1. CynergyOne 6080 Northbelt Dr. Norcross, GA 30071 Tel : 770-277-2760 Fax : 770-277-2765 November, 2011

2. Overview 2

3. Main Modules – Service Line Manager 3 Streamline work process by automated data capturing, status monitoring, and time stamping for each step Track current location and history of handsets and parts and reinforce accountability for them Easy and accurate input of triage, repair data, parts and repair level for billing and reports Service Line ManagerInventory ManagerQuality and Performance ManagerReport and Forecast ManagerBilling Manager/ Employee ManagerOnline Dashboard and Customer Service Portal

4. Inspection / RF Test Repair/ As sembly Q.C.ShippingReceiving 4 Service Line Manager Receive and load ASN thru EDI Verify and capture received handsets Generate receipt file and discrepancy reports Triage handsets, record Inspection result Download/ RF Test Result History Statistics and Trends of Symptoms Input repair codes and parts usage View available parts Verify accuracy of repair level Monitor output and quality Q.C. test result Q.C. report by team and individual Final verification and packing Print label and packing slip RMA closing Shipping trend and TAT Reports Tracking of Handset Flow and Repair History

5. 5 Service Line Manager-screen  Comprehensive view throughout work flow  Locate Handset by Serial# and check repair status  Handset ownership and work accountability  Strict and reliable specification of repair code/level  Control repair history and technician for each handsets  Automatic creation of receipt/shipment/ claim file  Real-time web dashboard for end users

6. Main Modules- Inventory Manager 6 Service Line Manager Various view of current handset inventory and parts inventory and drill down to the detailed information by individual/location Monitor turn-around-time by RMA and locate/alert the aged handsets Parts order, receiving, distribution, usage claim, and monthly reconciliation Monitor parts stock level and usage/cost analysis Inventory ManagerQuality and Performance ManagerReport and Forecast ManagerBilling Manager/ Employee ManagerOnline Dashboard and Customer Service Portal

7. 7 Inventory Manager - Handset Handset Transfer Transfer ownership of handset between job steps Bulk transfer request/accept Enable to locate handset in real time Handset Inventory M onitor Entire WIP inventory by model/ RMA/ Location Comprehensive view throughout work flow Search by criteria and drill down to individual handset info List or alert for the aged or past due handsets Handset Manageme nt Search repair history for individual handset Complete list of transfer history since receiving Repair code, parts list QC reject, special comments Update handset information with proper privilege

8. 8 Inventory Manager – Parts Order/ Receiving Order/Receive Parts Backorder management Reorder/Backorder/Return Internal parts distribution Track external/internal transaction history Parts Inventory Moni tor Monitor Current stock balance by location/owner Register Parts Information Daily parts transactions Manage Part Ownership Parts Audit/ Reconciliation Manage Recycled Parts Parts Usage/ Foreca st Part Usage Trend Analysis Usage Forecasting Report Recycled part usage percentage Report

9. 9 Parts Inventory Manager-screen  Parts Inventory Management  Parts Order/Receiving and Parts Distribution  Stock Inventory by department/technician  Analyze parts usage trend and forecast future parts needs  Parts Stock level/ Age Monitor  Parts Reconciliation  Parts Transaction History  Support Parts recycling

10. Quality and Performance Manager 10 Service Line ManagerInventory Manager Monitor work performance and quality by individual employee Verify repair data or test data for each step to detect issue in the earliest time Manage QC specification, S/W version or special criteria change to ensure proper implementation Manage QCF return Quality and Performance ManagerReport and Forecast ManagerBilling Manager/ Employee ManagerOnline Dashboard and Customer Service Portal

11. 11 Quality and Performance Manager-screen - Monitor line performance and quality - Output/QC reject trend by day/month for individual - Manage QCF return analysis history - Share standard operational procedure - Record specification or criteria change, special request

12. Report and Forecast Manager 12 Service Line ManagerInventory ManagerQuality and Performance Manager Dynamic reports and analysis on output/quality/inventory/cost Work schedule and Parts demand forecast based on real usage data Online dashboard for external customers to access real-time data Report and Forecast ManagerBilling Manager/ Employee ManagerOnline Dashboard and Customer Service Portal

13. 13 Report and Forecast Manager  Various Report in dynamic charts  Receiving/Shipping Trend Reports (Daily/weekly/monthly)  Turn-Around-Time analysis  Performance analysis by team/technician  Quality Analysis by team/technician  Parts demand forecast based on usage  Shipping Schedule based on forecast  Labor and Parts cost analysis and trend

14. 14 Repair Analysis  Report correlation between symptoms and repairs  Trend view by top symptoms  Track down to detail handsets for each symptoms

15. Main Modules- Billing Manager/ Employee Manager 15 Service Line ManagerInventory ManagerQuality and Performance ManagerReport and Forecast Manager Automated billing on labor and parts Invoice and payments, consignment parts offset and credit line Employee profile, evaluation, and work log management Billing Manager/ Employee ManagerOnline Dashboard and Customer Service Portal

16. 16 Billing Manager-screen  Automated billing base on repair data  Invoice for labor and parts  Manage invoice and payment  Generate PDF or Excel Invoice/Statement  Parts consignment offset/ credit line

17. 17 Employee Manager-screen  Access ID for individual employee  Access control by department and position  Handset/Parts inventory for individual  Work logs and performance management  Repair quality/ TAT management by individual

18. Main Modules- Billing Manager/ Employee Manager 18 Service Line ManagerInventory ManagerQuality and Performance ManagerReport and Forecast ManagerBilling Manager/ Employee Manager Online Dashboard provide real-time access to repair, inventory, and report Customer can easily access data in 24*7 in convenient time Customer Service Portal is available for end user or call center agent to manage warranty repair service Customer can validate serial#, create RMA, print shipping label, check repair stat us and repair cost, and etc though Customer Service Portal Online Dashboard and Customer Service Portal

19. 19 Online Dashboard  Web Interface through which customer can check repair status  Real-time consolidated dashboard for Inventory, shipping trends  Search by RMA, ESN or Serial Number  Apply ‘Rush’ tag to the handset for urgent repair  Trend report in dynamic chart  Downloadable reports and inventory in PDF or Excel

20. 20 Customer Service Portal  Web site for agent or customer to self process warranty repair service  Validate warranty status of a device by entering serial#  Create RMA, print shipping label, check estimated repair cost  Check repair status and history

21. Main Modules - Summary 21 Manage comprehensive work flow from receiving to shipping Automated data verification and report Track current location and history for handsets Service Line Manager Handset Inventory Parts Inventory Inventory Manager Service Line Performance and Quality Monitor Output and QC Reject Trend by day/month for Individuals Manage updated standards, criteria, specification Quality and Performance Manager Dynamic and real-time report on Output/Quality/Inventory/Cost Work schedule and Parts demand forecast based on real usage data Online Dashboard for external customers to access flexible data Report and Forecast Manager Automated billing on labor and parts Invoice and payments, Consignment parts offset and credit line Employee profile, evaluation, and work log management Billing Manager/ Employee Manager

22. 22 Thank You! [ Georgia Facility ] 6080 Northbelt Dr. Norcross, GA 30071,USA Phone (770) 277-2760 Fax (770) 277-2765 service@cynergyhitech.com [ Texas Facility ] 7333 Jack Newell Blvd. Fort worth, TX 76118, USA Phone (817) 591-4600 Fax (817) 616-1838 service@cynergyhitech.com