1. Integrated Information Technology
Workshop 4-6 October 2000

2. IIT -Business needs Identification of business needs
Design of appropriate business processes
allocation of above tasks to staff
time frames
task performance indicators
Benchmarking and budgets

3. IIT - KSAs that can already be addressed
Investigation into business intelligence needs (MIS, EIS, etc)
Identification of appropriate tools and cost-benefit implications
Investigate use of video-conferencing

4. IIT - Policy/strategy decisions
Investment in the network and infrastructure upgrade
Video- and tele-conferencing
Raising replacement reserves - depreciation policies
IT management (staffing, etc.)
Change of platform
Standardisation of application and database environment
IT culture