1. Panasonic IP-PBX : KX-TDE / NCP
Sales Training Course
Panasonic IP-PBX : KX-TDE / NCP

2. Contents Chapter 1 Why IP? Chapter 2 Why Unified Communication?
- Enjoy IP Solutions!
Chapter 2 Why Unified Communication?
- Why Unified Communication?
- Enjoy Unified Communication Solutions!
Chapter 3 Panasonic IP-PBX Advantages
- Reliability
- Flexible Integration
- Cost Effectiveness
- Easy Administration
- Mobility
Chapter 4 System highlights
- KX-NCP Series
- KX-TDE Series
- Communication Assistant
- VPS (Voice Processing System)

3. Chapter 1
Why IP?

4. Why IP ? Technology enables new applications.
What’s Driving Interest in IP?
Technology enables new applications.
Improves business effectiveness and productivity.
Provides your customer greater flexibility.

5. Why IP ? Communication based on untidy network is
What’s Driving Interest in IP?
Communication based on untidy network is
time- and cost-consuming.
Data, voice, and other information on a collision path
Next step for traditional PBX world 5

6. Why IP? Need to Invest in advanced applications
Customer’s Concern
Need to Invest in advanced applications
Need to support legacy applications
How to bridge these diverse requests 6

7. Enjoy IP Solutions !
Panasonic offers flexible lineup for customer’s requests.
Pure IP-PBX
KX-TDE Series
IP Communication Platform
KX-NCP Series
- Provides advanced PBX features
and application software
- Expandability (IP, Future, capacity and
optional devices)
- Built-in application server
- Abundant traditional terminals, trunks
and optional devices
- Provides standard PBX features
and application software
- Built-in IP-trunk / IP-extension
interface
- Built-in application sever
- Fits into a standard 19-inch rack
- Traditional terminals and trunks 7

8. Networking for a consolidated communication system
Enjoy IP Solutions !
Multi-site IP Networking - Overview
Networking for a consolidated communication system
One-Look Networking
* Serverless network configuration by NCP/TDE (up to 8 systems)
* Even with multiple branch offices, each extension on the IP Network can have
unique extension number.

9. Enjoy IP Solutions ! Multi-site IP Networking - Configuration Example
A Flexible and low cost Internal Telephone Network can be established using IP.
Home Office
Ext. 101
Sales Office
TDE200
Makes an intercom call
to Ext.205 at another
branch.
Development
NCP500
Corporate Office TDE600
Sales Office
TDE100
Ext. 205
Receives the internal
call from Ext.101
at another branch.
Regional Office
NCP1000
Regional Office
NCP500
Sales Office
NCP500
Calls over network can be handled as if every user were
within the same communication platform.
IP Network
PSTN

10. This Chapter is now complete. Go to Next Chapter.

11. Why Unified Communication?
Chapter 2
Why Unified Communication?

12. What is UC (Unified Communication)?
Solutions that integrate disparate communication tools
UNIFIED
COMMUNICATION
Voice (Media) Fixed/Mobile
Data Fixed/Mobile
Business
Communications
Advanced
Applications

13. Improves Customer Service Decentralised and Distributed Organisations
Why UC (Unified Communication)?
Heightens
productivity
Improves Customer Service
Access from
Remote Office
UNIFIED
COMMUNICATION
Decentralised and Distributed Organisations
Access from
Mobile Terminals

14. Enjoy Unified Communication Solutions !
Main Elements of UC
VoIP
Presence
Networking
Voic
Call Cost Control
Conferencing
Interaction with PBX
Features
Unified Messaging

15. Enjoy Unified Communication Solutions !
Panasonic’s Unified Communication System.
Unified Communication Applications
Voice Messaging
Voice Processing System
KX-TVM Series
Communication Assistant
(CA)
Voice Mail Assistant
(VMA)
KX-NCP
KX-TDE
Platform (IP-PBX) 15

16. Enjoy Unified Communication Solutions !
Communication Assistant (CA) Software
Communication Assistant provides smooth communication solution.
A strong communication tool to increase productivity by helping users with
intuitive operations and easy call control.
CA allows:
Intuitive PC based Point-n-Click telephone operations
Real-time monitor of Presence & Availability
Microsoft Outlook® Integration
Visual call control (incl. voice message)
And more… 16

17. Enjoy Unified Communication Solutions !
Basic System Components of CA
CA is composed of the “Server” and “Client”.
PBX (KX-NCP/TDE) provides CA Server function, so Server-less configuration is available.
“With CA Server” Configuration
“CA Server-less” Configuration
KX-NCP/KX-TDE
KX-NCP/KX-TDE
CA Server
Built-in CA Server
Function
CA Client
CA Client 17

18. e-Message (WAV Forward)
Enjoy Unified Communication Solutions !
Voice Processing System (VPS)
VPS Provides Voice Messaging (incl. Voic ) solutions.
Using Panasonic Voice Processing Systems (KX-TVM50/200), you’ll enjoy useful and unique features essential for voice communication.
VPS allows:
Basic Voic
Message Notification to GSM
Message Notification by
(audio files attachment)
Visual voice message control
(Voice Mail Assistant-VMA)
Centralised Voice Mail
e-Message (WAV Forward)
Client
KX-TVM50/
TVM200 @ PC
Calls
Office
Outside Office
Message
Notification
Voice Mail
Assistant (VMA)
GSM*
*Requires a contract
with a provider.
PC at Office
Meeting Room 18

19. Basic Configuration Example
Enjoy Unified Communication Solutions !
Example of Panasonic Unified Communications System
Basic Configuration Example
KX-TVM50/KX-TVM200
VPS
KX-NCP
VMA
VMA is the software to control client’s voice messages easily.
Built-in CA Server Function
Client PC
* A similar configuration
can be constructed
with KX-TDE.
CA Software with IP Soft-phone
CA is the software to
assist smooth communication.
IP-CS
LAN
IP-PT

20. Centralized Voice Mail Configuration Example
Enjoy Unified Communication Solutions !
Example of Panasonic Unified Communications System
Centralized Voice Mail Configuration Example
VPS
Centralized VPS
The VPS features are available
at any extensions in a network.
(extensions in Corporate Office, Sales Offices,
and Regional Offices)
Corporate Office TDE600
Sales Office
TDE200
Sales Office
TDE100
Regional Office
NCP500
Sales Office
NCP500
Regional Office
NCP1000
IP Network

21. Multi-site CA Networking Configuration Example - 1
Enjoy Unified Communication Solutions !
Example of Panasonic Unified Communications System
Multi-site CA Networking Configuration Example - 1
CA Server
CA Server
CA Servers can be connected to each other,
and provide network features.
(* Up to 8 CA Servers can be linked.)
Corporate Office TDE600
CA Server
Sales Office
TDE200
Sales Office TDE100
CA Server
CA Server
CA Server
Regional Office
NCP500
Sales Office NCP500
Regional Office
NCP1000
IP Network

22. Multi-site CA Networking Configuration Example - 2
Enjoy Unified Communication Solutions !
Example of Panasonic Unified Communications System
Multi-site CA Networking Configuration Example - 2
CA Server
One CA Server can cover up to 4 IP-PBXs.
(* CA V3.0 or later)
Corporate Office TDE600
Sales Office
TDE200
Sales Office NCP500
Regional Office
NCP1000
IP Network

23. This Chapter is now complete. Go to Next Chapter.

24. Panasonic IP-PBX Advantages
Chapter 3
Panasonic IP-PBX Advantages

25. Panasonic IP-PBX Advantages
Panasonic IP-PBX provides following advantages for IP and Unified Communications. 1.
Reliability 2.
Flexible Integration 5.
Mobility 4.
Easy
Administration 3.
Cost
Efficiency

26. Reliability In Details Data Security
Customer Data is securely backed-up on
secure SD memory card.
High Reliability -99.9%
- Powerful coordination of proprietary hardware and software.
- No disk storage system.
- 24/7 operation.
- No need to reboot overnight.
- Software perfectly adapted to hardware.
- System restarts in seconds (after upgrade).
Stability
Network Security
Response in case of alarm

27. Reliability In Details Secured configuration
- Setup Defined by Panasonic documentation
& network guidelines.
- All ports were tested with respective port tests.
Safety mechanisms integrated
- Password check with login delay.
- Process security.
Server-Less Architecture
- PC Application Server is unnecessary.
Stability
Network Security
Responce in case of alarm

28. Reliability In Details Safety mechanisms integrated
- KX-TDE/NCP automatically reports system
status.
- SNMP and Syslog for monitoring important system parameters.
- function via Communicatio Assistant.
- Automatic Fallback scenarios for
SIP/ISDN/H.323 trunks.
- Failure of one or more connections can be
bypassed.
Stability
Network Security
Response in case of alarm

29. Flexible Integration In Details Standard Interface Software Interfaces
- 1st party standard & 3rd party TAPI via
Panasonic TSP
- SNMP/Syslog for network monitoring
- TCP for billing
- LDAP & CSTA for external applications
- Outlook & CRM Integrations
Communication Assistant - Just install the client software, 　　no server required - User can manage his extension by simple PC operations
Software Development Kit
External Hardware Interfaces
CTI Integration
System Interfaces
Expandability

30. Flexible Integration In Details Software Interfaces
C# SDK (Software Development Kit) by
Panasonic
- CTI application can be easily developed
by C# language with SDK.
Example of CTI Solution
- Call Center / Contact Center
- Hotel application
- CRM Integration
- Call accounting
- Nurse Call Integration
- And more・・・
Software Development Kit
External Hardware Interfaces
CTI Integration
System Interfaces
Expandability

31. Flexible Integration In Details
Software Interfaces
Door phone - Defined interface for common door phone and Panasonic door phones
Relays / sensors - Simple and quick installation of sensors
and relays for external terminals - IP Camera Integration
Software Development Kit
External Hardware Interfaces
CTI Integration
System Interfaces
Expandability

32. Flexible Integration In Details
Software Interfaces
CTI applications integrate with a variety
of telephones
- Analogue Proprietary Phones
- Digital Proprietary Phones
- IP Proprietary Phones
- DECT Portable Stations
- Open Standards based SIP Telephones
Software Development Kit
External Hardware Interfaces
CTI Integration
System Interfaces
Expandability

33. Flexible Integration In Details Software Interfaces CSTA / TAPI
- Interfaces between the PBX and external software applications
Rate and PMS interface (RS-232, LAN)
- Retrieval of rate information
- Connection of hotel applications via PMSI
BRI / PRI , H.323/QSIG
- Connection of UM servers and external applications via system trunks
DECT-GAP
- as interface to wireless third-party
systems
Software Development Kit
External Hardware Interfaces
Handsets on CTI Interfaces
System Interfaces
Expandability

34. Flexible Integration In Details Flexible system expansion
Software Interfaces
Flexible system expansion
- More features with software upgrades
- Increase System Capacity:
- Activation Keys for virtual cards
- Additional hardware cards
Expand network capacity
- Up to 8 NCP/TDE can be connected to
one network
- The network looks like one system
Software Development Kit
External Hardware Interfaces
Handsets on CTI Interfaces
System Interfaces
Expandability

35. Cost Effectiveness In Details Return on Investment
- High stability of software and hardware
- Easy usability - good extendibility
- Interfaces to many external systems
- High system acceptance
- Clearly defined and easy to install system
- Equipped with interfaces that are also
relevant for the future. Protection of
investment, investment ages more
slowly
Total Cost of Ownership
Productivity

36. Cost Effectiveness In Details Total Cost of Ownership
Return on Investment
Total Cost of Ownership
- No CTI server requirement:
- Lower costs for installation,
maintenance and operation
- Lower costs for hardware and power
- Decrease of travel costs due to simplified
phone conferences
- Collective maintenance of the network
- No system maintenance, as required for
server systems
- Lower cost by call due to IP
Communications
Total Cost of Ownership
Productivity

37. Cost Effectiveness In Details Return on Investment
Increased employee efficiency of given manpower
- Empower smaller workforce to do more
within the available resources.
Mobility & Home Office
- Better usage of travel times, particularly in
sales.
- Always connected – No loss of business
Opportunity.
Increase of process efficiency
- Faster and better response to customer
contact
Improvement of customer loyalty by using
desktop CRM systems (e.g. MS Outlook)
Total Cost of Ownership
Productivity

38. Easy Administration In Details Easy Installation
Installation & Introduction
Easy Installation
- Easy to install through common tool
- Common System Configuration for
TDE and NCP
- Install within 1 hour
- No Server required for CA
- Easy to add new IP-Extension
- Locally (1 minute to add new terminal)
- Remotely
Maintenance
Easy Administration
Easy Operation

39. Easy Administration In Details Installation & Introduction
Simple administration for partners
- Unified programming software
- Simple and structured management tool (one software for all systems)
- VoIP Test tool included in admin tool
- Three levels of Programming
User / Admin / Installer
- Telephone Label Printing Tool
- Management Tool for Multiple Systems
- Multi Language platform for installation
Maintenance
Easy Admin Changes
Easy Operation

40. Easy Administration In Details
Installation & Introduction
Simple administration for the IT managers
- System Administration by IT Manager - Easy Extension control
- Call charge monitor
- Lock/Unlock other extension
- Set Time Service mode
- Intuitive operation with CA Set Call Forwarding Set DND Local and remote access to the PBX
Maintenance
Easy Administraton
Easy Operation

41. Easy Administration In Details Intuitive operation with CA
Installation & Introduction
Intuitive operation with CA
- Set Call Forwarding - Set DND - Local and remote access to the PBX
Maintenance
Easy Admin Changes
Easy Operation
Set Call Forwarding

42. Mobility In Details Bluetooth KX-NT343/346/366 KX-DT343/346
DECT
Easy call handling
Mobile Integration
Bluetooth Headset

43. Mobility
In Details
Bluetooth
Three types of DECT Model for business application choice
- Basic, Standard, Tough
Wireless XDP connection
- PS connected in pallarel with a wored
telephone, sharing one extension number
PS roaming
- One PS can be used at a maximum of 4
installation sites
DECT
Mobile Integration

44. Mobility In Details Bluetooth
- Integration into the Panasonic PBX features
- One Number Solution
- Paired to PBX extension
- Unique Caller-ID presentation
- Conference solution
-　Can join in a conference
call of PBX
DECT
Mobile Integration

45. This Chapter is now complete. Go to Next Chapter.

46. Chapter 4
System Highlights

47. KX-NCP500/1000 KX-NCP Series : Communication Platform
The system offers
1. Both standard PBX features and
CTI enhanced desktop applications
to help office work.
2. Flat & compact body fits into a standard 19-inch rack.
KX-NCP1000
3. Built-in IP-trunk interface,
IP-extension interface , and
application server enabling simple
installation.
KX-NCP500
Features
IP Phones for Local and Remote Employees
Wireless Mobility Solution
Choice of IP, Digital, Analogue or Wireless DECT Terminals
Built-in Messaging Solution

48. KX-NCP500/1000 Maximum Extensions and Other Options Extension Max. 156
172 IP
Max. IP-PT
128
Max. SIP
Legacy 28 44
DPT 24 40
APT 4
SLT 20 36 CS 32
2-channel CS 7 11
High-density CS *1 3 5
IP-CS 16 PS 64
Voice Mail System 2
Doorphone
External Sensor / Relay
Built-in Music-on-hold
YES
*1 One "High-density CS" (:8-channel CS) counts as 2 CSs for the total number of CSs.

49. Total Number of Extensions
KX-NCP500/1000
Maximum Trunks / Maximum Extensions
Trunk Type
NCP500
NCP1000
Physical Trunk 64
Virtual Trunk
Total Number of Trunks
128
Extension Type
NCP500
NCP1000
Physical Extension 28 44
IP-PT and IP Softphone
128
SIP Extension
Virtual Extension
Total Number of Extensions
156
172

50. KX-TDE100/200/600 KX-TDE Series : Pure IP-PBX The system offers
1. Both advanced PBX features and
CTI enhanced desktop applications
to help office work.
KX-TDE100
KX-TDE200
2. High expandability with expansion shelves for TDE600.
3. Built-in IP-trunk interface,
IP-extension interface , and
application server enabling simple
installation.
Features
IP Phones for Local and Remote Employees
Wireless Mobility Solution
Choice of IP, Digital, Analogue or Wireless DECT Terminals
Built-in Messaging Solution
KX-TDE600

51. H.323 Trunk (Virtual IP GW Card) SIP Trunk (Virtual SIP GW Card)
KX-TDE100/200/600
Maximum Trunks
Trunk Type
TDE100
TDE200
TDE600
Basic
system
2-shelf
3-shelf
4-shelf
Physical Trunk
120
128
160
320
480
640
H.323 Trunk (Virtual IP GW Card) 32
SIP Trunk (Virtual SIP GW Card) 64
Virtual Trunk
Total Number of Trunks
192
352
512

52. (Physical Extension cards) (Virtual Extension cards)
KX-TDE100/200/600
Maximum Extensions
Extension Type
TDE100
TDE200
TDE600
Basic
system
2-shelf
3-shelf
4-shelf
DPT
128
256
512
640
IP-PT (IP-EXT16) 96
160
320
480 PT
640 *2
SLT
240
720
960
Extension
(Physical Extension cards)
304
608
880
1120
IP-PT and IP Softphone
SIP Extension
(Virtual Extension cards)
Total Number of Extensions　
432 *3
736 *3
1008 *3
1152 *3
*1 DPT: KX-DT300 / KX-T7600series.
*2 The maximum number of PTs in the whole system is limited to 640.
*3 Even when Digital XDP is used, each shelf supports a maximum of 256.

53. Terminal Equipment Type
KX-TDE100/200/600
Maximum Terminal Equipment
Terminal Equipment Type
TDE100/200
TDE600
Basic
system
2-shelf
3-shelf
4-shelf
IP-PT
192
288
448
608
704
2-to 4-channel CS 32 64 96
128
High-density CS *1 *2 16 48
IP-CS *1
CS Total PS
512
DSS 8
Doorphone
External sensor
External relay
*1 One "High-density CS" / "IP-CS" counts as 2 CSs for the total number of CSs.
*2 "High-density CS" : 8-channels CS

54. Differences between NCP and TDE
What situation is suitable for NCP and TDE?
NCP
When the customer wants to move aggressively into an IP Communication environment and they have a sophisticated IT environment.
TDE
When the customer wants to move aggressively into an IP Communication environment and they are coming from a more traditional telephony environment.

55. Main Terminals of KX-NCP/TDE
IP Proprietary Telephone : KX-NT300 Series
Main Promotional Points
1. Ergonomically Designed Telephone
Double Tilt-Angle
White Backlight
Big, Easy-to-See Buttons
Self-Labelling (NT366 only)
Noiseless Design
2. Global UD Handset
3. Hands-Free Communication with a Bluetooth® Headset
Features
KX-NT366
Flexible CO Buttons
Digital Speakerphone
2 Ethernet Ports (100 Base-T)
Power-over Ethernet (PoE)
Navigator Key
Add-on 12/60-Key Module Connection (Option)

56. Main Terminals of KX-NCP/TDE
Executive IP Phone : KX-NT400
The product offers
1. Ergonomically Designed Telephone
Colour LCD Touch Screen
Tilt-Angle
Large LCD, Compact Design
2. Intuitive Graphical Interface
3. Network Camera Integration
4. Data Import and Export to SD Memory Card
Features
Bluetooth Module Socket
USB Port
Stylus Pen
Headset Jack
Navigator Key
Incoming Ringing/Message Waiting Lamp LED

57. Main Terminals of KX-NCP/TDE
Colour LCD DECT : KX-TCA Series
The product offers
1. Easy Operation
16 Characters / 6-lines Colour LCD
Dynamic Operation Guidance with Soft Keys
Illuminated Keypad
Blue LCD Backlight
Basic Model
KX-TCA175
Compact Model
Tough Model
2. CTI Application Available
KX-TCA275
KX-TCA364
3. Full Access to PBX Enterprise Features
4. Seamless Connection Automatic Handover
Features
Multiple Language Display
Speakerphone
200-Entry Phonebook
Headset Compatible
9 Polyphonic Ringer Melodies and 6 Ringing Patterns
Vibrate Alert [TCA275 only]

58. Communication Assistant
The CA Family Products
Operator Console
Basic Express
Telephone
Operators
New Users
Call / Contact
Centre
Experienced Users
Supervisor
Pro

59. Communication Assistant
Display Images
CA Operator
Console
CA Supervisor
CA Basic
Express
CA Pro
1-2 CA Client Lineup
The CA lineup consists of the following 4 modes.
(AN1)For typical offices: CA Basic Express and CA Pro;
(AN2) for agents: CA Operator Console.
(AN3) and for call centres: CA Supervisor.　
(AN4)CA Pro is the base of CA Operator Console and CA Supervisor.　

60. Communication Assistant
System Feature Capacity
Features
Basic
Express
Pro
Operator Console
Supervisor
Maximum Users (Server-less)
128 4
Maximum Users (Server)
256
Free Activation key
Yes No
Trial Mode (60 days)
Automatic Presence
Call History 10
1000
Contact
Chat
VMA
CRM Integration by TAPI
IP softphone *1
1-8 Main Differences Between CA Client Modes (1 of 3)
1-5 Main Differences Between CA Client Modes Please use as a reference.
See section 1-7 for number of licenses.
*1 A license is required for each IP softphone user, except during the CA Pro trial period.　

61. Voice Processing System (VPS)
Specifications
KX-TVM50
KX-TVM200
KX-TVM50
KX-TVM200
Initial Number of Ports 2
Maximum Number of Ports 6 24
PBX I/F
DPT/APT/Inland/No Integration
DPT
LAN (Data port)
Optional
Built-in
Message Recording Medium
Flash Memory
Hard Disk
Recording Capacity 4h
1000h
Number of Mailboxes
62 Subscriber + 2 Manager
1022 Subscriber Manager

62. Thank you ! The END
Please learn the next course.