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Nonverbal Communication Chapter 5 Person to Person Chapter 5 Person to Person
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Can you really communicate without using words?
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Can you ever not communicate?
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What is nonverbal communication?
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Nonverbal communication involves sending and receiving messages without the use of words.
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You can never not communicate!
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What is intentional nonverbal communication?
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It is communication that you intend, or mean, to send. You make deliberate choices to communicate with your receivers. It is communication that you intend, or mean, to send. You make deliberate choices to communicate with your receivers.
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What is intentional nonverbal communication? It is communication that you intend, or mean, to send. You make deliberate choices to communicate with your receivers. Wearing a team jersey Wearing a concert T-shirt Giving someone “the cold shoulder” It is communication that you intend, or mean, to send. You make deliberate choices to communicate with your receivers. Wearing a team jersey Wearing a concert T-shirt Giving someone “the cold shoulder”
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What is accidental nonverbal communication?
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It is communication that you unintentionally send. You may even be unaware of your accidental nonverbal communication. It is communication that you unintentionally send. You may even be unaware of your accidental nonverbal communication.
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What is accidental nonverbal communication? It is communication that you unintentionally send. You may even be unaware of your accidental nonverbal communication. Clothing you just “grabbed” A yawn that “sneaks out” A sloppy appearance It is communication that you unintentionally send. You may even be unaware of your accidental nonverbal communication. Clothing you just “grabbed” A yawn that “sneaks out” A sloppy appearance
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Ninety-three percent of the communication of feelings comes from nonverbal messages.
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What types of nonverbal communication do we use ?
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Nonverbal communication Appearance
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Nonverbal communication Appearance The way a person appears or the display of the human body and its apparel is sometimes referred to object language. Appearance The way a person appears or the display of the human body and its apparel is sometimes referred to object language.
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Nonverbal communication Appearance The way a person appears or the display of the human body and its apparel is sometimes referred to object language. Object language may indicate occupation, culture, status or group membership. Appearance The way a person appears or the display of the human body and its apparel is sometimes referred to object language. Object language may indicate occupation, culture, status or group membership.
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Nonverbal communication Object language may indicate occupation, culture, status or group membership. Clothing Hair styles Accessories Object language may indicate occupation, culture, status or group membership. Clothing Hair styles Accessories
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Nonverbal communication Gestures
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Nonverbal communication Gestures Obvious, intentional physical movements Gestures Obvious, intentional physical movements
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Nonverbal communication Gestures Obvious, intentional physical movements Used to express emotions, to describe something, to indicate where things are Gestures Obvious, intentional physical movements Used to express emotions, to describe something, to indicate where things are
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Nonverbal communication Gestures Handshakes The palm of the had forward with the index and middle finger outstretched in a “V” Drawing a finger across one’s throat Gestures Handshakes The palm of the had forward with the index and middle finger outstretched in a “V” Drawing a finger across one’s throat
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Nonverbal communication Posture
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Nonverbal communication Posture Body movement and positioning Posture Body movement and positioning
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Nonverbal communication Posture Body movement and positioning May give helpful clues to how a person is really feeling May contradict the verbal message Posture Body movement and positioning May give helpful clues to how a person is really feeling May contradict the verbal message
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Nonverbal communication Posture Leaning against a storefront Standing with hands on hips Slumping in a seat with head in hands Posture Leaning against a storefront Standing with hands on hips Slumping in a seat with head in hands
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Nonverbal communication Eye contact and facial expression
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Nonverbal communication Eye contact When the eyes of two people meet Eye contact When the eyes of two people meet
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Nonverbal communication Eye contact When the eyes of two people meet The way people use eye contact may be different in different cultures. Most people use terms related to the eyes in talking about communication (beady eyes, cold stares, shifty eyes) Eye contact When the eyes of two people meet The way people use eye contact may be different in different cultures. Most people use terms related to the eyes in talking about communication (beady eyes, cold stares, shifty eyes)
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Nonverbal communication Facial expressions
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Nonverbal communication Facial expressions These movements may be planned, or they may occur without thought. Facial expressions are the nonverbal cues that people are able to control the best. Certain facial expressions can be recognized in almost all cultures. Facial expressions These movements may be planned, or they may occur without thought. Facial expressions are the nonverbal cues that people are able to control the best. Certain facial expressions can be recognized in almost all cultures.
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Nonverbal communication Vocal cues
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Nonverbal communication Vocal cues Changes in voice can reveal a great deal about a person. Vocal cues Changes in voice can reveal a great deal about a person.
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Nonverbal communication Vocal cues Changes in voice can reveal a great deal about a person. Pitch - the highness or lowness of a voice Vocal cues Changes in voice can reveal a great deal about a person. Pitch - the highness or lowness of a voice
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Nonverbal communication Vocal cues Changes in voice can reveal a great deal about a person. Rate - how fast or slowly a person talks. Vocal cues Changes in voice can reveal a great deal about a person. Rate - how fast or slowly a person talks.
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Nonverbal communication Vocal cues Changes in voice can reveal a great deal about a person. Volume - the loudness or softness of a voice. Vocal cues Changes in voice can reveal a great deal about a person. Volume - the loudness or softness of a voice.
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Nonverbal communication Vocal cues Changes in voice can reveal a great deal about a person. Quality - the sound of voice Nasal, raspy or whiny tones that may communicate an unfair image Vocal cues Changes in voice can reveal a great deal about a person. Quality - the sound of voice Nasal, raspy or whiny tones that may communicate an unfair image
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Nonverbal communication Silence
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Nonverbal communication Silence When does silence make you uncomfortable? Silence When does silence make you uncomfortable?
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Nonverbal communication Silence When does silence make you uncomfortable? What are some of the things silence can say? Silence When does silence make you uncomfortable? What are some of the things silence can say?
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Nonverbal communication Silence A psychologist defined “psychologically good friends” as people who can remain together in silence for up to 20 minutes and not feel compelled to talk. Silence A psychologist defined “psychologically good friends” as people who can remain together in silence for up to 20 minutes and not feel compelled to talk.
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Nonverbal communication Spatial relations Refers to the way space between people affects their communication. Spatial relations Refers to the way space between people affects their communication.
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Nonverbal communication Spatial relations Refers to the way space between people affects their communication. Americans typically carry around a two-foot bubble of privacy. Spatial relations Refers to the way space between people affects their communication. Americans typically carry around a two-foot bubble of privacy.
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Nonverbal communication Spatial relations Refers to the way space between people affects their communication. Americans typically carry around a two-foot bubble of privacy. The comfortable distance between people may vary across cultures. Spatial relations Refers to the way space between people affects their communication. Americans typically carry around a two-foot bubble of privacy. The comfortable distance between people may vary across cultures.
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Nonverbal communication Time
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Nonverbal communication Time The use of time will vary with culture. Time The use of time will vary with culture.
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Nonverbal communication Time The use of time will vary with culture. In the U.S., there is an emphasis on watching the clock and doing things on time. In many other cultures, people do not feel the same pressure to be on time; what is important will be accomplished eventually. Time The use of time will vary with culture. In the U.S., there is an emphasis on watching the clock and doing things on time. In many other cultures, people do not feel the same pressure to be on time; what is important will be accomplished eventually.
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What are nonverbal strategies?
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A nonverbal strategy involves sending a message without words.
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What are nonverbal strategies? The method you use is chosen to have a specific effect on another person.
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What are nonverbal strategies? They may involve tactics similar to verbal strategies and are also related to your need for social contact and your desire to support self-concepts.
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Nonverbal strategies are similar to verbal strategies.
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Nonverbal Strategies To exclude
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Nonverbal strategies To exclude To include To exclude To include
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Nonverbal strategies To exclude To include To put down To exclude To include To put down
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Nonverbal strategies To exclude To include To put down To build up To exclude To include To put down To build up
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Nonverbal strategies To exclude To include To put down To build up To reveal To exclude To include To put down To build up To reveal
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Nonverbal strategies To exclude To include To put down To build up To reveal To conceal To exclude To include To put down To build up To reveal To conceal
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What are two functions of nonverbal messages?
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Functions of nonverbal messages May repeat or support verbal messages
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Functions of nonverbal messages May repeat or support verbal messages May contradict verbal messages May repeat or support verbal messages May contradict verbal messages
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Functions of nonverbal messages May repeat or support verbal messages May contradict verbal messages May replace verbal messages May repeat or support verbal messages May contradict verbal messages May replace verbal messages
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Functions of nonverbal messages May repeat or support verbal messages May contradict verbal messages May replace verbal messages Can regulate verbal messages May repeat or support verbal messages May contradict verbal messages May replace verbal messages Can regulate verbal messages
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Functions of nonverbal messages May repeat or support verbal messages May contradict verbal messages May replace verbal messages Can regulate verbal messages May change the flow of verbal messages May repeat or support verbal messages May contradict verbal messages May replace verbal messages Can regulate verbal messages May change the flow of verbal messages
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