1. 1 Telephone Connection

2. 2 Introduction The section instructs you on how to install a required phone line to every receiver

3. 3 Objectives Upon completing this training, you should be able to: Explain why a phone line is necessary and mandatory Home run a phone line from the NID to the jack Connect to an existing phone jack Install a wireless phone jack system Install phone lines when the customer has VoIP or DSL Upon completing this training, you should be able to: Explain why a phone line is necessary and mandatory Home run a phone line from the NID to the jack Connect to an existing phone jack Install a wireless phone jack system Install phone lines when the customer has VoIP or DSL

4. 4 http://satinstalltraining.com

5. 5 Phone Line Importance Receiver can communicate with DIRECTV to: –Authorize programming –IRD Self-activation –Interactive features –DIRECTV on Demand (DoD) –Fraud prevention –Software updates and downloads Phone Line Importance Receiver can communicate with DIRECTV to: –Authorize programming –IRD Self-activation –Interactive features –DIRECTV on Demand (DoD) –Fraud prevention –Software updates and downloads Telephone Line

6. 6 Telephone Call-in Process Calls DIRECTV once a month –Downloads PPV, enables some advanced interactive features The call is toll free Will not interrupt customers phone service Call last less than 2 minutes Telephone Call-in Process Calls DIRECTV once a month –Downloads PPV, enables some advanced interactive features The call is toll free Will not interrupt customers phone service Call last less than 2 minutes Telephone Line

7. 7 Telephone Connections Option 1: Existing phone jack Option 2: Home Run Option 3: Tapping in to an existing phone jack Option 4: Wireless phone jack system Telephone Connections Option 1: Existing phone jack Option 2: Home Run Option 3: Tapping in to an existing phone jack Option 4: Wireless phone jack system Telephone Line

8. 8 Option 1: Existing Phone Jack 1.Confirm operational using phone tester /polarity tester 2.Duplex or telephone splitter 3.25 jumper 4.Safe and unseen 5.Check for dial-tone Option 1: Existing Phone Jack 1.Confirm operational using phone tester /polarity tester 2.Duplex or telephone splitter 3.25 jumper 4.Safe and unseen 5.Check for dial-tone Existing Phone Jack

9. 9 Active Phone Lines Never work with an active phone line Disconnect at NID Take phone off the hook Inform customer of all phone work –Ensure security system will not be effected –Ask the customer if they have DSL, their internet may be temporarily disconnected Active Phone Lines Never work with an active phone line Disconnect at NID Take phone off the hook Inform customer of all phone work –Ensure security system will not be effected –Ask the customer if they have DSL, their internet may be temporarily disconnected Telephone Technology

10. 10 Telephone Technology Station Wire Four-strand station wire Telephone circuit requires two wires –Tip green (ground side of connection) –Ring red (DC+ voltage side) Station Wire Four-strand station wire Telephone circuit requires two wires –Tip green (ground side of connection) –Ring red (DC+ voltage side)

11. 11 Telephone Technology Ring –Alternating signal to the telephone (On Hook) –Controlled by the switching circuit at the Central Office –Informs of an incoming call Tip –Conductor of the pair (Off Hook) –Allows for loop current to flow modulated by the voice Ring –Alternating signal to the telephone (On Hook) –Controlled by the switching circuit at the Central Office –Informs of an incoming call Tip –Conductor of the pair (Off Hook) –Allows for loop current to flow modulated by the voice

12. 12 Telephone Technology Eight-strand station wire: Tip - white with blue Ring - blue with white Eight-strand station wire: Tip - white with blue Ring - blue with white

13. 13 New Phone Line Home Run Option 2: Home Run Tools –DIRECTV approved station wire –Biscuit jack or wall plate –Multi-purpose wire stripper –Phone line tester –Drill –Screwdriver –Electrician scissors (snips) Option 2: Home Run Tools –DIRECTV approved station wire –Biscuit jack or wall plate –Multi-purpose wire stripper –Phone line tester –Drill –Screwdriver –Electrician scissors (snips)

14. 14 Option 2: Home Run NID to Receiver Run 1.Start at the NID 2.Route with RG-6 3.Route through the same point of entry as RG-6 Option 2: Home Run NID to Receiver Run 1.Start at the NID 2.Route with RG-6 3.Route through the same point of entry as RG-6 New Phone Line Home Run

15. 15 Option 2: Home Run Wall Plate Connection 1.Peel back sheathing 2.Strip wires ¾ exposed 3.Follow color code, do not allow wires to touch or cross Option 2: Home Run Wall Plate Connection 1.Peel back sheathing 2.Strip wires ¾ exposed 3.Follow color code, do not allow wires to touch or cross New Phone Line Home Run

16. 16 Option 2: Home Run Biscuit Jack Connection 1.Remove the cover, feed station wire through 2.Peel back sheathing 3.Strip wires ¾ exposed 4.Follow color code 5.Attach to wall Option 2: Home Run Biscuit Jack Connection 1.Remove the cover, feed station wire through 2.Peel back sheathing 3.Strip wires ¾ exposed 4.Follow color code 5.Attach to wall New Phone Line Home Run

17. 17 Option 2: Home Run NID connection 1.Disconnect service at NID, or take phone of the hook 2.Run wire into the NID. 3.Peel back sheathing 4.Strip wires ¾ exposed 5.Follow color code Option 2: Home Run NID connection 1.Disconnect service at NID, or take phone of the hook 2.Run wire into the NID. 3.Peel back sheathing 4.Strip wires ¾ exposed 5.Follow color code New Phone Line Home Run

18. 18 Wiring to Existing Jack Option 3: Existing Jack, Opposite Wall 1.Inspect existing wall plate 2.Inspect both sides of the wall 3.Drill a small hole 4.Prep station wire 5.Take a phone of the hook 6.Connect match to match terminals Option 3: Existing Jack, Opposite Wall 1.Inspect existing wall plate 2.Inspect both sides of the wall 3.Drill a small hole 4.Prep station wire 5.Take a phone of the hook 6.Connect match to match terminals

19. 19 Option 3: Existing Jack, Opposite Wall 7.Feed wire through the hole 8.Replace existing wall plate 9.Install a biscuit jack 10.Put the phone back on hook 11.Confirm both outlets are working Option 3: Existing Jack, Opposite Wall 7.Feed wire through the hole 8.Replace existing wall plate 9.Install a biscuit jack 10.Put the phone back on hook 11.Confirm both outlets are working Wiring to Existing Jack

20. 20 Telephone Line Making your own phone cable Wiring for the plug side of RJ-11 connector –(Black, Red, Green, Yellow "BRGY") –Shown with the "clip" down or underneath Connector on other end of the cable wired in reverse order RJ-11 connectors have six terminals –Only the middle four are normally used –Sometimes only the middle two –Center pair (red and green) is Line 1 Making your own phone cable Wiring for the plug side of RJ-11 connector –(Black, Red, Green, Yellow "BRGY") –Shown with the "clip" down or underneath Connector on other end of the cable wired in reverse order RJ-11 connectors have six terminals –Only the middle four are normally used –Sometimes only the middle two –Center pair (red and green) is Line 1

21. 21 Option 4: Wireless DIRECTV approved Plug in base unit Cord from base to jack Plug in extension unit near receiver Cord from unit to receiver Test Option 4: Wireless DIRECTV approved Plug in base unit Cord from base to jack Plug in extension unit near receiver Cord from unit to receiver Test Wireless Phone Jack

22. 22 Digital Subscriber Line DSL Filters Ask customer Look for a DSL filter between the customer phone and wall outlet Install DSL filter between the receiver and phone Jack DSL Filters Ask customer Look for a DSL filter between the customer phone and wall outlet Install DSL filter between the receiver and phone Jack

23. 23 Voice over Internet Protocol VoIP Ask customer Change options on receiver Change speed on Vonage VoIP Ask customer Change options on receiver Change speed on Vonage

24. 24 Modems Modems send digital data over analog phone system –Allows data communications over standard analog telephone line Newer technology allows simultaneous voice and digital data – Voice over IP DSL also allows combining voice and data Modems send digital data over analog phone system –Allows data communications over standard analog telephone line Newer technology allows simultaneous voice and digital data – Voice over IP DSL also allows combining voice and data

25. 25 Summary Now that you have completed this section you should be able to: Explain why a phone line is necessary and mandatory Home run a phone line from the NID to the jack Connect to an existing phone jack Install a wireless phone jack system Install phone lines when the customer has VoIP or DSL Now that you have completed this section you should be able to: Explain why a phone line is necessary and mandatory Home run a phone line from the NID to the jack Connect to an existing phone jack Install a wireless phone jack system Install phone lines when the customer has VoIP or DSL

26. 26 Exercise Hands-on –Station 1: Home Run from NID –Station 2: Wall Plate Connection –Station 3: Biscuit Jack Connection Written –Complete multiple-choice exercise Hands-on –Station 1: Home Run from NID –Station 2: Wall Plate Connection –Station 3: Biscuit Jack Connection Written –Complete multiple-choice exercise

27. 27 Thank you!