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17 Common Mistakes in Emergency Plans How to Fix
NFMT 16 17 Common Mistakes in Emergency Plans How to Fix
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This is Jennifer. Jennifer has worked for you faithfully for 10 years
This is Jennifer. Jennifer has worked for you faithfully for 10 years. She is punctual, does her work on time, has never had a disciplinary problem. Her evaluations are always very good. Jennifer is quiet. Everyone knows her, but no one ever sees her. At home, she has a husband and two young children. Everyone knows Joe, her husband from the Christmas and other company socials. Turns out, Joe has been beating Jennifer for 10 years. We might have seen the black eyes and scratches—even the limp—if we had been looking. But, we don’t see Jennifer. Jennifer left Joe four months ago—even has a protection order Today at 10 AM, Joe comes to our building bearing flowers for Jennifer. Everyone of your employees smiles and lets Joe in because they know him without knowing he’s a monster. When Joe walks up to Jennifer’s desk, he drops the flowers, produces a pistol and shoots Jennifer in the head. She’s dead before she hits the floor. Joe then walks down the hall. What do your employees do now?
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Ohhhh
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What Do YOU Do Right NOW
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Intimate Partner Violence
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Intimate Partner Violence
2 Employees: Killed in the American Workplace Today—Everyday
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Intimate Partner Violence
2 Employees: Killed in the American Workplace Today—Everday IPV Kills 1,300 Every Year
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Intimate Partner Violence
2 Employees: Killed in the American Workplace Today—Everday IPV Kills 1,300 Every Year Spousal Abuse Is Epidemic
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What Do YOU Do Right NOW
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Bo Mitchell 911 Consulting
President
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Police Commissioner (Ret.) Certified Emergency Manager
Bo Mitchell 911 Consulting President Police Commissioner (Ret.) Certified Emergency Manager CEM, CPP, CBCP, CHS-V, CSI-ML, HSEEP, IAC, MOAB, CHSP, CHEP, CSHM, CESCO, CHCM, CFC, CIPS, CSSM, CSC, CAS, TFCT3, CERT, CMC
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Speaker ASSE NFPA FEMA SHRM RIMS ATA
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911 Consulting Clients GE HQ H&R Block HQ Hyatt HQ MasterCard HQ Rolls Royce HQ Subway HQ
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25 Secondary Western CT Univ. Central CT Univ. John Jay College
911 Consulting Clients 25 Secondary Western CT Univ. Central CT Univ. John Jay College Housatonic CC
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17 Common Mistakes in Emergency Plans How to Fix
NFMT 16 17 Common Mistakes in Emergency Plans How to Fix
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Why Should I Care About Emergency Action Plans?
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Duty of Care
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“Everything Is Always My Fault”
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Core Mgmt Responsibility
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500 + Plans Reviewed
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OSHA Compliant?
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POP QUIZ OSHA Compliant: 1
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FUBAR
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Fair Warning
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I Will Be Candid
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Tell Me: What’s Required by Law?
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Emergency Planning Authorities Who Is Covered Responsible Party
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Required by Federal Law
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OSHA 29 CFR
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“Sections through apply to workplaces in general industry except mobile workplaces such as vehicles or vessels”
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OSHA Regulations 29 CFR 1910.38/.39 Emergency Action Plan
Mandatory OSHA Regulations 29 CFR /.39 Emergency Action Plan Fire Prevention Plan
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Mandatory State/City Fire Code
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Standards
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SCOTUS
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Only Courts Can Set/Adopt the Standards that Juries Use to Judge YOU.
SCOTUS Only Courts Can Set/Adopt the Standards that Juries Use to Judge YOU.
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Jury = Employees
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1600
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1600
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1600
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Resiliency
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1600
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All Courts Love NFPA And Have for Over a Century
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OSHA: Shall Create/Train Plans NFPA 1600: Contents: All Hazards
So…. OSHA: Shall Create/Train Plans NFPA 1600: Contents: All Hazards
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All-Hazards Plan
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All-Hazards Plan: Shall
Emergency Team Chain of Command Visitors Contractors Civil Disturbance Disabled Headcounts Evacuation In-Building Relo AAs Fire Bomb Threat Medical Em Security Active Shooter Hostage Lockout Suicide Bullying Perimeter Access Security Aft Hours Chemical Spill: In Chemical Spill: Out Shelter in Place Suspicious Pkg Suspicious Person Explosion Structural Failure Severe Weather Elevator Em Power Outage Water/Phone Out Lockdown Air Quality Em Shutdown Earthquake Flooding Pipe Burst CBRNE Terrorism Use of FEs Training Drills Exercises Search-Seizure Weapons Evac Maps Em Contacts
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Fire Drills Evacuation Weather Headcounts Sus Pkg Bomb Sus Pers
Your Plan??? Fire Evacuation Headcounts Bomb Chem Spill Drills Weather Sus Pkg Sus Pers Pwr Out
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All-Hazards Plan: Shall
Emergency Team Chain of Command Visitors Contractors Civil Disturbance Disabled Headcounts Evacuation In-Building Relo AAs Fire Bomb Threat Medical Em Security Active Shooter Hostage Lockout Suicide Bullying Perimeter Access Security Aft Hours Chemical Spill: In Chemical Spill: Out Shelter in Place Suspicious Pkg Suspicious Person Explosion Structural Failure Severe Weather Elevator Em Power Outage Water/Phone Out Lockdown Air Quality Em Shutdown Earthquake Flooding Pipe Burst CBRNE Terrorism Use of FEs Training Drills Exercises Search-Seizure Weapons Evac Maps Em Contacts
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All Hazards: Mandatory
Special Needs Personnel Visitors Contractors Headcounts Training
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Who is Covered?
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All Occupants (Fire Code) Contractors (OSHA) Special Needs (ADA+)
Who Is Covered? Employees (OSHA) All Occupants (Fire Code) Contractors (OSHA) Special Needs (ADA+) Visitors (Prem Liability/FC)
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Responsible Officer?
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CEO SCOTUS Responsible Party?
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CEO: Responsible Party
Civilly Personally Criminally
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Does Your CEO Know This? Shouldn’t They? Wouldn’t You?
CEO = Resp Officer Does Your CEO Know This? Shouldn’t They? Wouldn’t You?
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Responsible Parties CEO Trustees/Directors Sr. Ops Personnel
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Exaggeration?
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California: 2 Yr Prison Sentence
CEOs Indicted: 2015 California: 2 Yr Prison Sentence
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CEOs Indicted: 2015 California: 2 Yr Prison Sentence PA: 2 Indicted
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W. VA.: 2 Convicted CEOs Indicted: 2015
California: 2 Yr Prison Sentence PA: 2 Indicted W. VA.: 2 Convicted
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NYC: Indicted CEOs Indicted: 2015 California: 2 Yr Prison Sentence
PA: 2 Indicted W. VA.: 2 Convicted NYC: Indicted
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California: 2 Yr Prison Sentence PA: 2 Indicted W. VA.: 2 Convicted
CEOs Indicted: 2015 California: 2 Yr Prison Sentence PA: 2 Indicted W. VA.: 2 Convicted NYC: Indicted
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Alfonso Preia 5Aug15 The New York Times
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Obstruction of Justice
DOJ + OSHA New MOU Dec 2015 Enhance DOJ’s Cases Juries: Emotion Obstruction of Justice
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No Exaggeration
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Why Plan & Train?
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U.S.: Justice Measured in $$$
Why Plan? U.S.: Justice Measured in $$$
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Why Plan? U.S.: Justice Measured in $$$ More Justice? More $$$
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Juries Armed: Commas & Zeros
Why Plan? U.S.: Justice Measured in $$$ More Justice? More $$$ Juries Armed: Commas & Zeros
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Jurors: Most Are Employees
Why Plan? U.S.: Justice Measured in $$$ More Justice? More $$$ Juries Armed: Commas & Zeros Jurors: Most Are Employees
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Cook County Fire (Chi)
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Cook Co. Fire 6 Dead $4-5 Billion
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One Meridian Plaza (Phila)
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1 Meridian Plaza 3 Dead $4 Billion
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First Interstate Bank (LA)
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1st Interstate 1 Dead $2 Billion
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“Everything Is Always My Fault”
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Why Plan & Train?
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What Are the Risks to YOU?
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Threats 5 million Workplace Injuries Annually DOJ
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2 million Workplace Violence Annually DOJ Threats
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Threats 10,000 Sudden Cardiac Events American Red Cross
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Adults w This Condition
Threats 75,000,000 Adults w This Condition 1 of 3 Americans
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Threats 3.8 Million Concussions Yearly CDC
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Threats 4,585 Workplace Deaths OSHA
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Threats 111,500 Structural Fires NFPA
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Threats 1 Million Calls to 911 Every Day NENA
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Agility Recovery Solutions
Threats 78% Orgs Out of Biz In 2 Years Agility Recovery Solutions
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Can’t Resume: 5 Days Out of Biz: 1 Year Agility Recovery Solutions
Threats 90% Can’t Resume: 5 Days Out of Biz: 1 Year Agility Recovery Solutions
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Common Mistakes in Emergency Plans
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Compliance Standards OSHA State Fire Code NFPA 1600
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Ignore Critical Personnel
Visitors Contractors 2nd/3rd Shifts
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Visitors & Contractors
Least Likely to Know Our Procedures; Most Likely to Panic, Freeze, Not Coop—And then Sue!
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Emergency Team
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OSHA Requires Every Emp: Emergency Team
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Command Control Communications
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Command & Control Not Enough Commanders No Chain of Command
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Em Team Size Too Few Team Members
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Size of Em Team NRF NIMS ICS NFPA 1600
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Emergency Team 1:5!
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1:5 Employees Visitors Customers Contractors
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All-Hazards Plan: Shall
Emergency Team Chain of Command Visitors Contractors Civil Disturbance Disabled Headcounts Evacuation In-Building Relo AAs Fire Bomb Threat Medical Em Security Active Shooter Hostage Lockout Suicide Bullying Perimeter Access Security Aft Hours Chemical Spill: In Chemical Spill: Out Shelter in Place Suspicious Pkg Suspicious Person Explosion Structural Failure Severe Weather Elevator Em Power Outage Water/Phone Out Lockdown Air Quality Em Shutdown Earthquake Flooding Pipe Burst CBRNE Terrorism Use of FEs Training Drills Exercises Search-Seizure Weapons Evac Maps Em Contacts
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All-Hazards Plan: Shall
Emergency Team Chain of Command Visitors Contractors Civil Disturbance Disabled Headcounts Evacuation In-Building Relo AAs Fire Bomb Threat Medical Em Security Active Shooter Hostage Lockout Suicide Bullying Perimeter Access Security Aft Hours Chemical Spill: In Chemical Spill: Out Shelter in Place Suspicious Pkg Suspicious Person Explosion Structural Failure Severe Weather Elevator Em Power Outage Water/Phone Out Lockdown Air Quality Em Shutdown Earthquake Flooding Pipe Burst CBRNE Terrorism Use of FEs Training Drills Exercises Search-Seizure Weapons Evac Maps Em Contacts Yikes!
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Many Threats & Many Procedures:
Yikes! Many Threats & Many Procedures:
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Many Threats & Many Procedures:
Yikes! Many Threats & Many Procedures: One Team!
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If You Can’t Communicate, You Can’t Respond
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Your Emergency Commander
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Common Mistakes No Headcounts
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Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)
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Common Mistakes Evacuation Maps
Required by Law Must be for Every Employee from Any/All Parts of Every Building
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Evacuation Maps OSHA 29 CFR CFR CFR
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Medical Emergency
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Medical Emergency Standard of Care
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1st Aid: 29 CFR 1910.151 Bloodborne Pathogens: 29 CFR 1910.1030
Medical Emergency 1st Aid: 29 CFR Bloodborne Pathogens: 29 CFR
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Snake
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Special Needs Persons
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Common Mistakes Special Needs
Required by St. & Fed Law
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Plagiarism
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All Emergency Plans Shall Be Site Specific
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Plagiarism HQ Plan Buddy Cut & Paste
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Common Mistakes Out of Date
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Great plans are a smart thing…
Why We Plan & Train Great plans are a smart thing…
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everything Training is Great plans are a smart thing…
Why We Plan & Train Great plans are a smart thing… Training is everything
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Training is Everything
737 Canada Fiery Crash Evacuation No Deaths 737 Greek Fiery Crash 55/137 Dead
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Training is Everything
Difference? Non-Fatal Crash: 75% were frequent business flyers 55 Fatalities: Almost 100% were 1st-time flyers
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Survival was not the result of miracles
Hudson River Survival was not the result of miracles
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Survival was the result of training.
Hudson River Survival was the result of training.
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Training: The Law Mandatory Train All Employees In Classroom
Annually & At Hire “Qualified” Trainer (by Experience, Training)
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On-Screen Training Can Supplement
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On-Screen Training Can NEVER Substitute
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Police /Fire /EMTs are not the 1st responders
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Police /Fire /EMTs are not the 1st responders Employees are the 1st responders
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We Don’t Rise to the Occasion…
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We Sink to Our Level of Our Training
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Employees Hate This Stuff!
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National Research 85% Safety: MOST Important Issue at Work
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85% National Research Wages Leave Sick Days Overtime Union
Safety: MOST Important Issue at Work More Imp than: Wages Leave Sick Days Overtime Union
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Training Trained 27,000 Employees
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Training Trained 27,000 Employees 98.5% Confident
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Took “Scary” out of Discussion
98.5% Confident Took “Scary” out of Discussion
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Made Everyone Comfortable
98.5% Confident Took “Scary” out of Discussion Made Everyone Comfortable
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Empowered All 98.5% Confident Took “Scary” out of Discussion
Made Everyone Comfortable Empowered All
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Great plans are a smart thing. Training is everything.
Why We Plan & Train Great plans are a smart thing. Training is everything.
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What Do YOU Do Right NOW
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18x More Likely to Have Violence than a Fire at Work DOJ & NFPA
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Sharp Spike
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Sharp Spike B4 Sandy Hook: 1X/Mo
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Sharp Spike B4 Sandy Hook: 1X/Mo. Since Sandy Hook: 1+X/WK
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Your Plan: Silent
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Active Shooter: Your Plan
No Procedures No Reporting No Awareness No Training
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Workplace Violence + Active Shooter: It's About You, Your Management and Your People
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Workplace Violence + Active Shooter: It's About You, Your Management and Your People TODAY 1510 hrs RM 343
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Police /Fire /EMTs are not the 1st responders Employees are the 1st responders
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“No One Cares”
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Common Mistakes “No One Cares”
Common Belief 200,000 Calls: OSHA Costs: Fines +Sr.Time +Lawyers
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Common Mistakes “We’ve Had No Incidents” “We’re a Family” “We’ve Been Lucky”
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Common Mistakes “Luck Is Not a Strategy”
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HDWSI How Do We Sell It?
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ROI?
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If We’re Never Hit, our ROI is Zero…
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If We’re Never Hit, our ROI is Zero…Thank God!
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If We Are Hit, Our ROI Is Measured in the 10s of Millions of $$$!
If We’re Never Hit, our ROI is Zero…Thank God! If We Are Hit, Our ROI Is Measured in the 10s of Millions of $$$!
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ROI Bond Emps into Safety Culture Protect Brand Protect People
Build Emp Awareness Knock Down Silos Integrate Safety: Their Jobs Instill Sense of Responsibility Incr Emp Ownership Protect Brand Protect People Protect CEO’s Posterior Protect Productivity Protect $$$ 85% ID Safety 98.5 Confident
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17 Common Mistakes in Emergency Plans
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Emergency Action & Fire Prevention Plans
Compliance Emergency Action & Fire Prevention Plans
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Required by Federal Law
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Alfonso Preia 5Aug15 The New York Times
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Landlord Not Responsible for Your Planning Training
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All-Hazards Plan
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All-Hazards Plan: Shall
Emergency Team Chain of Command Visitors Contractors Civil Disturbance Disabled Headcounts Evacuation In-Building Relo AAs Fire Bomb Threat Medical Em Security Active Shooter Hostage Lockout Suicide Bullying Perimeter Access Security Aft Hours Chemical Spill: In Chemical Spill: Out Shelter in Place Suspicious Pkg Suspicious Person Explosion Structural Failure Severe Weather Elevator Em Power Outage Water/Phone Out Lockdown Air Quality Em Shutdown Earthquake Flooding Pipe Burst CBRNE Terrorism Use of FEs Training Drills Exercises Search-Seizure Weapons Evac Maps Em Contacts
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Common Mistakes Special Needs Personnel
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Special Needs Persons
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5. Ignore Critical Personnel
Visitors Contractors 2nd/3rd Shifts
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Common Mistakes Headcounts
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Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)
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Common Mistakes Training: Emergency Team All Employees
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Common Mistakes Training
Mandatory Train All Personnel In Classroom Annually & At Hire “Qualified” Trainer (by Experience, Training)
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Common Mistakes Emergency Team: Not Big Enough
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Emergency Team 1:5!
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Command & Control Not Enough Commanders No Chain of Command
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Communications Cells/PTT/Land Lines Won’t Work 2-Way Radios Mandatory
Common Mistakes Communications Cells/PTT/Land Lines Won’t Work 2-Way Radios Mandatory
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Your Emergency Commander
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Common Mistakes Evac Maps
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Medical Emergency Standard of Care
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13. Security “We have met the enemy; it is us.” Assessment
“You Can’t Stop Crazy” “We have met the enemy; it is us.” Assessment Involve Law Enforcement Equipment + Systems will alone will NEVER solve the problem. Training + CCC + Training
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14. FE Training Illegal
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15. Plagiarism
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Common Mistakes Out of Date
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Common Mistakes No Independent Audit
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Biggest Obstacle:
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Denial
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In all Orgs, Change Almost Always Occurs Because of…
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Blunt Force Trauma from the Outside…
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…Never by Inspired Leadership from the Inside
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“Jaws”: Cultural Earthquake
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“Jaws”: Cultural Earthquake
1975: 1st Hollywood Blockbuster $260,000,000: 75 days 130MM: All US Adults 18+ Scared out of America Music Recognized Today Worldwide
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Denial
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“JAWS”: About Denial
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“Won’t Close the Beaches” = $$$
“Jaws”: Denial “Won’t Close the Beaches” = $$$
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“Can’t Hire More Lifeguards” = $$$
“Jaws”: Denial “Won’t Close the Beaches” = $$$ “Can’t Hire More Lifeguards” = $$$
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“I’ve Never Seen this Shark”
“Jaws”: Denial “Won’t Close the Beaches” = $$$ “Can’t Hire More Lifeguards” =$$$ “I’ve Never Seen this Shark”
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“Are You Sure We Have a Problem?”
“Jaws”: Denial “Won’t Close the Beaches” = $$$ “Can’t Hire More Lifeguards” = $$$ “I’ve Never Seen this Shark” “Are You Sure We Have a Problem?”
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We Never See the Monster in the 1st 60 Minutes
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HDWSI? “We Need a Bigger Boat!”
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Where Do We Start?
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Here’s Where You Start
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Here’s Where You Start This Is Not Your Fault
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Here’s Where You Start This Is Not Your Fault You Didn’t Know
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You Are the 99% This Is Not Your Fault You Didn’t Know
Here’s Where You Start This Is Not Your Fault You Didn’t Know You Are the 99%
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Champion This Is Not Your Fault You Didn’t Know You Are the 99%
Here’s Where You Start This Is Not Your Fault You Didn’t Know You Are the 99% Champion
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Rare + Heroic Here’s Where You Start This Is Not Your Fault
You Didn’t Know You Are the 99% Champion Rare + Heroic
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Here’s Where You Start Protect Your “Family”
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Responsible Thing To Do
Here’s Where You Start Protect Your Family Responsible Thing To Do
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Protect Stakeholders Protect Your Family Responsible Thing To Do
Here’s Where You Start Protect Your Family Responsible Thing To Do Protect Stakeholders
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What Do You Need to Believe?
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What Do You Need to Believe?
Real Threats: You
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What Do You Need to Believe?
Real Threats: You Penalties: Don’t Do Right Thing
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What Do You Need to Believe?
Real Threats: You Penalties: Don’t Do Right Thing You’re the Responsible Party
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What Do You Need to Believe?
Real Threats: You Penalties: Don’t Do Right Thing You’re the Responsible Party Duty of Care
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What Do You Need to Believe?
Real Threats: You Penalties: Don’t Do Right Thing You’re the Responsible Party Duty of Care Emps Want/Appreciate This. Won’t Feel Penalized
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What Do You Need to Believe?
You Will Lead
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What Do You Need to Believe?
You Will Lead You Will Be a Hero
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What Do You Need to Believe?
You Will Lead You Will Be a Hero You Will Not Look Stupid. This Is Not Your Fault.
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What Do You Need to Believe?
You Will Lead You Will Be a Hero You Will Not Look Stupid. This Is Not Your Fault. You Can Report to Stakeholders: Leadership, Compliance, Due Diligence to Protect Them
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What Do You Need to Believe?
You Will Lead You Will Be a Hero You Will Not Look Stupid. This Is Not Your Fault. You Can Report to Stakeholders: Leadership, Compliance, Due Diligence to Protect Them
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ROI Protect Brand Protect People Protect CEO’s Posterior
Protect Productivity Protect $$$ 85% ID Safety 98.5 Confident Bond Emps into Safety Culture Build Emp Awareness Knock Down Silos Integrate Safety: Their Jobs Instill Sense of Responsibility Incr Emp Ownership
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Action Plan
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Threat Assessment
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Action Plan Threat Assessment of Your Org’s Current Emergency Planning + Training
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Just Like Your Financial Audits
Action Plan Threat Assessment of Your Org’s Current Emergency Planning + Training Just Like Your Financial Audits
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Outside, Independent Action Plan
Threat Assessment of Your Org’s Current Emergency Planning + Training Just Like Your Financial Audits Outside, Independent
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Outside/Independent Assessment
You Don’t Have Expertise
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Outside/Independent Assessment
You Don’t Have Expertise Inside Audits: Politics + Command Influence
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Outside/Independent Assessment
You Don’t Have Expertise Inside Audits: Politics + Command Influence Inside: Always Dismissed: Court, Any 3rd Party
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Action Plan
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Help for You
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Copy of This Presentation
Help for YOU Copy of This Presentation
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10 Commandments Planning
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10 Commandments Training
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“We Need a Bigger Boat!”
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17 Common Mistakes in Emergency Plans How to Fix
NFMT 16 17 Common Mistakes in Emergency Plans How to Fix
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