1. G. Brigati, CEO New Voice International Ltd.
Alcatel-Lucent healthcare days in Paris (june 2012)
Use of the solution MobiCall in the healthcare area: features and examples
G. Brigati, CEO New Voice International Ltd.

2. About us
New Voice issues and acts as consultant for the MobiCall solution, a middleware platform for mobilization and unified communication.
For 20 years, New Voice has been an important and faithful partner of Alcatel-Lucent and since 1999 an AAPP partner.
With more than 500 new systems implemented worldwide each year, MobiCall is a high reliable, professional Swiss quality product!
New Voice worldwide
USA (California, Florida)
France (Paris/Ville d’Avray)
Switzerland (Lachen, Zurich, Nyon)
Germany (Frankfurt/Mainz)
Austria (Vienna/Linz)
UAE - United Arab Emirates (Dubai)
Asia (Hong Kong, Shanghai)
Australia (Brisbane)

3. MobiCall: modular, flexible, standard
Zurich University
Hospital, since 1998
Reuse of existing infrastructure: OXE Maximum advantage of Alcatel-Features
Quellenhof Bad Ragaz
Hotel Dolder Grand Zurich
Palace Hotel St. Moritz
Best adaptation and integration into existing work flow managements and concepts
Business Process Automation
Lyon University Hospital
24’000 voice lines
125 Interfaces !
10 Mobicall
High acceptance by the operators and staff
Intelligent, convenient and convivial management of human and material resources
Hôtel Crillon Paris
5 five star hotels
2 MobiCall
1 OXE
Supervision of guest services Automation of recurring events and processes in the course of professional activities
VLHG USA
Rauland+OXE+Wifi
+GSM+MobiCall
One Solution for all mobilization scenarios for all:
the Hospital, the Hotel and the Administration
Conference, Alarming, Voice recording, Task Management
Shangri-La
Four Seasons
Hyatt, Hilton worldwide
Being prepared to simple and worst case scenarios
More efficient response to crisis and emergency situations
High reliable, full redundant, cost effective, Swiss quality.

4. MobiCall integrates unique features of OXE terminals
MobiCall connected via T0/T2 allows the following features:
Dynamic display message while the phone is ringing and on answer characters on DECT 300 / 400, on WiFi 8118 / 8128…
Send UUI messages to DECT 300/400 and WiFi 8118 / (mini-messages with up to 120 characters)
Announcement over loudspeaker (broadcast)
Distinction of ring-tone sequences
Multi-line DECT 400 (never busy line), optional call intrusion, ANS-interface
over supplementary CSTA licenses
Interphone function: automatic hands-free answering
eDR-Link recording, XML, HTTP
…and much more!

5. MobiCall – OXE: enable unique selling points!
OmniVista
HP-Openview
Emergency Button
Night - door bell
Database
Login/Logout
Evacuation: Hotel & Administration
Floor by floor, in guest-language
Heart alarm
Birth alarm
Mobilization= Notification+ Confirmation & Escalation
LS, Pager, SMS, MMS, 3G
Relay, Sirenes, XML, Web
TMS ( Tasks )
Voice Recording
Elevators
Stairs
MobiCall
Supervisor
DECT 400/500 and
Wi-Fi 8118 / 8128
with
- dynamic Display 1
- dynamic Display 2
- dynamic or fix voice
- confirmation/reject
- voice conference
- callback to room
- additional SMS-Text
- callback on MMS for
task completed
- broadcast
- data, pictures, video
- phone book
Portercall / IVR
Voice/Fax-Mail
Fire Alarm
Rapid-Response
and Nurse Call
geo-localization
OXE
BMS Heating
Aircondition
MobiCall
Master
VIP-Calls
Wakeup escalation
Intrusion
Room status
Mini-Bar
IT, Video-Cam
SNMP Ping
Emergency calls launched from any dect/wifi/gsm/3G also in case of agressions (DSK)
Analog sensors
Temperature
Blood fridge
Work plan
PMS
Opera
Tech-alarms
All interfaces for fixed prices: printer , V.24, TCP/UDP/IP, E-444, modbus , HL7, csta, BACnet, KNX, OPC, , ESPA-X, ftp, pc

6. Nurse Call Workflow Extension
Nurse call  MobiCall  voice call to the Nurse  display 1: Room Call she answers  display 2: R512 Angelina J.
( of course the room number can be shown with the call, but sometimes there are good reasons to get an acknowledge from the nurse first, before showing the room ). Also possible is to open up the loud speaker for hand free room call information.
Convenient function for the nurse: Call-back to the room initiated with key ‘5’
Patient phone is ringing  MobiCall setups up a two party voice conference with the nurse concept 1: the phone is ringing until the patient or the (elder) habitant answers concept 2: the phone opens up the loud speaker, the patient can hear the nurse but has to pick up the phone to talk to the nurse concept 3: the phone answers the call automatically ( only this function needs a CSTA link ) to open the loud speaker and the microphone.
On answer the nurse asks: Good morning Angelina, what can I do for you? The patient answers: I’d like to have some tea, double cream, no sugar The nurse: Ok, I’ll prepare everything for you  ( she saves one way thanks to MobiCall ).

7. MobiCall turns DECT/Wifi into a part of the Security
Contacts Relays Analog Sensors
OmniVista
Supervisor
IT-Network
Interfaces Fire, BMS, Nurse Call…
Voice- Recording
DR-Link
Splitters
RS232/IP
third party
applications
Data base
Video cameras
snmp
Libraries protocols
Mobi-XML
adapted
tcp/ip XML
Modbus and other IP
BT-trading Etrali, IPC
2-party conference
Analog, UA
high impedance
recording
Centralized Solution
Full redundant
hot stand-by
high reliable
Loud
speaker
Libraries protocols fix-price
Interfaces Fire, BMS, Nurse Call
Fax
Pager
Gateway SIM / Internet
dect, wifi, phones, XML, 3G popup, tcp/ip
MobiCall enables sales, pre-sales and field engineers to answer any question regarding Security issues protecting persons and goods within every Company and Organization !

8. Fire Alarm Workflow Speed-up
Processes, which can be handled automatically, should be treated 24 hours a day
The fire alarm system tells  MobiCall via a V.24/RS232 link: Fire Room MobiCall  calls all fire fighters and tells  display 1: fire room answer  display 2: F1818 use stairs
voice message: << Please do coordinate with other fire fighters in the conference >>
MobiCall puts all fire fighters into a voice conference ( up to 120 persons, depending the number of voice channels and the number of persons answering the call ) fire fighter 1: ” I’m in the lobby “ fire fighter 2: ” I’m on the 19th floor and go down to 18th “ fire fighter 3: ” I’ll go to the fire alarm panel “
If there is fire, the fire fighter 3 calls the external fire brigade by pressing the push button, if not, he resets the alarm on the fire alarm panel.
This concept prevents lots of persons from running up the stairways to see, whether there is fire or not. None of the guests will know anything about this pre-fire alarm. Especially in a hospital, where evacuation is not possible, MobiCall helps speed up to clear the fire.

9. MobiCall in the Alcatel Lucent OXE/OXO environment
400 DECT+ and 500 DECT: alone worker
SNMP traps
Alarms over
Master/ Supervisor
Incoming events
Dynamic recording over DR Link
Text ringtone/answered
Mini-messages
Voice messages – TTS
Acivate loudspeakers
+ Image Formatted text
+ MobiCall web
Monitoring resources
Vertical services

10. Evacuation by Phone, Room by Room
When ever the external fire brigade decides to evacuate guests, MobiCall allows to evacuate the hotel floor by floor, room by room in the language of the guest.
The Duty Manager starts a secure voice call (verified by CLI, DDI and password) to MobiCall to start the evacuation process. Option: launch via a graphic web interface.
First, MobiCall calls the evacuation helpers to go to the floor to guide the guests.
Then, MobiCall calls each occupied room in the language of the guest (the Property Management System (PMS), such as Opera / Fidelio tells MobiCall this information).
voice message to room 1801: Veuillez quitter votre chambre suite à une alarme feu voice message to room 1818: Please leave the room due to a fire alarm. voice message to room 1819: Feueralarm : Bitte verlassen Sie den Raum.
In a first sequence all phones ring (first in the occupied rooms, then in the not occupied rooms). The statistic is printed out in the lobby for the external fire brigade. In a second wave, MobiCall calls all rooms by automatically opening the loud speakers.
By reuse of the telephone infrastructure, the customer increase the return of investment.

11. New Voice MobiCall Information - Server
Event notification
Incoming events
MobiCall Mobilization =
notification + confirmation + escalation
Analog/digital set
Dry contact
i.e. Wago
IP and XML set
Serial/IP interface
MASTER
SUPERVISOR
Voice
Text
Image
Sound
Relay
Protocol
DECT GAP
DECT GAP+
OXE
OXO
Voice call
WiFi terminal
LWP call
GSM
PDA Phone
GSM
PDA phone
Video
Emergency call recording
Conference
Fax
DECT localisation
WiFi localisation
Personal monitoring
SNMP trap
PING
Web interface
Administrator accounts
SMNP Trap Pop-up on PC
Call centre
Hotline, IVR
Keyboard USB activation
Text to speech
Loudspeaker
Relay output
i.e. WAGO
Complementary application modules

12. Rapid Response Workflow
A staff member tells the rapid response system: Mirror broken in room The RRS tells  MobiCall  calls the expert display 1: tech. call he answers  display 2: R1881 Mirror…
(of course the type of work can be shown with the call, but sometimes there are reasons to get an acknowledge from the staff first, before telling the work to do, especially when the work takes four hours and starts at Friday 5 pm ).
Voice message: please confirm with key ‘3’ and find details in the mini-message
The staff confirms with key ‘3’ and gets the job details by mini-message. If he rejects with key ‘4’, then MobiCall calls the next person ( also parallel calls are possible, like fire alarm ).
Once the job has been done, the staff turns back to the mini-message and starts a call back ( to the CLI-number stored with the mini-message ).
MobiCall answers: Please confirm, that the job has been done with key ‘3’ MobiCall passes this information to the Rapid Response system.
TTS allows MobiCall to speak the job-details during the first call. All languages supported.

13. MobiCall - DECT400/500 Emergency Call Solution
Mobile
500
PTI-DECT
400
DECT
Imagine, a room cleaner or any person from the SPA has to go to a Hotel Room and gets agressed. She presses the emergency button on the DECT 400/500. Immediately, MobiCall will call the phone in the room, open up the load speaker and broadcast a clear message to the guest and the staff member. The security guards are mobilized and sent to the room. This gives clear situations and prevents situations such as happened to DSK.

14. MobiCall: configurable Web-Interface / visualizer popup
Alarm 1
Levée de doute
Rappel de la personne, vidéo surveillance, … 2
Mobilisation
Mobilisation des équipes d’intervention les plus proches, en donnant toutes les informations sur l’alarme 3
Suivi de l’intervention
Contrôle de la prise en compte de l’incident et gestion des escalades sur débordement
Confirmation de prise en compte / débordement 4
Clôture de l’incident
Clôture pour traçabilité
Rappel de confirmation
End

15. MobiCall XML Application Generator for iP-Touch

16. MobiCall XML-integration with free configurable Flows XML Integration

17. MobiCall integration of the My-IC-Phone
Processing generic security applications over MobiCall web
i.e.
Evacuation pop-up
with floor plan
Processing specific flows for vertical markets
By the mean of a web-editor on MobiCall
Door-Camera with voice call application
Monitoring system resources

18. MobiCall Application for health care and elder people
MobiCall offers standard functions, such as Nurse Call, Service Call, Short dial Buttons…
…for houses for elder people and for persons in a managed care center with a My-Ic-Phone at home!

19. MobiCall evacuation plan and Sanity Check Application
MobiCall offers a wide range of flexible and customisable applications based on the simple to setup, configure and use MobiCall web visualizer / web application editor.

20. MobiCall Door-Cam Solution with My-IC-Phone
The guest or the
Security guard
Can talk to the
person at the door
If the person is
Unknown, the
call can be forwarded to another phone.
Once the button
pressed, the three
My-Ic-Phones will ring and show the
video camera with the Call:
Camera X – Door Y
Button to open the door
Voice and Video can be recorded on MobiCall

21. MobiCall Door Cam Solution increases the reactivity
A person presses the door bell at 9 pm. A staff member
in the office talks to the person and opens the door.
MobiCall allows the staff member to open the door and to let in the person.
How ever, a picture of the person in front of the door is sent to the
Security guard. The basic work flow is not interrupted.
How ever, if the security guard recognizes the person as one who left the company some days ago, then he can listen to the whole voice communication between the two persons and watch the video. In case of a problem, the security guard can send out some persons to verify, what’s going on.

22. MobiCall Video-Telephony with My-IC-Phone
Any video camera ‘linked’ with a phone alows to exchange voice connected with the images.

23. MobiCall clients for Mobile Phones, 3G, Wifi + SMS
MobiCall offers small clients on all mobile phones to support large character sets and gps.
They allow to popup in case of an alarm, to request confirmation and to handle pictures.
TMS included. The connections are through wifi, 3G and specially encoded SMS on link down.

24. MobiCall Door Cam Solution increases the reactivity
A person presses the door bell at 9 pm. A staff member
in the office talks to the person and opens the door.
MobiCall allows the staff member to open the door and to let in the person.
How ever, a picture of the person in front of the door is sent to the
Security guard. The basic work flow is not interrupted.
How ever, if the security guard recognizes the person as one who left the company some days ago, then he can listen to the whole voice communication between the two persons and watch the video. In case of a problem, the security guard can send out some persons to verify, what’s going on.

25. MobiCall Conference: Just another application
No problem to call 120 persons and put into conference all persons confirming positive…

26. Task Management „just another application“

27. MobiCall Voice Playback GUI, the flexible solution
Supporting High impedance voice recording on analog, UA, ISDN BRI, PRA, multi party and two party conference ( emergency calls ) Etrali, BT, IPC and DR-Link…

28. The „Unified EVENT Communication“- Platform „do not call it Alarm Server anymore“
Alarm-, Conference- and Information System
Voice Recording & Task Management-Server

29. Complete convergency 12.04.2017 MobiCall Information Technology
Centralised Telecommunication Infrastructure (Call Server)
S(IP)-DECT / IP-Wireless Phones
Information Technology
Various alarms
Fire alarm
Intelligent IP Network
Central building and processes control systems
Burglary alarm and access control system
Network management systems
Backbone for Telecommunication, IT & Security
Video control
Loudspeaker systems
GSM (Mobile), PDA‘s (3G)
PSA / Pager / SMS & MMS
MobiCall
Subsystems and
primary systems

30. MobiCall: easy and conventient configuration
MobiCall is easy to install, configure and maintain. Upgrade and extensions are easy to handle – worldwide.

31. Fully integrated Management for Alarm In- and Outputs
Fully integrated Management for Alarm In- and Outputs
Visualised interactive managment platform
for the administration of:
512 WAGO IP Contact Controller capable of being integrated
Over 10‘000 Contact Inputs and Outputs
Possbible to define contacts as bottom contacts / closer
Integration of temperature and water-level indicator (analog signals)
Direct assignment of alerting processes for each contact
Possibility to activate flexibly relay outputs for each alarming setting
Attribution of individual text messages for each contact
Individual recording of a voice message for each contact input
Lösungsansatz...
An jedem Standort (ca. 120) steht im Zentrum ein WAGO IP-Kontaktkontroller. Der geforderte Ausbau wurde mit 4 Eingängen / 1 Relaisausgang angegeben. Wir sitzen standardmässig 8er Module im Bereich der Eingänge und 2er bei den Relaisausgängen ein. Ueber die Mobicall-Alarmzentrale können 512 WAGO IP-Kontaktkontroller mit je 512 Ein - und Ausgängen verwaltet werden.
Wir sind in der Lage im Umfeld der Schnittstellen diese direkt über das Netzwerk oder über seriell zu IP zu integrieren. Nach unserer Ansicht sind die Schnittstellen der Knackpunkt der Ausschreibung. Dies nicht in Bezug auf die technische Machbarkeit sondern auf das Kosten / Nutzen Verhältnis. Wir verweisen hier auf das Kapitel 2: Lieferantenvorbehalte.
Die Alarmierung erfolgt über Sprachmeldungen, welche standardmässig pro Kontakteingang aufgesprochen werden kann oder über die integrierte „Text to Speech“ Konvertierung ab vorgegebenen Text in Sprache umgewandelt. Vorgesehen sind 2x Primäranschluss mit Total 60 Kanälen. Dies bedeutet, dass zur gleichen Zeit im Alarmfall bis zu 60 Personen alarmiert werden können. Die Anbindung kann direkt an das PSTN-Amt wie auch an eine Telefonanlage / Call-Server angebunden werden. Diese Anbindung kann auch über Netzwerk H.323 oder SIP erfolgen.

32. MobiCall Designer for SNMP Traps resolution
IT Security: SNMP traps from
OXE, 4760 / 8770
BMC Patrol
Etrali, IPC, BT
HP Openview
Castelrock
Simple dispatching depending Enterprise, OID, Trap-Value... To inform the concerned persons, where ever they are, when they need the information.

33. MobiCall Lone worker protection (LWP) in brief
Manual alarms
Emergency button
Trigger line
Automatic alarms
Man-down
Immobility
by antenna
by fingerprint/site survey
400 DECT DECT (alone worker)
Localisation *
Caller number
Location Based Mobilisation
Mobilisation of the nearest group
Intervention group
Intervention group
Ringtone when message is displayed:
LWP: <CallerNb> <Location>
LWP alarm
<Location>
Confirmation and overflow management in case of failure

34. MobiCall: configurable Web-Interface / visualizer popup
Alarm 1
Levée de doute
Rappel de la personne, vidéo surveillance, … 2
Mobilisation
Mobilisation des équipes d’intervention les plus proches, en donnant toutes les informations sur l’alarme 3
Suivi de l’intervention
Contrôle de la prise en compte de l’incident et gestion des escalades sur débordement
Confirmation de prise en compte / débordement 4
Clôture de l’incident
Clôture pour traçabilité
Rappel de confirmation
End

35. MobiCall – OXE Localisation by Antenna
Localisation based on one DECT-Antenna
The localisation bases on the antenna to which the DECT is connected.
This concept is supported without site survey and on all OXE
Precision :
A zone is defined by the coverage of the antenna

36. MobiCall – OXE/OXO Localisation by fingerprint
Localisation by zone
The localisation takes place by zone as defined in the site survey.
A zone is limited by the set of measures
for this purpose.
A fingerprint’s uniqueness and the localisation algorithm leads to the zone.
Fingerprint
Unique RSSI entity
Search
Comparing fingerprint in the site survey’s database
Precision:
Depending the number of antennas and the position and direction of the antennas

37. Alarm Visualization over Web Interface

38. MobiCall Localisation based solutions
Some examples
Lone Working Persons: In case of an emergency call, MobiCall is able to add the position of the person to the alarm message
Location Based Mobilisation: MobiCall is able to call the persons near to the incident.
Alarms upon leaving a zone, entering prohibited zones etc.
On-duty, off-duty depending on the DECT in charger/out of charger
Detection of leaving the covered area/site, battery low, switch on/off
DECT search (localise objects and persons, find back lost equipment etc.)
Support of hot-keys for fast communication of situations and actions. i.e. Room status, minibar, call to the desk, emergency calls etc.

39. MobiCall and 400 DECT/ 500 DECT
Fonctions
400 DECT
500 DECT (Alone Worker)
Compatibility
IBS / RBS / IP-DECT
Display text
16 characters while ringing
16 characters on answer
Mini-Message with up to 120 char.
16 characters
Vocal
Voice message + DTMF + conference
Ringtone (tonality and volume)
1 special ringtone
3 special ringtones
Emergency Buttons
Short key, center button, keyboard
Emergency button and keyboard
Battery control
Yes
Attendance management
Localisation
By antenna or fingerprint *
PTI function (lone worker protection)
Manual emergency call
Man-down
Immobility
400 DECT : Hardware 400 DECT with firmware update 500 DECT : new hardware with detector of loss of verticality and emergency button
* Based on a site survey

40. Integration
Mobile
500
PTI-DECT
400
DECT

41. Integration
Mobile
500
PTI-DECT
400
DECT

42. Integration & Flexibility TAE means: individual alarms per - group of phones - group of zones - group of buttons down to individual - persons - zones - buttons easy configuration

43. Evacuation Visualization & Activating

44. Solution and Operation Examples Tracking
The Ekahau Solution – related to the MobiCall Alarm and Informations system is employed for…
Safety & Security
The personal can be furnished with a portable „panic button“. In emergency cases, the button can be activated to ask for immediate help.
Additionally it would be possible to supervise a patient if leaving a defined area.
Through the MobiCall-System the responsible people will get the detail information about the cases which are described above.
Wifi
Localisation
Sprachanruf
Pager
SMS
Positioning Engine
Asset Tracking
Vital equipment, such as IV pumps, heart monitors, crash carts and other equipment is mobile by necessity. The „Real Time Location“ Solution lets you locate a tracked item is anywhere in your facility.
Workflow & Resource Management
Has the patient completed her lab tests? How long has she been waiting in the queue? Was the tracking path completely itemized in the billing system?
Efficient workflow improves the quality of care throughout a hospital stay and enables more precise billing.

45. MobiCall New Voice International AG St. Gallerstrasse 8
CH-8853 Lachen (Switzerland)
Tel:
Fax: