1. Welcome to Higher Administration Mrs Gray

2. Timetable Monday – double block 1 & 2 Tuesday – block 6 Wednesday – block 3 Friday – block 5

3. Aim of the Course Higher Administration aims to build on the knowledge, understanding and skills developed in Standard Grade or Intermediate 2 Administration in an integrative way

4. Prior Learning You should have successfully completed Standard Grade Administration at Credit Level or Intermediate 2 Administration. In addition, Standard Grade English at Credit Level is also recommended.

5. Course Structure The course is split into two units:- Information Technology for Management (80 hours) Administrative Services - (40 hours) The units are taught concurrently in an integrated manner with their being a holistic approach to the course An additional 40 hours are available for consolidation and preparation for external assessment

6. Administrative Services 1. Effectiveness in the workplace 2. Changing working practices 3. Recruiting, developing & supporting staff 4. Organise, support and record meetings 5. Importance of customer services

7. Information Technology for Management Use of software/hardware Sources of information Problem Solving Presentation of work Electronic communications Effect of new technology Social and Legal implications

8. ASSESSMENT To gain the award of Higher Administration you must successfully complete all internal unit assessments as well as the external exam. You level of performance in the external exam will determine the grade of Higher you achieve.

9. Final Exam (external assessment) 2 papers – 60 marks each Paper 1 – (1 hour 20 minutes) theory Paper 2 – (1 hour 20 minutes) practical

10. Paper 1 – (1 hour 20 minutes) Written paper examining your knowledge and understanding of the course. A) case study with compulsory questions B) 2 extended response essays from a choice of 5

11. Paper 2 – (1hour 20 minutes) Use of Information Technology for problem solving in business Examining and testing the IT skills you have learned throughout the course

12. Working Ethos There will be a professional and business like approach to work within the classroom. You will be expected to work within set time constraints from an early stage This will require you planning and monitoring your time to ensure deadlines are met.

13. Student Responsibilities  attend regularly  meet any homework deadlines set  prioritise your work and set targets for yourself  monitor your progress  follow health and safety requirements  look after equipment and materials  co-operate and negotiate with colleagues  use your initiative  maintain records of your work  organise an effective file management system  hand in work of a standard acceptable in business  work both on your own and at times with others