2. Five Common Communication Mistakes that Educators Make (and How to Correct Them) Rich Mercadante

3. communication involves choices

4. My communication is always within my control.

5. escalate or de-escalate

7. misreading perceptions 1

9. What did you just see? Reese’s Bay Ruth M & M’s Peanut M & M’s Plain York Peppermint Patty Juicy Fruit Gum Kit Kat Hershey’s Milk Chocolate Bar Almond Joy Snickers

10. prototype – ideal examples

11. self concept

14. reflective appraisal – looking glass self how WE think others see us

15. impression management creating impressions with language

16. 1. state observations 2. ask other person if they share your perception 3. consider other interpretations.

17. weak listening 2

19. http://www.vtaide.com/png/images/talking.jpg linear model

20. source receiver transactional model

22. active listening

25. attention empathy response

26. misunderstanding verbal language 3

27. no dentist today

28. put essay in drop box

29. language is power I was wondering if I could speak to Dr. Jones. I need to speak to Dr. Jones.

30. anticipate misunderstanding rephrase do better next time

31. misunderstanding nonverbal language 4

32. Why don’t you like me?

34. look in the mirror videotape yourself be aware of your nonverbals

35. failure to resolve conflict 5

36. resolving conflict

37. defense mechanisms

38. sarcasm overly critical

39. resolving conflict win-win time focus on problem perception check

40. coping with defensiveness judgment vs. description control vs. problem focus strategy vs. spontaneity

41. neutrality vs. empathy superiority vs. equity certainty vs. provision

42. Avoiding communication escalation: I vs. You