1. 1. Page 42: If late enter quietly, wait to be dismissed, don’t talk while the professor is talking, don’t ask professor to “break the rules”, don’t sleep in class, turn off phones…. 2. 2 As + 1 B + 1 C @ 3 Credit hrs each = ((4*3)+(4*3)+(3*3)+ (2*3))/(3+3+3+3) = (12+12+9+6)/12= 39/12 = 3.25 3. BONUS 30% left during the first year…. Nearly 50% never completed their degrees – pg 49

2. 1. Briefly discuss the Sapir-Worf Hypothesis. (Hint: research on relationships among language, culture, and thought). 2. The book presents 15 Standards for Dealing with Difficulty People and Managing Conflict. Define or discuss one of them.

3.  What are some of the key elements of good communication? ◦ Know your audience  How to understand them  How to work with them  How to manage conflict ◦ Know yourself  What will good communication impact? ◦ Education ◦ Relationships ◦ Career ◦ Future ◦ Friends, Values, ethics ◦ YOUR CHARACTER

4.  Communication is a shared experience: Examples – ◦ Verbal Communication – presentation and/or interactive, speaking AND listening ◦ Written Communication – Papers, Reports, Journal Entries, Emails, Texts, even notes on the fridge ◦ Body Language – Eye Contact, Nods, Body Position, Yawns, etc  SIX ELEMENTS of Communication ◦ The Source ◦ The Message ◦ The Channel ◦ The Receiver ◦ The Barriers  External Noise  Internal Noise  Interference  Poor Communication habits ◦ Feedback

5.  The language we know, hear, and speak determines the way we interpret and understand the world.

6.  A dynamic form of communication between two (or more) people in which the messages exchanged significantly influence their thoughts, emotions, behaviors, and relationships”  Typically not “static” (reading a paper) but fluid and constantly changing, potentially impacting the relationship in the process.

7.  Non-issue 15+ years ago.  Today it is considered a vital subcategory of interpersonal communication study ◦ Easier to convey bad news ◦ Infer/Imply emotions:  :)  :(  :P  lol, omg, imho, YELLING, …  High Speed access facilitates use of digital cameras  Consequently – though not as effectively, emotions CAN be conveyed through CMC

8.  Never send an electronic message that you would not want the public to see. ◦ BEWARE the FW:  When using CMC, choose your words carefully, in general sent messages cannot be “unsent”  Never send a CMC when you are angry, frustrated, or stressed. If you write a message under these circumstances, wait 24 hours and re-read before sending – you may wind up deleting it all together  When CMCing your Professors, ALWAYS use proper grammar, avoid abbreviations (lol, omg, imho) whenever possible. Act as if you’re sending a handwritten letter.

9.  http://www.youtube.com/watch?v=kZnztwiW Zo4&feature=fvst http://www.youtube.com/watch?v=kZnztwiW Zo4&feature=fvst  Self-disclosure - How much are you willing to let others know about you? ◦ It takes courage to reveal things about yourself ◦ It takes courage to listen too ◦ Always be careful what information you reveal and to whom you reveal it.

10.  Some people like it, others avoid it like the plague!  In life, you cannot elude it forever… ◦ You CAN make it something positive that brings about change and win-win outcomes.

11.  Check your own behavior first. Don’t mirror the behavior of the one you are dealing with.  Don’t take the other person’s attitude or words personally. Most of the time they don’t know you or your life.  AVOID physical contact with others at any expense.  If you must give criticism, do so with a positive tone and attitude.  Remember that everyone is sensitive about him/herself and his/her situation.

12.  Do not verbally attack the other person; simply state your case and ideas.  Allow the other person to save face: Don’t beat a dead horse.  If you have a problem with someone or their actions, be specific and let him or her know ahead of time.  If someone shows signs o becoming physically aggressive, get help early, stay calm, if necessary, walk to a safe area.  Allow the other person to “vent” before moving on to any negotiation or resolution.

13.  Try to create a “win-win” situation where everyone can walk away having gained.  Determine if the conflict is a “person” conflict or a “situation” conflict.  Ask the other person what he/she needs; try to understand the situation.  Realize that you may be in the wrong.  Ask yourself “If this were my last action on earth, would I be proud of how I acted?”

14.  Journals Due ◦ Free Writing  Guest Speaker – Lt. G.E “Ned” Watson – University of West Georgia Police Department  Questions?