1. Organizational Communication
Topics : Communication Channels, Effective Meeting, Managing Conflict,
MR JAMSARI JAMALUDDIN - JJ

2. Field of Communication
SPIRITUAL
INTRAPERSONAL
INTERPERSONAL
SMALL GROUP
ORGANIZATIONAL
CORPORATE
PUBLIC
MASS
INTERCULTURAL

3. Definition - Organizational Communication
A process by which activities of a society are collected and coordinated to reach the goals of both individuals and the collective group.
It is a subfield of general communications studies and is often a component to effective management in a workplace environment.

4. Communication Channels in Organization
Face to face communication
Teleconferencing
Telephone and Voice Mail
Written communication
Internet and

5. Face to face communication
Interpersonal communication
Small group communication
The Advantages :
Richness
in person, a wide array of nonverbal cues help you better understand another person.
Seeing and hearing others can help answer questions as below
Is the customer in a hurry?
Is your boss angry?
Is a colleague joking or serious ?

6. Speed Control Personal quality
once you make contact with your audience, there’s no time lag between the transmission if a message and its perception
Example : if you need the funds in an account released now, face-face to communication is better channel rather than letter or memo.
Control
Respond to questions as soon as possible
Can rephrase or elaborate when the listeners seem confused
Control the time
Have more command over the receiver’s attention
Permits instantaneous feedback
Personal quality
Potential to create personal bonds

7. The disadvantages are below:
Difficult to arrange the members
Personal contact is expensive
Time consuming
Antagonizes one or more of the members

8. Teleconferencing and videoconferencing
Also called conference calls
Allow users in distant locations to have a meeting
Widespread operations
Decision making
Low cost and very effective
Examples : Yahoo messenger,

9. Telephone and Voice Mail
Less time
Help us get through to busy people
Vocal cues –
Tone of voice
Pauses
Interruptions
Pitch
Disadvantages
Can be problematic if we reach the caller at a bad time
Chances to have successful conversation will drop if the person in hurried, angry etc.

10. Written communication
Variety of forms
Memos
Letters
Bulletins
Reports
Advantages
Permanents
future reference
Easier to understand
Can read and study the message many times especially complex message
Compose it in advance – shape the message, pondering every word
Less prone to errors

11. Internet and
Allows communicators to send and respond to one another’s written via computer.
According to survey 71 % of managers use as their primary form of communication
Lengthy and details message
Anytime
Working independently
Examples = computer conferencing and instant messaging

12. Which channel to use Time required for feedback
Richness of information conveyed
Sender’s control over how message is composed
Control over receiver’s attention
Effectiveness for detailed messages
Face to face
Immediate ( after contact is established)
High (verbal and nonverbal cues )
Moderate
Highest
Weak (listeners are likely to forget details of complicated messages
Telephone
Immediate
Vocal but not visual cues
Less than in face to face setting
Weakest
Hard copy
Delayed
Words numbers and images but not non verbal cues
Low
Good

13. Time required for feedback
Richness of information conveyed
Sender’s control over how message is composed
Control over receiver’s attention
Effectiveness for detailed messages
Delayed
Lowest (when text only no formatting
High
Low
Better
Instant messaging
Potential quick (after contact is established
Modest
Weak
Hard copy
Words numbers and images but not non verbal cues
Highest
Good

14. Thank You
See You Again