Presentation on theme: "Communicating at Work Includes material from Guffey Text Chapter 1."— Presentation transcript:
1 Communicating at WorkIncludes material from Guffey Text Chapter 1
2 Communication Communication is: The process of sending and receiving messages.
3 Critical ThinkingWhy should your strive to improve your communication skills? Why is it difficult to do?Recall a time when you experienced a communication problem . What were the causes of the problem? What were possible remedies?
7 The Communication Process Basic Model 5.Feedback travelsto sender1.Sender has idea2.Sender encodes idea in message3.Message travels over channel4.Receiver decodes message7
8 Feedback: 4 Horsemen of the Apocalypse of Communication Rationalizing/DefensivenessCriticizing/Attacking senderContemptuousness/SarcasmSilent treatment/StonewallingSource: Gottman 7 Principles for Making Marriage Work
9 Relationships and Communication Relationship required for communication to occur4-horsemen undermine foundation of relationships (trust/respect)Focus on de-escalatingNaming/validating feelingsApologizeRefocus on common goalsRELATIONSHIPTRUSTRESPECT
10 The Communication Process Basic Model 5.Feedback travelsto sender1.Sender has idea2.Sender encodes idea in message3.Message travels over channel4.Receiver decodes message6.Possible additional feedback to receiver8
11 Barriers to Interpersonal Communication BypassingDiffering frames of referenceLack of language skillsLack of listening skills10
12 More Barriers to Interpersonal Communication Emotional interferencePhysical distractionsCompetition for power, status, rewards13
13 Organizational Communication Barriers Closed cultureTop-heavy structureMany layers (long lines of communication)Lack of trust (fear of reprisal)12
14 Which organizational communication barriers contributed to this message distortion:
15 Overcoming Barriers Realize communication is imperfect Adapt message to receiverChoose effective channel(s)Improve language and listening skillsQuestion assumptions/ preconceptionsPlan for feedback22