1. The European Statistical Data Support (network)
Dissemination Working Group
Agenda point 14
16/11/2016
ESTAT. B4 – H. Anselm

2. Who uses Eurostat’s statistics?
Political DGs and other European Institutions
Governments, education sector,
businesses, journalists and
the general public

3. User support network 30+ support centres 30+ languages
Training sessions
in Member States –
supported by Eurostat
Contracts and Gentlemens Agreements
until 30/09/2018
Eurostat publications & promo items

4. User support network Trend: more complex requests
fewer requests in total
Possible reasons:
more skilled users
a more user-friendly website

5. European Statistical Data Support
About requests/year
Commercial companies = 35%
Students and academics sector = 35%
Eurostat’s website: over 3 million visits/month
One of top 5 most visited European Commission websites
PDF downloads/month
1.1 million dataset downloads/month

8. Results of the anonymous test

9. General info Test sent between 3-6/10/2016
Translated to national language
Main aim to test:
Reply in the language of the request
Request registered in Assist
Usage of the KDB

10. General info Wide range of points: 17-85 (max 100)
Points also awarded for timeliness and service
27 support centres tested
Almost all centres replied
Feedback to centres

11. Question:
"I would be interested to know if Eurostat intends to publish EU-aggregates without UK"
No change - as we are still EU More info in the KDB.
Reply:

12. Important!
Please note that this test should be seen as an exercise to improve the quality of the user support service
Not taken as a general judgement on the quality of the work of your Support Centre 12 12

13. Brilliant answers (kids tests)!13 13

14. Thank you for your attention!
If you need any help …
… please don’t hesitate to contact Eurostat user support
ec.europa.eu/eurostat or
Thank you for your attention! 14 14