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Nonverbal Communication Chapter 5 Person to Person Chapter 5 Person to Person.

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Presentation on theme: "Nonverbal Communication Chapter 5 Person to Person Chapter 5 Person to Person."— Presentation transcript:

1 Nonverbal Communication Chapter 5 Person to Person Chapter 5 Person to Person

2 Can you really communicate without using words?

3 Can you ever not communicate?

4 What is nonverbal communication?

5 Nonverbal communication involves sending and receiving messages without the use of words.

6 You can never not communicate!

7 What is intentional nonverbal communication?

8  It is communication that you intend, or mean, to send.  You make deliberate choices to communicate with your receivers.  It is communication that you intend, or mean, to send.  You make deliberate choices to communicate with your receivers.

9 What is intentional nonverbal communication?  It is communication that you intend, or mean, to send.  You make deliberate choices to communicate with your receivers.  Wearing a team jersey  Wearing a concert T-shirt  Giving someone “the cold shoulder”  It is communication that you intend, or mean, to send.  You make deliberate choices to communicate with your receivers.  Wearing a team jersey  Wearing a concert T-shirt  Giving someone “the cold shoulder”

10 What is accidental nonverbal communication?

11  It is communication that you unintentionally send.  You may even be unaware of your accidental nonverbal communication.  It is communication that you unintentionally send.  You may even be unaware of your accidental nonverbal communication.

12 What is accidental nonverbal communication?  It is communication that you unintentionally send.  You may even be unaware of your accidental nonverbal communication.  Clothing you just “grabbed”  A yawn that “sneaks out”  A sloppy appearance  It is communication that you unintentionally send.  You may even be unaware of your accidental nonverbal communication.  Clothing you just “grabbed”  A yawn that “sneaks out”  A sloppy appearance

13 Ninety-three percent of the communication of feelings comes from nonverbal messages.

14 What types of nonverbal communication do we use ?

15 Nonverbal communication  Appearance

16 Nonverbal communication  Appearance  The way a person appears or the display of the human body and its apparel is sometimes referred to object language.  Appearance  The way a person appears or the display of the human body and its apparel is sometimes referred to object language.

17 Nonverbal communication  Appearance  The way a person appears or the display of the human body and its apparel is sometimes referred to object language.  Object language may indicate occupation, culture, status or group membership.  Appearance  The way a person appears or the display of the human body and its apparel is sometimes referred to object language.  Object language may indicate occupation, culture, status or group membership.

18 Nonverbal communication Object language may indicate occupation, culture, status or group membership.  Clothing  Hair styles  Accessories Object language may indicate occupation, culture, status or group membership.  Clothing  Hair styles  Accessories

19 Nonverbal communication  Gestures

20 Nonverbal communication  Gestures  Obvious, intentional physical movements  Gestures  Obvious, intentional physical movements

21 Nonverbal communication  Gestures  Obvious, intentional physical movements  Used to express emotions, to describe something, to indicate where things are  Gestures  Obvious, intentional physical movements  Used to express emotions, to describe something, to indicate where things are

22 Nonverbal communication  Gestures  Handshakes  The palm of the had forward with the index and middle finger outstretched in a “V”  Drawing a finger across one’s throat  Gestures  Handshakes  The palm of the had forward with the index and middle finger outstretched in a “V”  Drawing a finger across one’s throat

23 Nonverbal communication  Posture

24 Nonverbal communication  Posture  Body movement and positioning  Posture  Body movement and positioning

25 Nonverbal communication  Posture  Body movement and positioning  May give helpful clues to how a person is really feeling  May contradict the verbal message  Posture  Body movement and positioning  May give helpful clues to how a person is really feeling  May contradict the verbal message

26 Nonverbal communication  Posture  Leaning against a storefront  Standing with hands on hips  Slumping in a seat with head in hands  Posture  Leaning against a storefront  Standing with hands on hips  Slumping in a seat with head in hands

27 Nonverbal communication  Eye contact and facial expression

28 Nonverbal communication  Eye contact  When the eyes of two people meet  Eye contact  When the eyes of two people meet

29 Nonverbal communication  Eye contact  When the eyes of two people meet  The way people use eye contact may be different in different cultures.  Most people use terms related to the eyes in talking about communication (beady eyes, cold stares, shifty eyes)  Eye contact  When the eyes of two people meet  The way people use eye contact may be different in different cultures.  Most people use terms related to the eyes in talking about communication (beady eyes, cold stares, shifty eyes)

30 Nonverbal communication  Facial expressions

31 Nonverbal communication  Facial expressions  These movements may be planned, or they may occur without thought.  Facial expressions are the nonverbal cues that people are able to control the best.  Certain facial expressions can be recognized in almost all cultures.  Facial expressions  These movements may be planned, or they may occur without thought.  Facial expressions are the nonverbal cues that people are able to control the best.  Certain facial expressions can be recognized in almost all cultures.

32 Nonverbal communication  Vocal cues

33 Nonverbal communication  Vocal cues  Changes in voice can reveal a great deal about a person.  Vocal cues  Changes in voice can reveal a great deal about a person.

34 Nonverbal communication  Vocal cues  Changes in voice can reveal a great deal about a person.  Pitch - the highness or lowness of a voice  Vocal cues  Changes in voice can reveal a great deal about a person.  Pitch - the highness or lowness of a voice

35 Nonverbal communication  Vocal cues  Changes in voice can reveal a great deal about a person.  Rate - how fast or slowly a person talks.  Vocal cues  Changes in voice can reveal a great deal about a person.  Rate - how fast or slowly a person talks.

36 Nonverbal communication  Vocal cues  Changes in voice can reveal a great deal about a person.  Volume - the loudness or softness of a voice.  Vocal cues  Changes in voice can reveal a great deal about a person.  Volume - the loudness or softness of a voice.

37 Nonverbal communication  Vocal cues  Changes in voice can reveal a great deal about a person.  Quality - the sound of voice  Nasal, raspy or whiny tones that may communicate an unfair image  Vocal cues  Changes in voice can reveal a great deal about a person.  Quality - the sound of voice  Nasal, raspy or whiny tones that may communicate an unfair image

38 Nonverbal communication  Silence

39 Nonverbal communication  Silence  When does silence make you uncomfortable?  Silence  When does silence make you uncomfortable?

40 Nonverbal communication  Silence  When does silence make you uncomfortable?  What are some of the things silence can say?  Silence  When does silence make you uncomfortable?  What are some of the things silence can say?

41 Nonverbal communication  Silence  A psychologist defined “psychologically good friends” as people who can remain together in silence for up to 20 minutes and not feel compelled to talk.  Silence  A psychologist defined “psychologically good friends” as people who can remain together in silence for up to 20 minutes and not feel compelled to talk.

42 Nonverbal communication  Spatial relations  Refers to the way space between people affects their communication.  Spatial relations  Refers to the way space between people affects their communication.

43 Nonverbal communication  Spatial relations  Refers to the way space between people affects their communication.  Americans typically carry around a two-foot bubble of privacy.  Spatial relations  Refers to the way space between people affects their communication.  Americans typically carry around a two-foot bubble of privacy.

44 Nonverbal communication  Spatial relations  Refers to the way space between people affects their communication.  Americans typically carry around a two-foot bubble of privacy.  The comfortable distance between people may vary across cultures.  Spatial relations  Refers to the way space between people affects their communication.  Americans typically carry around a two-foot bubble of privacy.  The comfortable distance between people may vary across cultures.

45 Nonverbal communication  Time

46 Nonverbal communication  Time  The use of time will vary with culture.  Time  The use of time will vary with culture.

47 Nonverbal communication  Time  The use of time will vary with culture.  In the U.S., there is an emphasis on watching the clock and doing things on time.  In many other cultures, people do not feel the same pressure to be on time; what is important will be accomplished eventually.  Time  The use of time will vary with culture.  In the U.S., there is an emphasis on watching the clock and doing things on time.  In many other cultures, people do not feel the same pressure to be on time; what is important will be accomplished eventually.

48 What are nonverbal strategies?

49  A nonverbal strategy involves sending a message without words.

50 What are nonverbal strategies?  The method you use is chosen to have a specific effect on another person.

51 What are nonverbal strategies?  They may involve tactics similar to verbal strategies and are also related to your need for social contact and your desire to support self-concepts.

52 Nonverbal strategies are similar to verbal strategies.

53 Nonverbal Strategies  To exclude

54 Nonverbal strategies  To exclude  To include  To exclude  To include

55 Nonverbal strategies  To exclude  To include  To put down  To exclude  To include  To put down

56 Nonverbal strategies  To exclude  To include  To put down  To build up  To exclude  To include  To put down  To build up

57 Nonverbal strategies  To exclude  To include  To put down  To build up  To reveal  To exclude  To include  To put down  To build up  To reveal

58 Nonverbal strategies  To exclude  To include  To put down  To build up  To reveal  To conceal  To exclude  To include  To put down  To build up  To reveal  To conceal

59 What are two functions of nonverbal messages?

60 Functions of nonverbal messages  May repeat or support verbal messages

61 Functions of nonverbal messages  May repeat or support verbal messages  May contradict verbal messages  May repeat or support verbal messages  May contradict verbal messages

62 Functions of nonverbal messages  May repeat or support verbal messages  May contradict verbal messages  May replace verbal messages  May repeat or support verbal messages  May contradict verbal messages  May replace verbal messages

63 Functions of nonverbal messages  May repeat or support verbal messages  May contradict verbal messages  May replace verbal messages  Can regulate verbal messages  May repeat or support verbal messages  May contradict verbal messages  May replace verbal messages  Can regulate verbal messages

64 Functions of nonverbal messages  May repeat or support verbal messages  May contradict verbal messages  May replace verbal messages  Can regulate verbal messages  May change the flow of verbal messages  May repeat or support verbal messages  May contradict verbal messages  May replace verbal messages  Can regulate verbal messages  May change the flow of verbal messages


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