1. National Association of Service Managers (NASM)

2. What is NASM?

3. NASM Mission Statement To provide professional leadership and education to the service executive, while developing their managerial expertise in the business and organizations that they represent.

4. NASM Objectives Improve the service industry’s quality and effectiveness Improve the service industry’s quality and effectiveness Foster communications and cooperation among managers in the industry Foster communications and cooperation among managers in the industry Provide quality educational opportunities directly related to the needs of the industry Provide quality educational opportunities directly related to the needs of the industry

5. We offer you: NASM Certification Program NASM Certification Program Certified Service Executive (CSE)Certified Service Executive (CSE) Associate Service Executive (ASE)Associate Service Executive (ASE) Lifetime Service Executive (LCSE)Lifetime Service Executive (LCSE) Educational opportunities through Educational opportunities through NASM ConferencesNASM Conferences NASM co-sponsored conferences NASM co-sponsored conferences AEM customer support seminarsAEM customer support seminars WBR INTERLOGWBR INTERLOG WBR Field Service seminarsWBR Field Service seminars IQPC seminarsIQPC seminars

6. Quarterly service management newsletter Quarterly service management newsletter NASM network NASM network Members helping members find solutionsMembers helping members find solutions Service Professional Employment Program Service Professional Employment Program Job TargetJob Target We offer you:

8. Just who is NASM Corporate Service Executives from such companies as: Corporate Service Executives from such companies as: The Toro CompanyThe Toro Company Rheem ManufacturingRheem Manufacturing SonySony Case New Holland CorporationCase New Holland Corporation Harley-Davidson Motor CompanyHarley-Davidson Motor Company John Deere CompanyJohn Deere Company Robert Bosch LLCRobert Bosch LLC

9. NASM is concerned with all aspects of service management: Customer care, customer service and satisfaction Customer care, customer service and satisfaction Product repair, warranties and extended warranties Product repair, warranties and extended warranties Parts Management Parts Management ForecastingForecasting LogisticsLogistics DistributionDistribution MarketingMarketing

10. Field Service Operations Field Service Operations SchedulingScheduling TrainingTraining MeasuringMeasuring ControllingControlling Call Center and Technical Support Center Management Call Center and Technical Support Center Management Product Liability Product Liability NASM is concerned with all aspects of service management (Continued):

11. What This Means NASM offers you an opportunity to provide: NASM offers you an opportunity to provide: Service specific education to new managersService specific education to new managers Service Industry CertificationService Industry Certification Networking with the most experienced and qualified service professionals in the industryNetworking with the most experienced and qualified service professionals in the industry

12. Invitation For membership information please visit our website at www.nasm.com or www.nasm.com contact: Thank you! National Association of Service Managers P.O. Box 250796 Milwaukee, WI 53225 Tel. 414-466-6060 (hosted by Ken Cook Co.)