1. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo 1. What is Google Places must be 7 pack if you expect phone calls most have hired someone to get them there if using PPC must be top 3 otherwise you go under the map 2. Show an actual place page eminent home health care you must understand this was done by a professional consultant, they paid a whole lot of $ for this you can lose your space. We work with clients and bump others off. That could be you. it is an ongoing issue. You can't set it and forget it. Constantly have to work on it. 3. Show bottom of page citations pulling from other parts of the internet BASICS 1. keyword and market research - if you don't know which keywords will make you the most money, you're on the wrong road a. keyword free tool Google ex: seafood restaurant san diego - change to exact 140 searching, I need to know how to reach out to them and make sure I'm standing out b. get an expert or learn to do it yourself 2 Assess your client's current location (competition) a. look at a competitor's place page fish market restaurant sna diego: thefishmarket.com b. Look at their website - Place listing takes both into consideration c. look at their categories d. look at their reviews, video, photos e. need at least a 60 second video, get 5 videos for your google place page f. Details - you can have a live link here. 3. Write up your plan a. I will optimize the following 5 high volume keyword phrases b. categories c. secondary keywords d. my citation - what is it? your NAP exact spelling, etc. should be the same everywhere and other business listings, exactly the same, street or st? ave or avenue? proves to google you are relevant and trusted, decide what that is and STICK to it e. my website SEO f. description g. Coupons and offers h. expressupdateusa.com What NOT TO DO 1. no keyword stuffing in name of company 2. has to be a local phone number not toll-free and used everywhere tracking numbers ok but other citations have to have that too 3. always add email address 4. always add website, meta description should have same keywords that are in your places description tag 5. categories - 1st has to be a Google category, 4 are up to you, do not put in a town name in category no keyword stuffing town names out of it no po boxes -- if PO is working for you, eventually you won't, don't use USP or mailboxes etc. Google knows about those. Get a virtual office. Must have unique suite number and phone number. home office - it doesn't have to show. Can't use duplicate phone numbers or addresses for duplicate listings. no toll free numbers no duplicate listings no fakery or ridiculous insanity no PISSING off the google monster if you play, you pay Google is extremely smart. don't game it. 1. Set up Google Place Page - Google walks you through step by step 2. Track results (analytics) - see where people are searching directions, where you need to advertise more Advanced techniques Citations - see go fish anthony's san diego copy and 1 up Meta data on site should match google place offsite linking - each site has it's own address, we give a website more importance is to give it back links, some think google place page needs backlinks too ??? It won't hurt, but we don't know. continuous addition of citation is key. Videos put citation in youtube description Review triage what, who, how? QR Don't do: you can't sit and enter testimonials sitting at the same IP address, or hire someone from Fiverr.com, if you pay someone they're sitting at the same IP address TRIAGE reviews: send out email to customers, reviews come to consultant, negative ones get sent to client to address, positive ones get summarize and get sent back to the customer with a thank you, we want to get the word out to the community, will you help us, and ask them to go to. Incentifize them. Yelp, citysearch, insderpages, yahoolocal, dealerrater, judysboook, tripadvisor, edmunds, zagats.com, opentable, urbanspoon, demandforce, kudzu, yellowbot, cityvoter, dexknows, superpages, menupages, lilaguide, vitals.com COUPONS: best use Get free estimate, maintenance programs, $15 off emergency service see screenshot 12:57 6/7 QR Codes Speaker is from LTC Expert Publications LLC st Charles, MO theltcexpert.com Google OFFERS everything we talked about is going to be 10 times more important because of Google Offers, need to start today getting yourself in the top 7 MyMaps - because of spam they don't show up on GP pages, Place a Google maps on your website QR - business cards, scavenger hunts, labeling, storefront displays, promotions, giveaways, laptop stickers, t-shirts, mousepads, use to get likes and follows, build email list, get phone ringing 40 pg pdf and 19 videos $199 today real estate agent etc in one big office, but you want leads for yourself, brand yourself, you can have your own page but you have to use a virtual office

2. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Local Search Class By Kathy Long, LSO Local Search Specialist Kat & Mouse SEO & Web Design Class Notes & Resources www.katandmouse.com/local-search-resources www.katandmouse.com/LocalSearch Class Workbook.xlsx

3. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Why be online? 20% of all searched in Google are local. That’s 2.24 billion!! 97% use internet for local business search Yellow Pages are dying

4. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Where should you be online? Website Social Media Google Places Yahoo Local Bing Local Everywhere you can! 2 million Places claimed in US – only 2% of total! 1 st place gets 35% of clicks, 2 nd 17%, 3 rd 12%... 10 th 2.5%

5. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Google Places – Since October 2010 It’s either “pure” results or “blended”

6. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Google Places – How to Rank High 1.Proximity 2.Popularity (Prominence) 3.Relevance

7. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Google Places – How to Rank High See http://www.davidmihm.com/local-search-ranking-factors.shtml for more details.http://www.davidmihm.com/local-search-ranking-factors.shtml

8. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Everything Begins with Keyword Research Use Google’s free keyword research tool http://bit.ly/ja3yZO 1.Jot down 3 or 4 ways you’d search for your website 2.Look for other keywords in Google’s keyword tool. Seek out variations such as roofer, roofing contractor 3.Run the queries. Where is your website? Write it down. Also write down top 5 or 10 competitor’s sites for those keywords. 4. Group keywords into 3 buckets: 1.Lower rank, great term, low competition 2.Lower rank, great term, high competition 3.Higher rank, great term

9. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo 2: Develop Your NAP NAP = Name, Address, Phone –Consistency across the web is critical! TASK: Search for your phone number on the web. Check to see where your NAP is inconsistent. Make a note of these. FIX THEM!

10. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo 3: Create your categories Google gives you 5 categories – one canned and 4 custom categories –Look at your competitors –Utilize your keyword research –Use high volume, high conversion keywords like hotel with free wi-fi, pet friendly hotel, cool coffee shop –Don’t spam!

11. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Perform Competitive Research Local Search Tool Kit http://www.localsearchtoolkit.com/

12. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Create and Claim Your Place Google Places Yahoo Local Bing Business Portal Facebook

13. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Place Page Optimization Exact or close categories – Try entering city name in 1 or 2 categories. Test. Business name in title – Don’t spam with keywords, be consistent –City keywords in title if possible and applicable Point to a better landing page – contact page Use more info links to add additional links to website, either internally or social sites

14. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Place Page Optimization Add photos to Panoramio and geotag Image from blumenthals.comblumenthals.com

15. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Place Page Optimization Add videos to Youtube and optimize Free video creator at www.animoto.com Image from blumenthals.comblumenthals.com

16. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Citations Create articles for inbound links - add NAP Videos - add NAP Facebook Page Research top 10 or more competitors and do what they do and then some more! –Whitespark.ca/local-citation-finderWhitespark.ca/local-citation-finder –Check More info on their Place page for more Example: This class at Parks & Rec

17. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo More Citations Chamber of Commerce BBB Host/support a philanthropic event Sponsor local events –Query these Location sponsorship Location sponsorship opportunities Location sponsor our event Location “thanks to our sponsors” Location intitel:sponsors Location inurl:sponsors –Create future notifications in Google alerts with location sponsorship for one –Ontolo: Citation ProspectingOntolo: Citation Prospecting –Export Citation list from localsearchtoolkit.comExport Citation list from localsearchtoolkit.com

18. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Citation Prospecting Sponsor a local event. Utilize price anchoring when pitching sponsorships Dear Santa Cruz event, The (event) is going to be a great event. I would love to help sponsor it and my business, http://www.katandmouse.com, can contribute $20 for the sponsorship.http://www.katandmouse.com I look forward to helping support this event to a successful conclusion and reading more about it as it progresses on your website. To your success, Kathy Long Santa Cruz resident and business owner

19. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Local directories

20. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Local directories Check your site at http://getlisted.org/http://getlisted.org/ Enter your site MANUALLY here: http://www.ubl.org http://webapp.localeze.com/bizreg/add.aspx http://local.botw.org/helpcenter/jumpstartproduct.aspx http://expressupdateusa.com/home.aspx https://my.superpages.com/spweb/products/business-listing https://selfenroll.citysearch.com/ http://list.infousa.com/dbupdate.htm http://www.yellowpages.com/sp/advertise/ http://www.insiderpages.com/advertiser/find_business http://www.openlist.com/update/ http://www.yelp.com/ http://www.angieslist.com

21. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Local directories To find more, query: Location directory Location business directory “list of location sites” Location websites Location sites “location sites” “location websites” “favorite links” location “recommended link” location Must do for all Santa Cruz businesses: Wiki Travel - http://wikitravel.org/en/Santa_Cruz_%28California%29http://wikitravel.org/en/Santa_Cruz_%28California%29

22. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Reviews –Get email addresses from customers, segment into gmail and yahoo email addresses and ASK –Facebook –Use QR Codes –Use Thumbtack –Brightlocal review tool –Review Triage

23. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Website Optimization Business name in title tag City keywords in title tag and H1 tag Web copy –Include your location, a map, your cities served, hours, email address, fax number, phone number, directions and other any information you have that establishes your location. –Create page for each location –Internal linking on keywords

24. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Website Optimization Example: http://www.detroitroofing.org/http://www.detroitroofing.org/ Query “Roofing contractor detroit” –Not in Places but contractors page shows up in organics. Why? Query “roofer detroit” –#1 in Places Is this site over optimized? Or not optimized well enough? Example: http://paintingcontractorusa.com/http://paintingcontractorusa.com/ Optimized for nation Pull-down city lists don’t really work Well-done for city it’s located in Tried to show up for Orlando, FL and fails Is this site over optimized? Or not optimized well enough? Example: Query “la jolla housepainter”

25. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Website Optimization Example: http://www.agilemonkey.comhttp:// Query “Santa Cruz Pilates Classes” Query “Santa Cruz Pilates Studio” Query “Santa Cruz Pilates teacher” What do we need to do to rank for all three?

26. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Website Optimization Create a GeoSitemap http://www.geositemapgenerator.com/ http://www.geositemapgenerator.com/ Add rich snippets

27. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Website Optimization Location rich snippet Taylor Benefits Insurance Agency 4820 Harwood Road #130 San Jose CA 95124 (408) 358-7502 http://microformats.org/code/hcard/creator

28. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Website Optimization Other rich snippets Schema.org Recommended Hcard – Location Reviews Restaurant Product

29. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Link Building Acquire quality links from quality sites with keywords in anchor text –Give free advice –Blog commenting –Forum commenting –Guest blogging –Write remarkable copy –Infographics –Whitepaper, research –Create something another business in your industry (non-competitor) would value

30. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Link Building Query these Location “sponsor” Location “our sponsors” Location blog Intitle blog location Inurl:blog location “tags: location” “filed under: location” Location “add comment” Location forum “location forum” Location join Location group

31. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Link building Create best Santa Cruz whatever award Guest post about regional issues on local blogs and relate it back to your business Ask for referral on client’s website Offer local promotion Write a glowing review of a local business. Guaranteed that they’ll link to it!

32. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Link Building Announce your remarkable content –Build relationships and follows –Facebook –Tweet –Email –Newsletter –Social bookmarking –Add share, bookmark ability to your website Sharethis.com

33. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Set Up Analytics How to Log into google (must have gmail account) From landing page, click Analytics and setup Add code to website Set up webmaster tools Add GeoSitemap 3 analytic tools: Webmaster tools Place analytics Website analytics

34. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Other Google Feed of products –How toHow to –How to optimizeHow to optimize Write a book CraigsList ?

35. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Other – Social Media DecreasingStableIncreasing

36. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Other – Social Media

37. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Other – Social Media

38. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Social Why should you be there? Social Proof –90 percent of people seek advice from family and friends before making a decision. –80 percent of people delay making a purchase online before they talk to someone. –Social media gives you an opportunity to build trust and relationships. –Google is watching you! They know if you’re popular or not! –They’ll spread the word and link to you!

39. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Social The BIG THREE – Facebook, Twitter, LinkedIn –Build your following –Build your credibility, authority and trust –Go where your customers are, not your colleagues Twubs.com to find Twitter groupsTwubs.com Build authority in Q/A sites like Quora, Yahoo Answers

40. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Social Make good use of check-ins for targeted advertising, if not now, soon. Get the apps! –Foursquare – Reward your check-ins! –Gowalla – Reward your check-ins! –Yelp – Includes deals! read moreread more –Facebook – lands on wall! –Google – NEW TODAY! Local directory siting! I bet they’ll tie in “ Offers” NEW TODAY! Local directory –Yahoo Local – pulls in deals from www.zozi.com/Yahoo Localwww.zozi.com/

41. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Summary: 7 ways to dominate 7 pack 1.Add NAP to off-site content 2.Broaden your citation mentions 3.Optimize your website 4.Get more local, anchor text inbound links from directories, press releases, check-in sites, blogs 5.Get reviews 6.Timely updates to your place page 7.Get active in social media

42. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo http://blumenthals.com/index.php?web-equity-infographic

43. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo What else? PPC Mobile marketing –You need a mobile site! –Geo-targeted text messaging –Check-ins –More on the way!! Deals –Groupon, Living Social, etc. –Google “Offers” –Amazon –Yelp –Facebook?

44. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo SoLoMo Social + Local + Mobile The new BUZZ

45. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo In the end Everyone will be doing these steps. What can you do that is more? 1.SEO – Local optimization might be enough today, but NOT tomorrow! You need to keep optimizing with: 1.Better content 2.More backlinks 3.Social involvement and social proof 2.Social Media 1.More followers sharing and tweeting your stuff 3.Take advantage of other marketing tools What Google tells you to do, you should do.

46. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Need help? Kat & Mouse takes you to the next level with… Website & Google Places optimization to get Google to take note Link building to move your site above the competition Social Media marketing – Custom landing pages, engagement, website integration to get people singing your praises Mobile Marketing to capture the crowd on the street in the new internet Monthly monitoring and improvements to keep you on top

47. Kat & Mouse | katandmouse.com | facebook.com/katandmouseo Kat & Mouse Please connect with me www.katandmouse.com anonymouse@katandmouse.com 408-694-3706 www.facebook.com/katandmouseo Twitter: @katndmouse LinkedInLinkedIn - Kathy Long LinkedIn: Join Local BizBuzz Group http://www.linkedin.com/groups/Local-BizBuzz-3215677 http://www.linkedin.com/groups/Local-BizBuzz-3215677 To your success!