1. Collaborative Selling & Coaching: Growing sales results, member loyalty, and top talent Presenter: Ron Ottavio President, The Ottavio Group Raleigh, North Carolina Strategic Partner: Bonnie M. Burroughs President, Burroughs Consulting, LLC Chapel Hill, North Carolina

3. Our Mission: Grow Your People & Results

4. Sample Services 1.Sales & Coaching Effectiveness for Retail, Small Business & Contact Centers 2.Leadership Development & Succession Planning 3.One-On-One Executive Coaching 4.Knowledge Transfer

5. Your Tipping Point? Conversations With Your Members

6. Demonstration: Branch Member Conversation

7. What percentage of your staff are able to have that conversation consistently right now?

8. Less than 50%? Then you have no brand and you’re all the same to your members.

9. We Will Help Raise Your Bar From Wherever You Are Now

10. Our Key Steps With You 1.Train your sales staff & managers in retail, small business, and contact centers to capture full range of member needs 2.Train your managers to coach your people 3.Build a system for accountability & sustainment

11. Why Is Our Training Different? 1.Our models and tools are unsurpassed in the industry. 2.Our training is rigorous with intensive skill practice. 3.Managers practice by coaching their real employees and getting real work done.

12. Bonnie Burroughs bonnieburroughs@nc.rr.com 919.240.4924 Ron Ottavio ron@theottaviogroup.com 919.622.5546