Why Travel ? Leisure 80% Visiting Relatives Shopping Visiting friends Fine dining Beaches Business 20% Meeting Events (convention) Incentive programs Travel Spending887.9 B Foodservice209.2 B (24%) Public Transportation168.0 B (19%) Lodging167.5 B (19%) Auto Transportation157.4 B (18%) Retail94.3 B (10%) Recreational/Amusement91.4 B (10%)
Business Travel Business Work Well-lit space, telephones, computers, internet access, copiers, fax, meeting/banquet facilities, 24 hr. room service, valet parking, comfortable beds, mini bars, large bathrooms, efficient/consistent service, fast affordable food, opportunity to socialize over drink or meal
Types Tourism Cultural/Historic Experience history/other cultures: Williamsburg, Va.; Paris Environmental Enjoy natural beauty: Grand Canyon; Niagara Falls Recreational Sun, ski, golf, shows, gamble: Las Vegas, Vail, Fort Lauderdale
Amenity Lodging properties are classified by the level of service provided, rates charged, amenities offered Amenity (a-MEN-i-tee): service or product provided to guests for their convenience Restaurants, lounges, parking garages, news stands, boutiques, dry cleaners, florists….
Lodging Types Luxury Top of the line comfort/elegance, spacious, well decorated, bathrobes, boutiques, variety of restaurants and lounges: Ritz-Carlton, Four Seasons Full Service Wide range of conveniences, large rooms, well trained staff, swimming pool, room service, fitness center, business services, banquet facilities, variety foodservice: Westin, Hyatt Mid-priced Between full-service & economy, comfortable, moderately priced, on-premiss food and beverage, simple décor (tourist class): Holiday Inn, Radisson Economy Clean, low priced, small staff, limited amenities: Motel 6, Travelodge All-suite Apartment-style facilities at mid-market price, larger space including sitting/dining/kitchen areas Resort Extensive facilities for recreational activities, can be specific to type of guest / area of interest / destination, amenities to match: Club Med, Disney Bed & Breakfast Quaint/ quiet accommodations, limited amenities, private home, includes breakfast
Ratings Organizations AAA Diamonds ◊◊◊◊◊ 1.Functional, minimum standards, basic comfort/privacy/cleanliness/safety 2.Noticeable enhancement décor/furnishing 3.Marked upgrade in service/comfort 4.Excellent, high level service/amenities 5.Exceptional, highest level luxury/service Management/staff, Housekeeping, Maintenance, Room decor/furnishing, Bathroom, Guest services/facilities, Soundproofing, Security, Parking, Exterior Mobile Stars 1.Good, better than average 2.Very good 3.Excellent 4.Outstanding- worth extra trip 5.One of the best in the country (100) Buildings, Furnishing inside, Maintenance, Housekeeping, Overall Service
Lodging Careers Front Check-in Reservations Information Checkout Behind-the-scenes Housekeeping Accounting/finance Engineering/facility management Security