1. NEC Voice Security Recorder
The Dterm VSR can connect at the desktop or in the back room. Please contact NEC for more information if a backroom connection is desired. In a simple desktop installation, it can be programmed to save calls on the local PC OR on a network drive. If on a network drive, a local buffer location is created to prevent streaming calls over the network.

2. Voice Security Recorder
For Recording & Storing conversations on a local or network PC
Consists of an in-line box, USB cable and software
VSR
The Dterm VSR can connect at the desktop or in the back room. Please contact NEC for more information if a backroom connection is desired. In a simple desktop installation, it can be programmed to save calls on the local PC OR on a network drive. If on a network drive, a local buffer location is created to prevent streaming calls over the network.

3. Voice Security Recorder
Plug ‘n Play
No external power needed
Set to Record EVERY call or on-demand
Can Restrict each user’s ability to Stop, Pause, Delete or Export Recordings
GUI for Playing, Recording, Options and File Management with one-touch or export options
Save recording as compressed .WAV file (168 hours per Gb)
Save onto a Network Drive for centralized file management

4. Voice Security Recorder
Caller ID as part of Call Record
Search by:
Agent PC Log-in ID
Time/Date
Caller ID, Number Dialed
Key-words in notes
Optional Post-Call Screen Pop reminds agent to enter important notes, transaction number etc and if desired manage archive real-time
(note: ability to erase call can be removed on per seat basis)
The Dterm VSR offers high-end functionality at a price customers are willing to pay. This includes extracting the Caller ID or number dialed and making it a part of the call record. This will assist the user/supervisor in finding the call at a later date.
The software can be set to also alert the user after the call to add notes about the call, mark it as important and save or delete the call. The ability to delete the call can be removed on a per user basis.

5. Voice Security Recorder
Playback Tab
One-touch
One-touch export to standard .wav file
Simple Search
The playback tab allows the user to list and play recorded conversations.
The playback tab shows a graphical representation of the volume level of the call with a cursor that indicates the current position of playback. The cursor can be dragged forwards or backwards to allow rapid selection of the appropriate section to playback.
The user can also search for calls in their own or another archive by Caller ID, number dialed or notes taken about the call.
Additionally, user can choose to the conversation as a compressed or extracted wav file, or select to save the converted file anywhere on their PC or network.

6. Voice Security Recorder
Record Tab
The Record tab allows the user to view recording levels and to control the recording.
The ‘Oscilloscope’ shows the levels on the line separately (Microphone shows the user’s level and Speaker shows the distant party level.)
Manual start, stop & pause buttons control the recording status.
Additional features include the ability to mark the call as important or take a snapshot of the current call for immediate playback, while still recording the live call.

7. Voice Security Recorder
Options Tab
Automatically record every call
Record format (determines total recording time available)
Call Selection- every call is recorded from the beginning, this allows the user to determine calls of less than this threshold will NOT be saved
Prompt for Info at Start- This setting has the VSR application pop forward at the start of every call
Prompt for info at the END- this setting provides the screen pop shown previously to pop on the user’s desktop at the end of each call
Record levels can be adjusted for better quality, the local or remote signal can be increased or decreased as needed. 100% = full signal.

8. Voice Security Recorder
File Management Tab
Calls can be stored anywhere on the local PC or Network
If storing on a Network drive location it is recommended that a local buffer location be created. This prevents calls streaming over the network as well as prevents network problems from ‘stopping’ a recording. Calls remain in the buffer location until the network is ready, then are transferred with no intervention by the user.
The Dterm VSR allows the user to automatically delete non-important calls when the allocated disk space becomes used or when conversations are over a certain number of days old.
Conversations are permanently stored by pressing the ‘!’ (important) button during recording or playback.

9. Custom Configuration Settings to Meet the needs of every user:
This program is hidden upon installation under C:\Program Files\NEC\Recorder
Has many settings to restrict the user as well as customize the s/w if needed.
The use of this program as well as the settings can be password protected. The setting for Password Prevents user from accessing local settings- eliminates both the Option Tab and File Management tab on the user interface. This ensures the user does not change settings once established.
Other settings are described as well.

10. Every Business can benefit from Call Recording!
Dterm VSR
Applications
Call Centers – QA monitor
Vertical Markets
Banking
Order/Help Desks
Brokers
Supervisor Monitoring
Accountants
Message Taking
Collection Agencies
Dictation
Schools
Reception Phone
Medical
Security Phones
Legal
Every Business can benefit from Call Recording!

11. Desktop Recording Advantages
Simple installation- Uses existing PC hardware
User can add notes to call record
User can be restricted on use of features and functions

12. Drawbacks To Desktop Recording
If local PC is turned off we are not recording
If user unplugs USB we are not recording
It all comes down to “Why do you want to record calls?”

13. 4 Port Call Logger VSR-04 – 4 Port Call Logging Unit
Up to 12 on one PC (48 ports)
Simple Set Up Options

14. 4 Port Call Logger

15. BackOffice Software Software Set-Up Options
Each Port Has Unique Serial Number
Name and Map Each Port
Adjust Audio Levels
Ignor Threshold
Auto-Erase Threshold

16. Supervisor Software VSR Manager 2.0 VSR Reporter
Advanced Search/Playback/Categorizing
VSR Reporter
Adds Advanced Playback Functions
Speed Control
Call Slice
Adds Reports based on Call Data and Activity by Agent

17. VSR Manager 2.0 Links to Recording Folders Recordings List
Player Panel and Controls

18. Call Manager 2.0 (cont’d) One-Touch E-Mail as .xtr or .wav file
Hotlists
Drag and Drop links to important recordings
Categorize as Desired
Quick Recall of Important Recordings

19. VSR Reporter- Adds Advanced Player Options
Speed Playback Control – Up to Twice as Fast- Modulation Stays the Same
Call Slice – Save and export on the ‘slice’ of the Call you want

20. VSR Reporter- The Reports

21. VSR Reporter – Reports Cont’d

22. Summary
Solutions to Meet your Customer’s Needs and to Help you sell more NEC Systems
Desktop (Distributed Hardware – Centralized Recording)
BackOffice- (Centralized Hardware and Recording)
Admin Software Options and Add-Ons
VSR Manager
VSR Reporter