1. Customer Relationship Management ANGLER Technologies Empowering e-Business by ANGLER TechnologiesANGLER Technologies

2. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies  Product Description Product Description ANGLER C USTOMER R ELATIONSHIP M ANAGEMENT  Features Features  Business Process Flow Business Process Flow  Benefits Benefits  Demo Demo  Business Applications Business Applications

3. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Product Description What is CRM? CRM is the overall process of Marketing, Sales, and Service & Support within any organization. Our CRM Package comprises of three key functional areas  Marketing Automation  Sales Force Automation  Customer Service & Support

4. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Marketing Automation - Target the Best Customers - Manage Marketing Campaigns - Generate Quality Leads Marketing Automation comprises of two key functional areas:  Campaign Management  Lead Management

5. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Marketing Automation  Campaign Management -Maximize the return on your marketing investment with detailed tracking -Track and analyze Trade shows, direct mail, advertising, and marketing promotions -Can be able to create and maintain email templates by using the Templates module -Can be able to maintain contacts list by using the Audience module -Can be able to manage Campaign activities in an efficient manner -Campaign activities can be carried out by using the Schedule module

6. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Marketing Automation  Lead Management -Gives sales reps instant access to the latest prospects and ensuring that no leads are dropped

7. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Sales Force Automation - Support the selling process from Lead Qualification to closing the Business Sales Force Automation comprises of the key functional areas  Account Management  Opportunity Management  Contact Management  Activity Management  Revenue Forecasting  Reporting & Analysis

8. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Sales Force Automation  Account Management -Get a complete 360-degree view of your customer relationships -Provides instant, company-wide access to detailed and integrated account data  Contact Management - Get a complete 360-degree view of your customer relationships - Provides instant, company-wide access to detailed and integrated contact information

9. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Sales Force Automation  Opportunity Management -Enables sales teams to work together to close accounts faster -Update and track all opportunity-related information -Track stage history and determine the cause of downgraded sales opportunities  Activity Management - Schedule activities for Opportunities and Leads - Ensure timely follow-up with your prospects and customers

10. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Sales Force Automation  Competitor Management - Enable to track Competitors and their Distributors information project wise. - Mapping between the Competitor Product and our Product

11. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Sales Force Automation  Reporting & Analysis - Provides a wide variety of reports like - Account and Contact Reports - Lead Reports - Opportunity and Forecast Reports - Support Reports - Sales Reports - Campaign Reports - Competitor Reports  Revenue Forecasting - Accurate, timely forecasts of revenue and customer demand - Enables managers and executives to help the sales organization close more deals - Bring higher profits to the company, and align expenses with revenue growth

12. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Customer Service & Support - Resolve customer issues after the sale responsively - Build customer satisfaction and loyalty Customer Service & Support comprises of two key functional areas  Cases - Track every interaction of customer service & support teams with each customer  Solutions - Maintain a centralized database of solutions to leverage knowledge across the enterprise

13. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Business Process Flow

14. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Demo Click to view Demo of ANGLER CRM

15. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Benefits High Return On Investment in ANGLER CRM Manage Customer Relationships in a QUICK and COST EFFECTIVE way Available 24 x 7 Easy to Use Instant Deployment Accessible from everywhere… An easy-to-use end to end product to automate the Sales Process of your Organization designed for the web Secure Scalable Reliable

16. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Business Applications Types of Industries FMCG Automobile Pharmaceuticals Insurance Services Engineering Health Care Financial Services Who can use our CRM - examples Sales Force Service / Support Team Dealer Network Large Customer Base Varied Product Line

17. Empowering e-Business by ANGLER TechnologiesANGLER TechnologiesEmpowering e-Business by ANGLER TechnologiesANGLER Technologies Full Service Provider Web, E-Business & Multimedia Solutions Looking forward to implement ANGLER CRM for your organization www.angleritech.com Chennai | Coimbatore | Tirupur | Tuticorin | Mumbai