1. Around the World HUMAN RESOURCES

2. What does HR involve? Recruiting Selecting Training & Developing Employees Dealing With Turnovers

3. Recruiting Process of attracting individuals to apply to jobs, checking the applicants’ qualifications and hiring the best suited individuals First step: Identify jobs description with requirements and responsibilities Second step: internally or externally ▫Internally – post job notice within the company or rely on word-of-mouth advertising. They can transfer employees across departments or promote people within specific departments ▫Externally – post job advertisements in newspapers, trade journals, the company’s website or various employment websites.

4. Selecting A step-by-step process used to select employees from a group of candidates 1.Applications fill out application forms or a resume 2.Company identifies the application that best fits the job 3.Applicant has one or more interviews with the manager 4.Company checks the applicant’s credentials, and call references

5. Training and Developing Employees Training: teaching skills that are learned by practice. Development: the long process of upgrading an employee’s performance over time by giving him/her opportunities to grow (i.e. seminars, workshops etc.). Begins on the first day of the job and can continue to as long as the person is working at the company Assessing Employee Performance Tell employees what is expected of them (performance standards) Compensating Employees Compensation (wages/salary + benefits) is said to be the largest operating expense for most businesses. Payment is difference across jobs, some are paid weekly, by the hour, or even by commission

6. Dealing With Turnovers In terms of an employee not following up to his/her expectations, action must be taken It is up to the owner on the consequences of the employee; they could be warned, suspended, or even permanently dismissed. In case of dismissal or if the employee were to quit, a series of questions might generally be asked about what went wrong

7. 12 Questions Around The World – DECA Style

8. Question #1 Name four different aspects human resources that a company deals with? ANSWER: Recruiting, selecting, developing/training, and dealing with turnover.

9. Question #2 In the recruiting process, what is the first step or what must the HR department identify? Answer: If the need to hire an employee actually exists.

10. Question #3 What two things are put in a job description and give 1 example of it? Answer: Skills and assets. Example can be education, experience etc.

11. Question #4 Companies can recruit internally which involves posting a job notice within the company and transferring people to different departments. Name and explain the other method of recruiting. Answer: Externally – post job advertisements in newspapers, trade journals, the company’s website or various employment websites.

12. Question #5 The selection process has how many steps? Answer: 4 steps

13. Question #6 Define: Training Answer: Skills acquired that are learned by practice.

14. Question #7 Name an opportunity a company can provide so that employee can upgrade their performance. Answer: Workshops, seminars, etc.

15. Question #8 Telling employees what is expected of them is known as what? Answer: Performance Standards.

16. Question #9 What is the largest operating expense for most businesses? Answer: Compensating Employees

17. Question #10 Name two different methods that companies can compensate their employees? Answer: Weekly payment, hourly payment, or by commission.

18. Question #11 Fill in the blanks. When an employee is not meeting a company’s expectations he could be,, or. Answer: Warned, suspended, or permanently dismissed.

19. Question #12 Fill in the blanks. A series of questions will be asked to the employee when, or. Answer: He is dismissed or chooses to quit.