2 Aims and outcomesAim is to introduce the learners to working as part of a team with the hair and beauty sectorLearner outcomeYou will produce a leaflet showing different types of communication.
3 For businesses to be successful you must work as a team For businesses to be successful you must work as a team. Team work is very important. Good communication skills are very important. If all of the staff communicate well with each other then the business will run more smoothly.
4 CommunicationVerbal communication is where you speak to each other face to face or on the phone. Communication is speaking, language, words and sounds.Communication within the hair and beauty industry is very important. We need to establish what our clients needs are. We need to talk to our clients to make them feel at ease.Communication rulesSpeak clearly, speak in a friendly manner, use no technical language. Try to vary your tone of voice. Speak in an appropriate way to both clients and colleagues.
5 ActivityUsing the wipe board draw an emotion. Go round the room to see if you can guess the emotion
6 Non verbal communication We communicate in more than just words. Body language is a big part of communication.We use body language every day often without noticing. Learn to notice other peoples body language.Listening is also part of non verbal communicationThere are 3 main steps to listeningHearing – listening enough to hear what a person is telling youUnderstanding – Understanding what has been saidMaking a decision - you need to decide whether to answer them back or ask a question
7 ActivityCheck out each others body language what are they telling you, what are the signals?
8 Adapting the way we speak We speak to people in different ways we adapt our speech. Example if we speak to babies. If we speak to elderly. Change pitch and tone to make thing sound more interesting
9 You are required to produce a leaflet Task AYou are required to produce a leafletYou should includeVerbal communicationNon verbal communicationExamples of good and poor communicationWays of adapting communication to different situations.Remember leaflets are colourful, informative and have images
11 Recall and review Have you covered the following - highlight or tick Verbal communicationNon verbal communicationExamples of good and poor communicationWays of adapting communication to different situations.