1. Perception and Learning: Understanding and Adapting to the Work Environment
Chapter 3

2. Learning Objectives
Distinguish between social perception and social identity concepts.
Explain how attribution process works and describe various social perception bias sources.
Understand how social perception process operates in performance appraisals, employment interviews, and corporate image cultivation contexts.

3. Learning Objectives
4. Define learning and describe the two types most applicable to OB: operant conditioning and observational learning.
5. Describe how learning principles are involved in organizational training and innovative reward systems and how knowledge can be effectively managed.
6. Compare how organizations use reward in organizational behavior management programs and how punishment can be used most effectively when administering discipline.

4. Attribution Process Causal Attribution
Internal
External
Causal Attribution Theory (Kelly)
Consensus
Consistency
Distinctiveness

5. Perceptual Biases Fundamental Attribution Error Similar-to-Me Effect
Selective Perception

6. Organizational Applications
Performance Appraisal
Impression Management
Corporate Image

7. Applicant Impression Management
Insert Table 3.2 Here

8. Reinforcement Contingencies
Learning
Reinforcement Contingencies
Insert Table 3.4 Here

9. Reinforcement Schedules Interval Ratio Continuous Partial Fixed
Variable
Ratio

10. Training Definition Varieties Classroom Training
Apprenticeship Programs
Cross-Cultural Training
Corporate Universities
Executive Training Programs
E-Training

11. Effective Training Keys
Participation
Repetition
Transfer of Training
Feedback

12. Organizational Behavior Management
Discipline
Progressive Discipline

13. Effective Discipline
Deliver Punishment Immediately After Undesirable Response.
Give Moderate Levels of Punishment.
Punish Undesirable Behavior, Not Person.
Use Punishment Consistently Across Occasions.
Punish Everyone Equally for Same Infraction.
Clearly Communicate Reasons for Punishment.
Do Not Follow Punishment with Noncontingent Rewards.