1. Chapter Four: Communicate
Cornerstone: Creating Success through Positive Change 6th edition
Robert M. Sherfield & Patricia G. Moody
Chapter Four:
Communicate
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2. How Does Communication Work?
Communication takes up much of our lives:
Verbal communication
Written communication
Actions

3. Six Elements of Communication
The source – originator of communication
The message – what is being communicated
The channel – how the message is expressed
The receiver – person who gets the message
Barriers – interference with message
Feedback – reaction to message by receiver

4. Interpersonal Communication
Dynamic form of communication between two or more people
Three types:
self-presentation goal: showing ourselves to others
Intstrumental goal: presenting information to meet our needs
Relationship goals: helping to build meaningful connections with others

5. Sapir-Whorf Hypothesis
The language we know, hear, and speak determines our interpretation and understanding of the world
We are unconscious of this situation
Each human’s “reality” is individual

6. Nonverbal Communication
Any and all communication besides words
Comprises the majority of a message’s meaning
Examples: facial expressions, clothing, proximity

7. Classification of Spatial Zones

8. Computer-Mediated Communication
Sub-category of interpersonal communication
Examples: texting, ing, twittering
Can infer and imply emotions
May enhance quality of some relationships

9. Tips for Using CMC
Never send an electronic message that you would not want the public to see
Choose your words carefully before pressing “SEND”
Never send a CMC message when you are angry – wait and reevaluate!

10. Self-Disclosure How much are you willing to share about yourself?
Personal disclosure is first step
Affects quality of relationships
What do you share?
Insignificant facts
Informational facts
Highly significant facts

11. Seek Friendships with Those Who…
Treat you well and equally
Bring new ideas and experiences to your life
May be different than old friends
Have ambition and courage
Have healthy work habits and work ethic
Have pride in their personal character
Enjoy college and learning
Are outgoing and adventurous
Have goals and a mission in life

12. Stay Safe in New Relationships
Don’t go out alone with a stranger
Make sure someone knows your plans
Don’t go to a stranger’s residence
If someone becomes controlling or abusive, sever the relationship immediately

13. Conflict in Relationships
Many try to avoid conflict
Conflict is inevitable
Use it to better relationships by seeking win-win solutions

14. Dealing with Difficult People
Develop strategies to deal with people who:
Gossip
Manipulate
Show off
Goof off
Stand by
Complain
Doom and gloom

15. People and Conflict Management Tips
Check yourself first
Don’t take it personally
Ask questions and communicate needs
Avoid physical and verbal confrontation
Walk away to safety if necessary

16. Chapter Reflections Strengthen your interpersonal communication skills
Listen to others, especially during conflict
Use CMC along with face-to-face communication
Turn off technology sometimes
Develop a positive sense of self
Let people into your life through self-disclosure
Develop diverse relationships
Maintain close friendships
Learn to manage conflict