1. CFDLS © 2013 Central Florida Diversity Learning Series 2013 Evaluation Summary of Session 6 on November 5 th Language Competency Presenter: Leslie Aguilar

2. CFDLS © 2013 EVALUATION DETAILS A total of 17 evaluations were turned in, 10 of which were filled out by managers and 7 of which were filled out by individual contributors or employees. A total of 25 people attended the session. The first 4 questions asked participants to rate their knowledge before and after the session, on a scale from 1-5. Questions 5-8 were open-ended with room to write in responses.

3. CFDLS © 2013 1.I am culturally competent in all aspects of language and language-related issues. Based on 10 manager responses and 7 individual responses. Managers’ total improvement: 24%IC’s total improvement: 29%

4. CFDLS © 2013 2.I understand the impact of language differences in the workplace. Based on 10 manager responses and 7 individual responses. Managers’ total improvement: 8%IC’s total improvement: 4%

5. CFDLS © 2013 Based on 10 manager responses and 7 individual responses. Managers’ total improvement: 6%IC’s total improvement: 17% 3.I know what the issues and opportunities are related to multiple languages in the workplace.

6. CFDLS © 2013 Based on 10 manager responses and 7 individual responses. Managers’ total improvement: 15%IC’s total improvement: 29% 4.I can use the right tools, techniques and practices that enhance language competency.

7. CFDLS © 2013 Average Rating per Question (Managers and Individuals Combined)

8. CFDLS © 2013 Total Percentage Improvement per Question (Managers and Individuals Combined)

9. CFDLS © 2013 OPEN-ENDED ANSWERS 5.What was your most significant learning today? Managers: Need to add cultural competency to planning Loved the best practices list Tools and resources How complicated and integrated this topic is Tools and awareness of the impact language competency has on the success of an organization The time to focus on this topic is now!

10. CFDLS © 2013 OPEN-ENDED ANSWERS 5.What was your most significant learning today? Individual Contributors: The statistics and demographic information The whole session was very helpful, but especially the dialogue and best practices Case studies and statistics How much more work we have ahead of us! More understanding of the impact of language

11. CFDLS © 2013 OPEN-ENDED ANSWERS 6.How will you use one or more of the tools presented/ practiced today? Managers: Info on future presentations for long access for staff Using best practices to enhance current efforts Incorporate the learning in our organization The strategy and best practice tools will be very helpful Will assess our organization and use best practices checklist

12. CFDLS © 2013 OPEN-ENDED ANSWERS 6.How will you use one or more of the tools presented/ practiced today? Individual Contributors: I will use it to help with communicating to hospital employees Share with others on the HR team Roadmap and strategic planning Responsibility to develop skills and importance of getting our children ready Continue to build my knowledge and share with others

13. CFDLS © 2013 OPEN-ENDED ANSWERS 7.How might you integrate what you learned about Language Competency into your organization? Managers: Implement best practice tools to departments Share with others Tools to improve collaboration Use the tools to make the conversation have more structure and depth Roadmap tool/checklist

14. CFDLS © 2013 OPEN-ENDED ANSWERS 7.How might you integrate what you learned about Language Competency into your organization? Individual Contributors: When writing communications to integral employees Connect with people in organization that have language translation responsibility

15. CFDLS © 2013 OPEN-ENDED ANSWERS 8.Other comments: (usefulness of handouts, quality of the presenters, facilitators, food, facilities, access, insights): Managers: The checklists Great presentation, group work and activities Leslie is always so awesome!! Thank you! Would love more real life examples Excellent presentation and resources! Always superb! Would like a master level class. Thanks as always to Rogue and Bill

16. CFDLS © 2013 OPEN-ENDED ANSWERS 8.Other comments: (usefulness of handouts, quality of the presenters, facilitators, food, facilities, access, insights): Individual Contributors: It was great!