1. FrontRange and GoldMine update Kevin Smith, FrontRange Solutions, Account Manager Geoff Boulden, Twelve Three Marketing

2. Agenda  Company Overview  GoldMine Premium Edition  GoldMine Mobile  GoldMine Enterprise  GoldMine Roadmap  Wrap up

3.  Helps customers increase revenues and improve customer satisfaction by identifying and acquiring profitable new customers, while streamlining operational efficiencies FrontRange Solutions – GoldMine 16+ years experience in creating solutions for SME “We have increased our sales by 106% in three years. We contribute this greatly to being able to track and analyze our Boat Show leads and our advertising leads, reply to customers on their time line, use special e-mail to select customers, send direct mail to others, and order inventory based on what our customers are thinking about buying,” - Sailor’s Wharf “…automated activity report cuts the time to prepare weekly reports up to 50 percent, or by two to three hours – giving reps more time to sell.” - Standard Motor Products “We’ve seen a 50% slash in real time and money savings because programmers are no longer needed,” says Williams. “The ease of pulling the information out of the program is so much better. Before, we had to hire a programmer to set up a report—and that was expensive. Now, I can make my own report. I can pull the exact information we want in the format we want and that has been a great benefit to us.” - California-Hawaii Elks Major Project, Inc

4. Corporate Facts  Global presence, headquartered in Dublin, California –WW operations including Australia, Canada, China, France, Germany, India, Italy, Russian, Spain, and UK  16+ Years experience: Service Management, Voice, and CRM  9,000+ Service Management and Help Desk customers  130,000+ CRM customers  590+ employees  Strong financial performance –16 consecutive quarters of revenue and earnings growth  Strong leadership team

5. Global Presence 76 % of FTSE 100 Leading brands 80 vertical markets 50 % of Fortune 100 44 % of Fortune 500 Partners/ Distributors in 40 + countries

6. Global Partner Network Over 200 Certified CRM Partners in 40+ countries FrontRange Offices GoldMine Partners HEAT/ITSM Partners GM/HEAT Partners

7. GoldMine Product Overview  Global Market leading CRM Solution for mid-sized companies –Proven in over 130,000 companies –Quick to implement and highly flexible –Full customer relationship support –Calendar and email support –Robust, integrated sales process support –Unique market coverage with 4 products in the brand  Featured as the sales and marketing solution in Windows Vista Vista Featured

8. CRM Customers in More Than 70 Industries BMW Paarlberg Motors (Pty) Ltd. Car Mart Mexico eNissan.com Mack Trucks Wesco Manufacturing Volvo Cars Of North America, LLC Automotive (10) Avid Technologies, Inc. Applied Control Engineering, Inc. Centerbeam, Inc. Digitek Solutions Belden, Inc. Engineering/ Management (124) Steinway & Sons Yamaha Corp. of America Michigan First Aid & Safety Co. Mallory Company GroupComm Systems, Inc. Durable Goods (230) Banta Book Group Chicago Tribune John Wiley & Sons, Inc. Publishing and Printing (51) AT&T Broadband Digital World Services Sprint PCS Telecommunications (51) Bank of America First Federal Bank of California First National Bank of Colorado First National Bank of Omaha Banking/Credit (94) Bell & Howell Compaq Computer PC Magazine Ingram Micro Lockheed Martin Computers/Periph/Software & Related Services (802) American Institute of Mgmt. BeNow, Inc. Innovative Technology Application, Inc. iMedia Pro Synchronicity Monster.com Management Consulting Services (157) Office Depot, Inc Men's Warehouse Saks Fifth Avenue Retail (49) American Lung Association of Illinois American Red Cross Girl Scouts of the USA Civic/Social/Membership Organizations (51) Administaff All Temps Personnel Kelly Services Personal Services (12) American Health Care Partnership, Inc. CHSI of Nevada Data Max IDG World Expo SSI Group Business Services (500)

9. HEAT, GoldMine, IPCC: Award-Winning Tradition (cont.)

10. Continued Award Success 2006

11. GoldMine Product Family  GoldMine Corporate Edition is designed for businesses who need robust functionality, low total cost of ownership, capability to integrate with other systems and some configuration capabilities. GoldMine CE  GoldMine Premium Edition is designed for organizations who need enterprise class robust CRM functionality, including Service and Support and interaction management with quick ROI GoldMine PE  GoldMine Enterprise Edition is designed for organizations who need enterprise class functionality with quick time to benefit and low total cost of ownership. GMEE can be tailored to your business to provide a holistic view of customer information so your users can more productive, drive revenue and provide better insight into your business. GoldMine EE

12. GoldMine ® Premium Edition Copyright © 2007 FrontRange Solutions USA Inc.

13.  New Intuitive Interface with Navigation enhancements  Flexibility to position fields anywhere on screen  Customer Service Module  Quick Action buttons in core modules  Auto Complete which improves data quality  Notes Stored Independently  Double click searching on all fields (not just primary fields)  See Additional Contacts in History and Pending tabs  New Relationship tab  Emailing direct from Knowledge base to existing contact  New Redesigned Search centre (complex searching and Data Mining made easy)  Grouping capability for instant data analysis in core modules (search centre, history tab, pending tab etc)  Preview Pane  ……Many other productivity enhancements….. Summary of Enhancements and Features

14. GoldMine Premium Edition Completing the Customer Lifecycle

15. GoldMine ® Premium Edition Demo Copyright © 2007 FrontRange Solutions USA Inc.

16. GoldMine Mobile

17. GoldMine Mobile Edition v3.0 Providing real-time mobile access to GoldMine Corporate Edition with wireless synch for the latest Blackberry devices

18. GoldMine Solution  Real-Time Wireless Synch  Off line access  Lease Key Security  Contact Management  Activity/Calendar Management  Opportunity Management  Phone Integration  Email Integration  Search Capabilities  Configuration Options Key Features

19.  Fast real time access –1 – 2 second Application response time. –Simple and intuitive to use based on Blackberry navigation. –Patented Sync process is 15x faster than other sync technologies  Low Cost Implementation & Maintenance Application –Uses your Blackberry Enterprise Server – no other pieces to buy. –Uses standard Blackberry development tools for other customization  Centralized Platform provides –One “Control Panel” for all Mobile Applications –One Development and Security Model for all Mobile Applications –Data is secure when the device is on and off the wireless network B enefits of GoldMine Mobile -

20. Architecture GoldMine Database Mobile Application Server BES/MDS Corporate Firewall Wireless Network Real-Time Wireless Synch

21. GoldMine Enterprise Overview

22. FrontRange Solutions – GoldMine Enterprise Differentiation  The next generation of CRM!!!!!!  Adaptability – “Click to Configuration” at all levels (not customization)  Open Data Model including links to external systems  Ability to define the relationships that are important to you.  Enterprise wide workflow and reporting  Extensibility  Modular approach allows you to deploy only needed functionality  Common platform for all solutions  Options for Deployment – Smart Client, Web Client & Disconnected Client  Featured as the sales and marketing solution in Windows Vista Launch

23. Value through Uniquely Integrated Solutions Incident Change Problem Release Availability Configuration SLM HEAT & HPD SM ASP Network Patch Inventory Asset S/W Distribution Compliance O/S Deployment PM IM ASP Contact Mgt Entitlement Workflow Incident Knowledge Content Voice SS Web SS CS ASP IP Contact Center Interaction Mgt Self Service Reporting Contact Mgt Analytics Knowledge FCC ASP Lead Mgt Quoting Campaign Mgt Sales Mgt Forecasting Analytics GoldMine CE GoldMine Enterprise GoldMine Premium

24. GoldMine Solution  Account/Contact Centric  Ability to define your own relationships  Outlook Calendaring and email  Communication center  Territory management  Literature fulfillment  Quick actions  Search center  Smart client or Web Client Benefits  Track all facets of a client relationship including social network and activities  Improve customer retention through a more complete understanding of your customers  Access information your need to make real time business decisions  More effective team collaboration across your company GMEE - Relationship Management

25. GoldMine Solution  Opportunity management  Real-time Forecasting/Pipeline management  Sales methodologies  Integration with external data sources  Quota management  Quoting  Quoting approval Benefits  Convert more leads to sales with the use of sales methodologies  Increase Productivity by automating routine tasks and business processes  Greater visibility into pipeline allows you to be proactive rather than reactive GMEE - Sales Management

26. GoldMine Solution  Campaign execution  Campaign analysis  Lead import  Lead distribution  Lead analysis  Automated marketing processes  Holistic view of marketing activities Benefits  Manage and execute more effective and repeatable marketing campaigns through the generation and distribution of qualified leads to your sales force  Convert more leads to sales by simplifying and automating the lead incubation and maturation with Business Process  Improve overall campaign effectiveness by monitoring campaign results in real-time while making adjustments to campaign activities GMEE - Marketing Automation

27. GoldMine Solution  Case Tracking  History/Activity tracking  Visibility by sales force  Product catalog integration GMEE - Customer Service Benefits  Reduce manual intervention by automating routine and repetitive tasks and other business processes  Increase efficiency through the utilization of predefined actions for use on all contacts or a group of contacts

28. GoldMine Solution  Predefined Reports  Forecast analysis  Sales analysis  Lead analysis  Campaign analysis  Create your own dashboards  Cross-application reporting Benefits  Concentrate your efforts on delivering results with useful reporting and analytics  Gain pipeline insight from built-in analysis and reporting capabilities  Get real-time updates for your pipeline and track products, prospects, revenue potential, and closing rates in real time GMEE - Management Capabilities

29. GoldMine Solution  Trigger definition  Activity creation  Event monitoring  Configurable procession options  Automated tracks  Three levels –Quick Actions –Business Rules –Business Process designer and engine GMEE - Business Process Benefits  Reduce manual intervention by automating routine and repetitive tasks and other business processes  Increase efficiency through the utilization of predefined actions for use on all contacts or a group of contacts

30. GoldMine Enterprise Demo

31. GoldMine Roadmap

32. GMPE Patch GoldMine Premium Edition Description Q1 Q2 Q3 Q4 Calendar GMPE Case Mgmt New grid support Improved workflow Productivity enhc Vista support GMPE Enhance Mrkt Conditional F2 Workflow enhc Vista compatibility Office 2007 support Drag/drop org chart GoldMine Enterprise Edition GMEE 6.0 Relationship mgmt Sales Mgmt Marketing Mgmt Support Interaction Mgmt Outlook Intengration GMEE 6.X Enhanced Mrkting Lotus Notes support Mobile Analytics SaaS GMEE 6.0X Service Pack

33. Moving to the Solution…. GMEE looks good if:  Over 50 users  Account centric  Lots of integration  Highly values configuration, flexibility  Centralization a key  International .net a requirement  Web  Hosting  Dashboards a requirement  Using ITSM  Complex business processes GM PE Looks Good if:  Below 50 seats  Limited budget  Just wants central database or basic contact management  Simple now but wants to be able to grow later  Need limited configuration  Need limited integration

34. Questions

35. Thankyou Receive an additional 10% off promotional pricing until Sept 30 for attending today’s seminar! Please speak to Geoff from Twelve Three