1. The World of Hospitality
Public and Human Service Core
J. Sugahara

2. Objectives: Explain importance of the hospitality industry
Describe the diversity of the hospitality industry
Differentiate among the five segments and give an example of one business in each
Describe the ways in which chains differ from franchisees
Explain the purpose of professional organizations and career and technical student organizations

3. Essential Questions: What does “Hospitality” mean?
What does “Hospitality Industry” mean?
What are the segments that make up the Hospitality Industry?
What role does the Hospitality Industry play in Hawaii?

4. Hospitality Think-Pair-Share
What comes to mind when you hear the word “hospitality?”

5. Hospitality Comes from latin word hospes – host or guest
“Meeting the needs of guests with kindness and goodwill.”
Hospitality Industry – provides services to people away from home.
Food
Lodging
Travel
Tourism
Recreation
Goal – make sure guests feel safe and happy using the products and services offered by the various business in h.i.

6. Hospitality: Size and Economic Impact
World’s LARGEST industry
Has a major impact on national economies around the world
In US alone:
14 million workers
Travel agents, chefs, even planners, tour guides, park employees, etc.
Generating more than $1 trillion each year
Buy gifts, food, lodging, rent a car, entertainment
See “How Tourism Dollars are Spent”

7. Hospitality is Diverse
Incredibly diverse
Small business – large
Variety of business within segments
Clientele – various ages, cultures, religions, abilities
Employees – various ages, cultures, religions, abilities

8. Hospitality is Complex
Made up of 5 segments, each segment contain various categories
Food and Beverage
Lodging
Travel
Tourism
Recreation

9. Food and Beverage
Businesses that prepare food and beverages for customers
Aka foodservice industry
Categories
quick-service – McDonald’s
Full-service – Olive Garden
Street vendors – Hot Dog Cart, Food Trucks
Carryout – Jamba Juice
Cafeterias – your school cafeteria, hotels
Many f.s. business located in another business – hotel, theater, mall, airport
Largest and varied part of hosp. indus., nation’s leading employer

10. Examples of Food and Beverage Business in Hawaii
$$$$ - Duke’s Waikiki, Le Bistro, Alan Wong’s Restaurant
$$$ - Sansei, House Without a Key, Stage
$$ - Lucky Belly, The Pig and The Lady, Sweet Home Café, Side Street Inn
$ - Liliha Bakery, Rainbow Drive-Inn, Giovanni’s Shrimp Truck, Great Hawaiian Hot Dog,

11. Lodging A place to sleep for one or more nights Aka accommodation
Lodging industry – business that provide overnight accommodations, aka lodging property
Categories:
Hotels
Motels
Inns
Bed-and-breakfast
Hostel

12. Lodging Varies to meet needs of customer Hotels
Any price range and level of service
Hotels
Full-service Hotels
Large – more than 2 stories high
Provides many services such as luggage assistance, one or more restaurants, one or more bars/cocktail lounge, room service, meeting and banquet facilities, spa services, recreational facilities and concierge services
HI Examples - Hilton Hawaiian Village, Sheraton Waikiki

13. Hilton Hawaiian Village

14. Lodging
Convention Hotels – provide for special needs of conventions and trade shows
Hawaii – Hawaii Convention Center –but no hotel
Las Vegas – MGM, Nashville – Gaylord Opryland
Luxury Hotels – highest level of amenities, service, room furnishings, public spaces and technology
Hawaii – Ritz-Carlton, Kapalua (Maui), The Royal Hawaiian Hotel (Waikiki)
Resort Hotels – caters to vacationer or leisure traveler, a place the provides entertainment, recreation, and relaxation
Hawaii – Disney’s Aulani Hotel

16. Disney Aulani Resort

17. Lodging Limited Service Properties
1st limited service property - Motel
1-2 stories high, no interior corridors and no elevators
Parking located close to rooms
Minimal services, no f.s., bars or recreational facilities
Now, medium level of service at midrange prices = limited-service hotels
Might have word “Inn” as part of their name
3-4 stories tall
Offers more services than a motel, but less than a hotel
May offer continental breakfast, swimming pool
Internet access, some have meeting rooms
La Quinta Inns, Hampton Inns, Comfort Inns
Tropicana Inn and Suites

18. Lodging, other Bed-and-Breakfast Hostel
Private home offering one or more guest rooms
Include home-cooked breakfast
HI – Manoa Valley Inn
Hostel
Inexpensive place to stay here sleeping rooms, bathrooms and kitchen facilities are shared
Linens, toilet articles, housekeeping not provided HI

19. Manoa Valley Inn

20. Lodging
Budget Hotels
Aka economy hotels, budget motels, economy motels
Lowest rates and least service
Goal – clean, comfortable place to sleep at lowest rates
Motel 6, Econolodge,
HI – Aqua Aloha Surf and Spa

21. Reflection
What kind of lodging would you choose to stay in?
What qualities would you look for in your accommodations?

22. Travel
Businesses that physically move travelers from one place to another
Modes of Travel
Car Rentals
Taxi
Ferry
Train
Bus
Airlines

23. Travel
Car Rentals
Car rental agency – business that rents vehicles to travelers
Commonly located at airports, hotels and downtown locations
Why?
Prefer over wear and tear that personal car may encounter
Want to rent a different kind of vehicle (RV)
HI – can’t drive to Hawaii
Must have valid driver’s license, be 25 years old min.
Agencies – Budget, Avis, Hertz, Enterprise, Dollar

24. Travel Taxicab/shuttle service Shuttle service Aka Taxi
Vehicle for hire, with a driver
short distance between locations specified by rider or group of riders
Fee determined by formula, based on distance and time traveled
Commonly located at airport, hotels, trolling travel and business areas
Shuttle service
Destinations specified by shuttle company
Fee predetermined or may be free service offered by hotel/business
Commonly located at airport, hotel or entertainment destinations (Maui Diver’s)

25. Travel
Ferry
A boat that carries passengers and vehicles across bodies of water, between islands or between the mainland and islands
Government run, charge reasonable rates
Operate in scenic areas
Some may be over night – cabins available
HI – Hawaii Superferry