1. Metropolitan Police Service Language & Cultural Services

2. “Background”  Programme commenced in 2004  Researched in Europe & US  Corporate Programme in 2008  On going implementation

3. “It’s the way we do business”  Waiting time  Travelling time  Payment & Billing

4. “Fundamental change of practice” Using technology where appropriate

5. “Task Driven”  What is the legal requirement?  If it was in English who would do it?  Can it be done through technology?

6. “Staged Approach”  Initial contact software  Telephone interpreting  Own staff or interpreting  Video conferencing or face to face

7. “Complete Language Solution”  Initial Contact  Telephone interpreting  IDT  Video conferencing platform  Own staff database  Language skills training programme  ICT

8. “Large Resource Base”  Access to 1000 interpreters in over 100 languages  Access to 900 staff members in over 130 languages

9. “Initial Contact”  Kiosk Technology  Counter/Custody  Stand alone  Scalable/expandable  Language/BSL

10. “Telephone Interpreting”  Solid contract  Favourable rates  Custody/Front counter  Double handsets  Second line strategy

11. “Interpreter Deployments”  24/7 operation  Balancing out demand  Controlling the usage  Providing essential MI  Non complex procedures  Multi lingual workforce

12. “Video Platform”  156 units  Custody/Front counter  Hubsites reducing travelling  Across a secure network  Compatible with corporate programmes

13. “Own staff”  Over 900 volunteers  In over 120 Languages  Many of them rare  Servicing all levels of work

14. “Language Training”  Up skilling the organisation  Making better use of our skills  Courses on 3 levels  Accreditation  Police specific content  Future proofing our assets

15. “Software solution”  Aiding scheduling  End to end process  Portals for covert issues  Managing two tier “own staff” system  Integration with SAP

16. “Challenges”  Police Culture  Interpreter expectations  Technology linkage

17. Questions?