1. Communication skills in health and social care
2C.P5 / 2C.M3

2. What sort of (a) language (b) tone of voice (c) pace of speaking do you think each of the adults use to (a) the children (b) each other in this situation?
Look at the photo of a group of childminders with the children they are paid to look after. Describe what you think each person is feeling and explain how you can tell. Think about their proximity to each other, as well as their facial expressions and body postures.

3. Learning Objectives
To demonstrate communication skills through interactions in health and social care, describing their effects.
Success Criteria
Analyse a short one-to-one and group interaction and discuss the skills used.
Write a script for a one-to-one and group interaction.
Write a report to your manager describes the effects of the interaction.
Challenge Criteria Explain the effects of the interaction to your manager.

4. Starter https://www.youtube.com/watch?v=FLKLk6LG0sw
Start at 5 minutes (for 1 minute) and analyse the one to one and group interactions taking place.

5. Billy
Billy is 3 and has been a service user in your nursery for 2 ½ years. He is a wonderful little boy, always well behaved, polite and eager to learn. Billy is about to go on holiday to Mexico and his mummy has told him he will need to have some injections before he goes. Billy is not happy about this, he hates injections, and has spent all morning crying in the corner of the room.
You will need to :
Select and demonstrate communication skills with Billy in the nursery, and then with Billy and his mummy at the end of the day. You should try to convince Billy that everything will be ok, and later inform Billy’s mummy of what has happened and why.

6. One-to-one interaction
Role Play Checklist
Create a checklist in your book of the different communication skills.
When you show your role play to another group they will tick the checklist for you when you show one of the skills.
The results of this will be written into a report to your manager.
Communication skill
One-to-one interaction
Group interaction
Active listening
Body language
Facial expression
Eye contact
Use of appropriate language
Tone of voice
Pace of speech
Proximity
Clarifying and repeating

7. Explain means to give logical reasons to support your views (M)
Describe means to give a clear, straightforward description that includes all the main points (P)
Explain means to give logical reasons to support your views (M)
After each script...
Speak to your manager to let her know the outcomes of the conversation.
Describe the effects of the conversation on all involved, evaluate the effectiveness of your communication skills and make recommendations about how you could have improved the way you interacted with them.
You should specifically talk about the following skills:
active listening
body language
facial expression
eye contact
use of appropriate language
tone of voice
pace of speech
proximity
clarifying and repeating

8. Sow lesson 10

9. How many of the 25 words about communication can you find?
Starter
How many of the 25 words about communication can you find?

10. Learning Objectives
To be able to describe and explain the effects of the communication skills.
Success Criteria
Complete a word search of key communication words.
Write a report to your manager explaining the effects of each interaction.
Challenge Criteria Analyse three images about communication and discuss how to communicate effectively.

11. Missing words Communication Non-verbal Technological Listening
Clarification
Assertion
Understanding
Questions
Body language
Makaton
Paraphrasing
Message
Preferences
Verbal cycle
Interpreter
Group
Hearing aid
Open
Aggression
Tone
Electronic
Pace
Lip reading
BSL
Translator

12. Explain means to give logical reasons to support your views (M)
Describe means to give a clear, straightforward description that includes all the main points (P)
Explain means to give logical reasons to support your views (M)
After each script...
Speak to your manager to let her know the outcomes of the conversation.
Describe the effects of the conversation on all involved, evaluate the effectiveness of your communication skills and make recommendations about how you could have improved the way you interacted with them.
You should specifically talk about the following skills:
active listening
body language
facial expression
eye contact
use of appropriate language
tone of voice
pace of speech
proximity
clarifying and repeating

13. Final Task
Imagine that you are a work experience student in a busy medical centre.
Discuss how to communicate best with each of these people. Think about Dos and Don’ts for each individual.