions of Halcyon test sets)
Virtual Help Desk for Modern Telecom Technicians
Volume 1- POTS Dialtone through T1
Includes all of i.H.E.L.P, but covers nearly all legacy and modern
test sets, including ISDN PRI for test set and
5ESS/DMS100 switch commands, and also DSL services.
Volume 2- DS3 through OC192 & GigE
Volume 3- LTE
Volume 4- Wireless/Cellular Testing

24. i.H.E.L.P.® is a product of:
Telecom Industry Test Solutions since 1975
Master Distributor: TesCom, Inc
Northeast USA Sales: Tele-Concepts, Inc. - Edd Lemoine
Canada Sales: TestworX - David Holmes