1. University Information Technology Services Town Hall Meeting Office 365 Migration

2. University Information Technology Services 2 Overview Migration Plan Process Updates Technical Overview Support Logistics Early Migration Agenda

3. University Information Technology Services 3 Hosted services in the cloud - Office 365 OneDrive for personal storage Exchange 2013 Lync 2013 SharePoint 2013 Office Online Overview

4. University Information Technology Services 4 Why this date? Large item pre-check – Items moved into folder 365LargeItems All accounts will be pre-migrated Now until April 10th - early migration batches April 10th: 5 PM set all migration jobs to complete – Mailboxes do a final sync. – Active Directory modified to point mailbox to 365. – Migration complete for user. Point DNS entries to Office 365 Point exchange.uconn.edu to Office 365 Portal Migration Plan

5. University Information Technology Services 5 Managing Distribution groups from Outlook and OWA – End users can no longer add/remove members from distribution groups via Outlook or OWA – Help Center or OU admins can perform this from ADUC Cause: – Can only sync changes from AD to Office 365 Solution: – OU Admin can add/remove users from ADUC – Upon request, we will copy the group as an Office 365 group so that changes need not be synced to on prem AD. Process Updates

6. University Information Technology Services 6 Non-mail enabled group issue Shared mailbox Add members directly Add NetID (Permissions are not replicated) Add NetID (Permissions are not replicated) Full access group (Mail enabled) Non-mail enabled groups

7. University Information Technology Services 7 Members of non-mail enabled groups cannot replicate permissions to shared mailboxes or conference rooms Cause: – By design, we can only synchronize permissions for mail enabled objects Solution: – Add NetID directly to the mail enabled full access group – A common group (365 - Mail enable group) is created Add the non-mail enabled group as a subgroup Script runs to mail enable the members of 365 - Mail enable group Process Updates (cont'd)

8. University Information Technology Services 8 Mobile Devices iOS (iOS 7 and iOS 8) o Auto discover will function once migration has fully completed Android (4.0 or newer) o Samsung, Motorola, HTC devices tested o Some Android devices may require varied settings; autodiscover will not function due to how ActiveSync is implemented in Android Windows Phone (Version 8) o Autodiscover will function once migration has fully completed Configuration instructions can be found at: http://office365.uconn.edu/configuring-devices/ Technical Overview

9. University Information Technology Services 9 Apple Macintosh OS X 10.9 (Mavericks) & 10.10 (Yosemite) o Microsoft recommends the latest versions of OS X to ensure full feature support Microsoft Outlook 2011 - Known issues of accessing shared calendars is inconsistent; currently investigating with Microsoft o 2016- Documentation will be provided after Microsoft releases software Microsoft Windows Microsoft Office 2013 o Strongly recommended to ensure access to the full suite of Office 365 features and the smoothest mailbox migration Configuration instructions can be found at http://office365.uconn.edu/configuring-mail-clients/ Technical Overview

10. University Information Technology Services 10 Microsoft Lync Lync has moved to Office 365 o Customers can login with their @uconn.edu e-mail address and password o Lync is accessible via client or web o Lync will be rebranded as Skype for Businesses - client will have to updated Microsoft OneDrive Departments that have deployed the HuskyPC Image should re-enable Microsoft OneDrive on their computers Microsoft OneDrive restricts symbols in file and folder name(s) o Detailed information is available at office365.uconn.edu/faq Microsoft Office versus Office Online Office Online is a version of Microsoft’s Office applications for use within a web browser Office Online and Microsoft Office 2013 can be used to collaborate on documents Technical Overview

11. University Information Technology Services 11 Migration Day Troubleshooting Expectations If a customer is experiencing an issue connecting to their mail on Office 365, the first step in troubleshooting should be to access Outlook Web Access (OWA) via http://office365.uconn.eduhttp://office365.uconn.edu If a customer is unable to access mail in OWA, then the next steps should be to: Clear DNS / Flush DNS Perform a soft reset of mobile device Reconfigure network settings If a customer continues to have problems accessing mail in OWA, the issue should be escalated to UITS; otherwise it should be troubleshot and resolved as a device-related issue Technical Overview

12. University Information Technology Services 12 Support - Triage approach – Mobile device configuration – OWA access – Client problems - if supported by UITS Coverage – Weekend - UITS Help Center – Monday - UITS Help Center, Support Station Support Logistics

13. University Information Technology Services 13 Saturday, April 11 Support - On-site: Unified Communications, Help Center, User Services, Managed Workstation Help Center (486-4357) available 8:00am - 8:00pm Help Center hotline (486-8487) available for wide- spread issues Sunday, April 12 Help Center available 11:00am - 8:00pm Support Logistics - Weekend

14. University Information Technology Services 14 Six UITS support stations spread throughout campus: – Supporting all migrated users using triage approach – Zones of support – Coordination with Help Center – 1 FTE and 3 student workers Support Logistics - Mon, Apr 13th

15. University Information Technology Services

16. 16 Tuesday - Friday – UITS User Services addressing complex issues in order they come in; work through queue Important to note that even if we cannot fix an issue at a support station, a ticket will be made to get them into the queue for follow-up – Continued Help Center support – Address outstanding widespread issues Support Logistics- Followup

17. University Information Technology Services 17 Users can migrate before April 10th, if they would like to: – Users who have not migrated only see your availability as free/busy. Outside systems (e.g., Engineering, Business, etc.) can no longer view your availability. – Permissions are broken if shared mailboxes or conference rooms and user mailboxes are on different sides. Hence, we can migrate the resource along with the user account. – Lync requires mailbox credentials every day to access the mailbox – Authentication prompts for Outlook may occur multiple times a day; switch between email address and password and NetID and password – Mac client issues with shared mailboxes Early migration requests accepted with at least a week's notice Send an email to 365@uconn.edu for early migration365@uconn.edu Early migration

18. University Information Technology Services 18 Questions / Feedback Website: Office365.uconn.edu Email: 365@uconn.edu365@uconn.edu Thank you