1. Communication and Social Styles Improving communication with colleagues and clients

2. Why is good communication important? Clearer Discussions Less Misunderstanding Better Relationships

3. SENDINGRECEIVING AND Sender  Sends Message  Verbal Communication  Non-verbal Communication  Appropriate Responses to Questions  Active Listening Receiver  Interprets Message  Evaluates Body Language  Asks Questions to Clarify  Mirrors Back the Thought  Active Listening

4. Elements of Active Communication VerbalNon-verbalPara-language

5. Percentage of meaning from each?

6. Listening Behaviors Bad Behaviors  Inattentive  Disrespectful  Using Phone/Computer Good Behaviors  Attentive  Make Eye Contact  Ask Questions for Clarification

7. Negative Body Language

8. What Is YOUR Social Style? Friendly? Fierce?

9. Social Styles DrivingExpressiveAmiableAnalytical

10. Driving Style  Highly Assertive  Focuses on Facts and Data  Action Oriented

11. Expressive Style  Highly Assertive and Action Oriented  Energetic; Focuses on People  Highly Flexible/Spontaneous

12. Amiable Style  Thinks Carefully Before Acting  Develops Cooperative Relationships  Prefers Reasonable, Well-paced Job Demands

13. Analytical Style  Thinks Carefully Before Acting  Emotively Controlled  Not Highly Assertive