1. Meeting on "Total Conversation" and on "E-Accessible Emergency“
Reaction to Emergency Alerts using voice and Clustering Technologies REACT IST
Data e luogo
Meeting on "Total Conversation" and on "E-Accessible Emergency“
30 January 2008 –
Brussels 30 Jan 08

2. The REACT project facts
Project Acronym: REACT Project Reference: IST Contract Type: Specific Targeted Research Project (STREP) Start Date: 01/09/ Duration: 30 months End Date: 28/02/ Project Cost: 3,920,051 € Project Funding: 1,980,000 €
Project website:
Consorzio, etc –
Brussels 30 Jan 08

3. What is REACT for?
REACT aims at reducing risks to citizens and the environment by enhancing the interactivity of citizens with Emergency Services and by providing added value to integrated information coming from disparate sources
REACT will support existing emergency systems by providing an interoperable multimedia Enhanced Emergency Call Service, that would operate on an everyday basis and deal with the small to mid size incidents, that unless properly handled and coordinated, could escalate in scale –
Brussels 30 Jan 08

4. What does it want to achieve?
REACT will normalize warnings from various sources, allowing their aggregation and analysis so that additional knowledge can be extracted and presented to the PSAP operator as an aid to situational awareness, pattern detection and dispatching of resources. –
Brussels 30 Jan 08

5. The REACT project Consorzio, etc – http://www.react-ist.net Northgate
Oxford Computer Consultants
Sussex Police Authority
Voice-Insight
HITEC
Fire Brigades of Aachen
SINEURA
Consorzio, etc
REFORM
National Corp of Firemen of Italy
IES Solutions –
Brussels 30 Jan 08

6. Message from the Italian FB
The website of the National fire services Department has a specific page with tips and information on fire safety of people with disabilities. The Department has addressed the problem of fire management and fire risk evaluation. It has been developed a guideline and a checklist to help employers to assess and improve fire safety of workplaces.
Now its important to address the other side of the problem, how to call the rescue services in emergency.
Emergency rooms of fire fighters are working with IT technologies, so they are ready to be integrated with specific systems featured for assisting people with disabilities in contacting and asking for help. –
Brussels 30 Jan 08

7. Key contributions
The key contributions of REACT to the current emergency control services will be:
Integration of the emergency caller location featured by the E112 and eCall
Call clustering and prioritisation through semantic, time, location – leading to clearer decision making and support during cross-border incidents (4D GIS).
Automatic identification of keywords from the PSAP operator speaking supporting the filling of a job description form for starting the emergency call workflow
Interoperability across call centres and emergency services as REACT presents an XML GIS-based data store accessible using secure Web Services –
Brussels 30 Jan 08

8. Additional services Content management Voice recognition
Analysis of calls -> scenarios
Wider view on an event -> investigation
Voice recognition
Capturing keywords (e.g. “gun”, “fire”)
Automatic translation of data
While exposing data to the REACT layer
Homogenisation of coding –
Brussels 30 Jan 08

9. Key elements on Architecture
Loose coupling between components
Uses standard TCP/IP based protocols and links
XML
Web Services
Common Alerting Protocol as Incident Message format
TSO as Incident Dictionary
Brussels 30 Jan 08

10. CAP
Brussels 30 Jan 08

11. What is relevant for today’s meeting and future initiatives
Accommodation of disparate sources
From voice sinthetizers
From human facilitators
Common protocol
Interoperability
Scalability
Sharing of information
Through organisations and regions
Common structure
Integration of eCall and multimedia
Digital data integrated with standard calls
Best use of caller ID and location
Presentation on maps
Data mining –
Brussels 30 Jan 08

12. Contact person Uberto Delprato – u.delprato@i4es.it
Reaction to Emergency Alerts using voice and Clustering Technologies REACT IST
Data e luogo
Contact person
Uberto Delprato – –
Brussels 30 Jan 08