1. Powered by FAST Customer Survey Tuesday, February 17, 2015

2. 4217 Total Responses Complete Responses: 4217 2 Total Recipients of Survey 2842 Staff and Faculty 15890 Students 23% Responded 18732

3. Q1: Please check the category that best describes your role at Cleveland State University. Answered: 4,217 Skipped: 0 3 Respondents

4. Q2: Please rate your overall satisfaction with the services provided by Facilities and Safety. Answered: 4,217 Skipped: 0 4 Overall Satisfaction Rate for FAST 94% overall satisfaction 94% overall satisfaction

5. Q2: Please rate your overall satisfaction with the services provided by Facilities and Safety. Answered: 4,217 Skipped: 0 5 Overall Satisfaction Rate for FAST

6. Q3: How satisfied are you with our process for requesting service? Answered: 4,217 Skipped: 0 6 Overall Satisfaction Rate for FAST 92% overall satisfaction 92% overall satisfaction

7. Q3: How satisfied are you with our process for requesting service? Answered: 4,217 Skipped: 0 7 Overall Satisfaction Rate for FAST

8. 8 Office of the University Architect

9. Q4: How satisfied are you with the look and feel of the campus? Answered: 4,217 Skipped: 0 9 Office of the University Architect 92% overall satisfaction

10. Q4: How satisfied are you with the look and feel of the campus? Answered: 4,217 Skipped: 0 10 Office of the University Architect

11. Q5: How satisfied are you with the campus landscaping? Answered: 4,217 Skipped: 0 11 Office of the University Architect 93% overall satisfaction

12. Q5: How satisfied are you with the campus landscaping? Answered: 4,217 Skipped: 0 12 Office of the University Architect

13. Q6: How satisfied are you with the number/quality of student lounges/areas? Answered: 4,217 Skipped: 0 13 Office of the University Architect 75% overall satisfaction

14. Q6: How satisfied are you with the number/quality of student lounges/areas? Answered: 4,217 Skipped: 0 14 Office of the University Architect

15. Q7: How satisfied are you with the clarity of way-finding signage? Answered: 4,217 Skipped: 0 15 Office of the University Architect 82% overall satisfaction

16. Q7: How satisfied are you with the clarity of way-finding signage? Answered: 4,217 Skipped: 0 16 Office of the University Architect

17. Q8: How satisfied are you with the exterior seating areas (benches and tables)? Answered: 4,217 Skipped: 0 17 Office of the University Architect 79% overall satisfaction

18. Q8: How satisfied are you with the exterior seating areas (benches and tables)? Answered: 4,217 Skipped: 0 18 Office of the University Architect

19. 19

20. 20 Access Control & Security Systems

21. Q10: How satisfied are you with the access to buildings? Answered: 4,217 Skipped: 0 21 Access Control & Security Systems 90% overall satisfaction

22. Q10: How satisfied are you with the access to buildings? Answered: 4,217 Skipped: 0 22 Access Control & Security Systems

23. Q11: How satisfied are you with your recent interaction with Access Control personnel? Answered: 4,217 Skipped: 0 23 Access Control & Security Systems 94% overall satisfaction

24. Q11: How satisfied are you with your recent interaction with Access Control personnel? Answered: 4,217 Skipped: 0 24 Access Control & Security Systems

25. Q12: How satisfied are you with electronic access to CSU buildings via your CSU ID? Answered: 4,217 Skipped: 0 25 Access Control & Security Systems 86% overall satisfaction

26. Q12: How satisfied are you with electronic access to CSU buildings via your CSU ID? Answered: 4,217 Skipped: 0 26 Access Control & Security Systems

27. Q13: How satisfied are you with your recent interaction with the CSU Lock Shop? Answered: 4,217 Skipped: 0 27 Access Control & Security Systems 91% overall satisfaction

28. Q13: How satisfied are you with your recent interaction with the CSU Lock Shop? Answered: 4,217 Skipped: 0 28 Access Control & Security Systems

29. 29

30. 30 Campus Safety

31. Q15: How satisfied are you with the overall performance of the CSU Police Department? Answered: 4,217 Skipped: 0 31 Campus Safety 92% overall satisfaction

32. Q15: How satisfied are you with the overall performance of the CSU Police Department? Answered: 4,217 Skipped: 0 32 Campus Safety

33. Q16: How satisfied are you with the overall competence of CSU police/security/dispatch personnel on campus? Answered: 4,217 Skipped: 0 33 Campus Safety 93% overall satisfaction

34. Q16: How satisfied are you with the overall competence of CSU police/security/dispatch personnel on campus? Answered: 4,217 Skipped: 0 34 Campus Safety

35. Q17: How satisfied are you with the attitude and behavior of CSU police/security/dispatch personnel? Answered: 4,217 Skipped: 0 35 Campus Safety 94% overall satisfaction

36. Q17: How satisfied are you with the attitude and behavior of CSU police/security/dispatch personnel? Answered: 4,217 Skipped: 0 36 Campus Safety

37. Q18: Do you feel safe on CSU campus? Answered: 4,217 Skipped: 0 37 Campus Safety 90% feel safe 90% feel safe

38. Q18: Do you feel safe on CSU campus? Answered: 4,217 Skipped: 0 38 Campus Safety

39. Q19: Do you feel safe in the area surrounding CSU campus (E. 30th Street to E. 13th Avenue and Prospect Avenue to Payne Avenue)? Answered: 4,217 Skipped: 0 39 Campus Safety 52% feel safe 52% feel safe

40. Q19: Do you feel safe in the area surrounding CSU campus (E. 30th Street to E. 13th Avenue and Prospect Avenue to Payne Avenue)? Answered: 4,217 Skipped: 0 40 Campus Safety

41. Q20: Do you have any recommendations and suggestions for improvements? Answered: 4,217 Skipped: 0 41 Campus Safety 24% recommended 24% recommended

42. Q20: Do you have any recommendations and suggestions for improvements? Answered: 4,217 Skipped: 0 42 Campus Safety

43. 43

44. 44 Grounds

45. Q21: How satisfied are you with the way the campus lots and sidewalks are maintained during inclement weather? Answered: 4,217 Skipped: 0 45 Grounds 84% overall satisfaction

46. Q21: How satisfied are you with the way the campus lots and sidewalks are maintained during inclement weather? Answered: 4,217 Skipped: 0 46 Grounds

47. Q22: How satisfied are you with the way our team maintains green spaces on campus? Answered: 4,217 Skipped: 0 47 Grounds 95% overall satisfaction

48. Q22: How satisfied are you with the way our team maintains green spaces on campus? Answered: 4,217 Skipped: 0 48 Grounds

49. Q23: How satisfied are you with the cleanliness of our campus grounds? Answered: 4,217 Skipped: 0 49 Grounds 94% overall satisfaction

50. Q23: How satisfied are you with the cleanliness of our campus grounds? Answered: 4,217 Skipped: 0 50 Grounds

51. 51

52. 52 Custodial Services

53. Q25: How satisfied are you with the cleanliness of the restroom areas? Answered: 4,217 Skipped: 0 53 Custodial Services 80% overall satisfaction

54. Q25: How satisfied are you with the cleanliness of the restroom areas? Answered: 4,217 Skipped: 0 54 Custodial Services

55. Q26: How satisfied are you with the availability of custodial supplies in restrooms? (paper towels, toilet paper, hand soap, etc.) Answered: 4,217 Skipped: 0 55 Custodial Services 84% overall satisfaction

56. Q26: How satisfied are you with the availability of custodial supplies in restrooms? (paper towels, toilet paper, hand soap, etc.) Answered: 4,217 Skipped: 0 56 Custodial Services

57. Q27: How satisfied are you with the cleanliness of hallways and stairwells? Answered: 4,217 Skipped: 0 57 Custodial Services 94% overall satisfaction

58. Q27: How satisfied are you with the cleanliness of hallways and stairwells? Answered: 4,217 Skipped: 0 58 Custodial Services

59. Q28: How satisfied are you with the timely responses to cleanliness concerns? Answered: 4,217 Skipped: 0 59 Custodial Services 91% overall satisfaction

60. Q28: How satisfied are you with the timely responses to cleanliness concerns? Answered: 4,217 Skipped: 0 60 Custodial Services

61. Q29: How satisfied are you with trash removal from your area? Answered: 4,217 Skipped: 0 61 Custodial Services 94% overall satisfaction

62. Q29: How satisfied are you with trash removal from your area? Answered: 4,217 Skipped: 0 62 Custodial Services

63. Q30: Please give an overall rating of custodial services (the cleaning of the restrooms, or the other rooms, events set-up, etc.). Answered: 4,217 Skipped: 0 63 Custodial Services 90% overall satisfaction

64. Q30: Please give an overall rating of custodial services (the cleaning of the restrooms, or the other rooms, events set-up, etc.). Answered: 4,217 Skipped: 0 64 Custodial Services

65. 65

66. 66 Movers & Recycling

67. Q32: If you have contacted Movers & Recycling, what were the services provided? (You may select more than one.) Answered: 4,217 Skipped: 0 67 Movers & Recycling

68. Q32: If you have contacted Movers & Recycling, what were the services provided? (You may select more than one.) Answered: 4,217 Skipped: 0 68 Movers & Recycling

69. Q33: Have you requested services from Movers & Recycling in the past 12 months? Answered: 4,217 Skipped: 0 69 Movers & Recycling 7% have requested services 7% have requested services

70. Q33: Have you requested services from Movers & Recycling in the past 12 months? Answered: 4,217 Skipped: 0 70 Movers & Recycling

71. Q34: How satisfied are you with the timeliness of the Moving & Recycling staff? Answered: 295 Skipped: 3,922 71 Movers & Recycling 88% overall satisfaction

72. Q34: How satisfied are you with the timeliness of the Moving & Recycling staff? Answered: 295 Skipped: 3,922 72 Movers & Recycling

73. Q35: How satisfied are you with the professionalism of the Moving & Recycling staff? Answered: 295 Skipped: 3,922 73 Movers & Recycling 96% overall satisfaction

74. Q35: How satisfied are you with the professionalism of the Moving & Recycling staff? Answered: 295 Skipped: 3,922 74 Movers & Recycling

75. Q36: How satisfied are you with the attentiveness and carefulness of the Moving & Recycling staff? Answered: 295 Skipped: 3,922 75 Movers & Recycling 96% overall satisfaction

76. Q36: How satisfied are you with the attentiveness and carefulness of the Moving & Recycling staff? Answered: 295 Skipped: 3,922 76 Movers & Recycling

77. 77

78. 78 Building Maintenance

79. Q38: If you have contacted Building Maintenance, what were the services provided? (You may select more than one.) Answered: 4,217 Skipped: 0 79 Building Maintenance

80. Q38: If you have contacted Building Maintenance, what were the services provided? (You may select more than one.) Answered: 4,217 Skipped: 0 80 Building Maintenance

81. Q39: Have you requested building maintenance services in the past 12 months? Answered: 4,217 Skipped: 0 81 Building Maintenance 16% have requested services

82. Q39: Have you requested building maintenance services in the past 12 months? Answered: 4,217 Skipped: 0 82 Building Maintenance

83. Q40: How satisfied were you with the timeliness of services? Answered: 672 Skipped: 3,545 83 Building Maintenance 84% overall satisfaction

84. Q40: How satisfied were you with the timeliness of services? Answered: 672 Skipped: 3,545 84 Building Maintenance

85. Q41: How satisfied are you with the professionalism and expertise of the staff? Answered: 672 Skipped: 3,545 85 Building Maintenance 92% overall satisfaction

86. Q41: How satisfied are you with the professionalism and expertise of the staff? Answered: 672 Skipped: 3,545 86 Building Maintenance

87. 87

88. 88 FAST Coordination Center

89. Q43: If you have contacted the FAST Coordination Center, how did you contact us? (You may select more than one.) Answered: 4,217 Skipped: 0 89 FAST Coordination Center

90. Q43: If you have contacted the FAST Coordination Center, how did you contact us? (You may select more than one.) Answered: 4,217 Skipped: 0 90 FAST Coordination Center

91. Q44: Have you had occasion to contact the FAST Coordination Center staff in the past 12 months? Answered: 4,217 Skipped: 0 91 FAST Coordination Center 10% have contacted

92. Q44: Have you had occasion to contact the FAST Coordination Center staff in the past 12 months? Answered: 4,217 Skipped: 0 92 FAST Coordination Center

93. Q45: How satisfied were you with the telephone or email interaction with Facilities administrative personnel; were they courteous and professional? Answered: 430 Skipped: 3,787 93 FAST Coordination Center 96% overall satisfaction

94. Q45: How satisfied were you with the telephone or email interaction with Facilities administrative personnel; were they courteous and professional? Answered: 430 Skipped: 3,787 94 FAST Coordination Center

95. Q46: How satisfied were you that your request for service was accepted promptly and routed to the appropriate Facilities department? Answered: 430 Skipped: 3,787 95 FAST Coordination Center 91% overall satisfaction

96. Q46: How satisfied were you that your request for service was accepted promptly and routed to the appropriate Facilities department? Answered: 430 Skipped: 3,787 96 FAST Coordination Center

97. Q47: How satisfied were you with the level of knowledge to inquires made for service requests? Answered: 430 Skipped: 3,787 97 FAST Coordination Center 92% overall satisfaction

98. Q47: How satisfied were you with the level of knowledge to inquires made for service requests? Answered: 430 Skipped: 3,787 98 FAST Coordination Center

99. 99

100. 100 Environmental Health and Safety

101. Q49: If you have contacted Environmental Health & Safety (EHS), what were the services provided? (You may select more than one.) Answered: 4,217 Skipped: 0 101 Environmental Health and Safety

102. Q49: If you have contacted Environmental Health & Safety (EHS), what were the services provided? (You may select more than one.) Answered: 4,217 Skipped: 0 102 Environmental Health and Safety

103. Q50: Have you interacted with Environmental Health and Safety (EHS) in the past 12 months? Answered: 4,217 Skipped: 0 103 Environmental Health and Safety 5% have interacted 5% have interacted

104. Q50: Have you interacted with Environmental Health and Safety (EHS) in the past 12 months? Answered: 4,217 Skipped: 0 104 Environmental Health and Safety

105. Q51: The EHS staff was courteous. Answered: 210 Skipped: 4,007 105 Environmental Health and Safety 95% overall satisfaction

106. Q51: The EHS staff was courteous. Answered: 210 Skipped: 4,007 106 Environmental Health and Safety

107. Q52: The EHS staff was helpful. Answered: 210 Skipped: 4,007 107 Environmental Health and Safety 93% overall satisfaction

108. Q52: The EHS staff was helpful. Answered: 210 Skipped: 4,007 108 Environmental Health and Safety

109. Q53: The EHS staff provided complete and accurate information. Answered: 210 Skipped: 4,007 109 Environmental Health and Safety 93% overall satisfaction

110. Q53: The EHS staff provided complete and accurate information. Answered: 210 Skipped: 4,007 110 Environmental Health and Safety

111. Q54: The EHS staff was timely in their response. Answered: 210 Skipped: 4,007 111 Environmental Health and Safety 92% overall satisfaction

112. Q54: The EHS staff was timely in their response. Answered: 210 Skipped: 4,007 112 Environmental Health and Safety

113. Q55: My overall EHS experience was positive. Answered: 210 Skipped: 4,007 113 Environmental Health and Safety 94% overall satisfaction

114. Q55: My overall EHS experience was positive. Answered: 210 Skipped: 4,007 114 Environmental Health and Safety

115. Q56: My overall expectations were met. Answered: 210 Skipped: 4,007 115 Environmental Health and Safety 93% overall satisfaction

116. Q56: My overall expectations were met. Answered: 210 Skipped: 4,007 116 Environmental Health and Safety

117. 117

118. 118 Mailing/Shipping/ Receiving

119. Q59: Have you used Mail/Shipping/Receiving services in the last 12 months? (Not student housing mail delivery) Answered: 4,217 Skipped: 0 119 Mailing/Shipping/Receiving 19% have used services

120. Q59: Have you used Mail/Shipping/Receiving services in the last 12 months? (Not student housing mail delivery) Answered: 4,217 Skipped: 0 120 Mailing/Shipping/Receiving

121. Q60: Are the Mailing/Shipping/Receiving personnel courteous when responding to inquiries? (Not for student housing mail delivery) Answered: 804 Skipped: 3,413 121 Mailing/Shipping/Receiving 90% positive response

122. Q60: Are the Mailing/Shipping/Receiving personnel courteous when responding to inquiries? (Not for student housing mail delivery) Answered: 804 Skipped: 3,413 122 Mailing/Shipping/Receiving

123. Q61: How satisfied are you with the accuracy of the mail distribution and delivery notices? (Not for student housing mail delivery) Answered: 804 Skipped: 3,413 123 Mailing/Shipping/Receiving 90% overall satisfaction

124. Q61: How satisfied are you with the accuracy of the mail distribution and delivery notices? (Not for student housing mail delivery) Answered: 804 Skipped: 3,413 124 Mailing/Shipping/Receiving

125. Q62: Please rate overall customer service of the Mail Room. (Not for student housing mail delivery) Answered: 804 Skipped: 3,413 125 Mailing/Shipping/Receiving 92% overall satisfaction

126. Q62: Please rate overall customer service of the Mail Room. (Not for student housing mail delivery) Answered: 804 Skipped: 3,413 126 Mailing/Shipping/Receiving

127. Q63: How satisfied are you with the Shipping/Receiving services? (Goods purchased by campus community received and delivered to the appropriate departments at CSU) Answered: 804 Skipped: 3,413 127 Mailing/Shipping/Receiving 92% overall satisfaction

128. Q63: How satisfied are you with the Shipping/Receiving services? (Goods purchased by campus community received and delivered to the appropriate departments at CSU) Answered: 804 Skipped: 3,413 128 Mailing/Shipping/Receiving

129. 129