1. Motivation in the Workplace By LeDao Hsu, Marjorie Matthew and Lee Zagorski May 4, 2011

2. Motivation Research O Please take a few minutes to read over LeDao’s findings and thoughts on motivation

3. Types of Motivation Intrinsic Motivation Extrinsic Motivation O driven by an interest or enjoyment in the task itself, and exists within the individual rather than relying on any external pressure O comes from outside of the individual; commonly found in rewards

4. Intrinsic Motivators O Rewards O Money O Recognition O Threat of punishment O Competition Extrinsic Motivators O Greater Good O Self-satisfaction O Religious beliefs O Values O Morals

5. Motivators Exercise O Each person has two answers to the question, “what motivates you?” O Read your card aloud and tell us if you feel it describes intrinsic or extrinsic motivators and why

6. Motivator Misconceptions O Daniel Pink – former speech writer for Al Gore O Carrot and stick motivators only work with mechanical tasks O Creative tasks require O Autonomy O Mastery O Purpose O http://youtu.be/u6XAPnuFjJc http://youtu.be/u6XAPnuFjJc

7. Motivation Exercise 2 O Take each of your six motivators and rank them in order of importance for you personally O Share your findings with the class – do you think your motivators lend themselves to your industry?

8. Motivation Survey Theories, Data and Results

9. Motivation Survey O Used SurveyMonkey.com O Sent the survey to friends and co-workers O 71 participants

10. What do we want to learn? O What are existing theories on motivation? O Can we test these theories on motivation? O Are there differences in motivation across industries in terms of these theories?

11. Motivation- Hygiene Theory O Fredrick Herzberg’s two questions: O Can you describe, in detail, when you felt exceptionally good about your job? O Can you describe, in detail, when you felt exceptionally bad about your job?

12. Survey Feedback O Positive Feedback O Negative Feedback

13. Motivation - Hygiene Theory Satisfied Not Satisfied Not Dissatisfied Dissatisfied

14. Motivation - Hygiene Theory Satisfied Content Not Satisfied Not Dissatisfied Context Dissatisfied

15. Motivation - Hygiene Theory O Fredrick Herzberg theory was developed on the premise that a worker’s mental health is tied to performing meaningful work.

16. Maslow’s Hierarchy of Needs

17. Must safety needs be met in order for us to be motivated? The Second Level

20. The Social Workplace If you love them will they work?

23. Self Esteem What motivates me to the core?

28. What About The Industry? Does it make a difference?

29. Industries

30. Motivation in Marketing

33. Motivation in Higher Education

37. Motivation in Finance

39. Motivation in Healthcare

43. Summary O Motivation must be realized and fostered, regardless of industry. O Managers should make an effort to look at motivation levels in their organization to find ways they can best develop their staff’s engagement. O Managers must create a supportive environment and provide challenges to engage their staff.

44. Discussion Are you surprised by any of the findings? Do you agree? Why or why not?