1. Chapter 1 Building Responsibility What is Communication? – The process of sending and receiving messages. – Communication is like playing catch:

2. The Communication Process The sender encodes and transmits the message through a given channel (the way a message is sent). A message is words, body language and symbols that communicate thoughts or ideas. The receiver intercepts and decodes the message and then transmits feedback Feedback is words, body language and symbols that respond to the sender’s message.

3. The Communication Model

4. Communication Barriers Any obstacle that gets in communication barrier. There are five communication barriers: – Social = they aren’t part of my group (these are social, economical, peer or professional groups). – Cultural = we don’t have the same background, religion, family type, or speak the same language – Educational = I am too smart for them or they are too smart for me (either perceived or real differences) – Environmental = there is something physical blocking communication from happening – Attitudinal = somebody doesn’t like the topic or person who is speaking (bad attitude)

5. 5 Levels of Communication Intrapersonal – communication within yourself Interpersonal – communication with you and one other person (You + 1) Small Group – at least 3-7 people Public – classroom or assembly size audience Mass – global communication (radio, tv, worldwide web, etc.)

6. Maslow’s Hierarchy of Needs Physiological needs: Are daily needs which are most important. This need must be met before any other need. Next safety & so on & so on up there pyramid. Safety needs: Seat belts, insurance, alarms (car & house) etc… Belongingness: Needing to be liked or loved. Self-Esteem: Esteem high confidence in yourself both physically & mentally. Example; Do I like my appearance/my health. Do I like the knowledge I’ve gained. Self-Actualization: Is the ultimate goal. “Be all you can be” “Reaching your full potential” Definition of needs: A need is something that is necessary for organisms to live a healthy life.life Beginning from bottom to top explain the importance of these needs in their daily life.

7. Random Notes We rely on non-verbal communication more than we do verbal because 85%+ of communication is non-verbal Symbol – anything that stands or represents something else Integrity – is simply doing the right thing when no one else is looking Ethics – knowing the difference between right and wrong