2 Introduction Canada – more than 300,000 rooms – 8700 hotels and motels 172,300 workers = 12% tourism related jobs One of the larger employers
3 History Middle ages (1200) hospitality was a Christian duty Stagecoach lines – inns Railway in N.A. – hotels Elevator invented 1853 – high-rise Hotel construction peak in 1920’s CPR – 1929 - Royal York – 1156 rooms 1930-1935 – 85% American hotels bankrupt.
4 History – cont’d. After WWII – building began 1950-60’s - hotel chains 1958 – 74 – major hotel building phase New architecture – atrium design 1986 – big building year in Canada 1990-91 – recession hit hotel industry, occ = 58%, 9/11 - ????
5 Hotel classed Type [ motel, hotel] Function [ resort, convention] Location [ city center, airports] Scale [ budget, economy]
6 Motels/Motor Inns 1950,s boom Highway system developed Automobile travelers Located on roadsides Motel chains I.e. Holiday Inns – Kemmons Wilson
7 Hotels Offer more services High-rise Urban centers
8 Resort Hotels In N.A. developed with railway Banff Springs – 1888 Algonquin, Greenbrier, W.V. Started for the very wealthy, now for everyone. Today have many more.
9 Convention Hotels Most recent development Started to be built in 1960’s Cater to large group gatherings Used for conventions, trade shows Groups – political, religious, industry, etc. Example??
10 Country Inns/B&B’s Small and cozy properties Limited services May have cabins/cottages Other types of lodging: All-suite hotels Micro-hotels Atrium hotels Casino hotels Spa hotels
11. All suite hotels Residential Accommodations – cater to guests who live on premises, company suites Time Share Resorts Hostels Theme Park Resorts
12 Other classifications Service level – budget/economy, standard, luxury Rating – 5 star, Canada Select Location – airport, downtown
13 Ownership Individual – 50% of properties in N.A. Chain – multiple properties Leases Franchise- contract with a chain, pay 3-6% Management contract- franchise does not own the property. Used when foreign ownership was forbidden
14 Chains Holiday Inn Hilton Hyatt Marriot Renaissance Weston Ramada Big 8 Delta CP Hotels Sheraton
15 Holiday Inn 2 nd largest chain Revolutionary at start- Pools Restaurants Air conditioning Baby sitters Free under 12 with parents TVs & phones in every room
16 Organization Departments Rooms Sales and marketing Food and beverage Human resources Accounting Security Maintenance and engineering Purchasing
17 Accommodation Management Rooms Division Front office Reservations Bell Concierge Housekeeping 24/7
18 Factors affecting the Price Rack rate: published rate for room 1. Location – downtown or on beach 2. Room location – poolside, view 3. Room size/features – jacuzzi, fireplace 4. Length of stay & season 5. Meals – EP, MAP 6. Special features- pool, spa 7. Special rates – corporate, senior, group
19 Terms Single- room with one bed Twin- room with 2 beds Twin double- room with 2 double beds Suite- one or more bedrooms and sitting area
20 Rates Rack rate -full standard daily rate Weekend rate- discount rate Run of the house rate - discount for a group of rooms Corporate rate- discount for business travelers
21 Meal plans Continental breakfast- coffee, juice and a roll croissant or muffin E.P.-European plan- room, no meals A.P.- American plan- includes 3 meals + room MAP- modified American plan- breakfast, dinner and room
22 Career Opportunities Front desk Housekeeping Accounting F & B – culinary, catering, Sales Engineering Spas and fitness centers