1. Product Change Notification
- An overview for TE Connectivity customers
2/18/2019date/time

2. Product Change Notification
What is PCN?
Product Change Notification is the process by which TE Connectivity notifies its customers about the impending changes to existing parts/documents. The PCN is also the mechanism by which customers with Agreements are notified to solicit their “approval”.
What triggers a PCN?
Part being modified (part revision change) – automated
Part being discontinued - automated
Manufacturing location of a part is changed – manual
Customer Drawing is being revised – automated
Class 1 document (non EC controlled docs) is being revised – manual
RoHS alternates – manual
February 18, 2019

3. PCN Current Process Data warehouse (TED) e StarTEC eCommerce
Sales
History e
PCN offline (batch)
Match Product changes to customers with Agreements & sales history
Lookup Sales, Marketing, Global Account Mgrs assigned to impacted customers and distribute notifications accordingly (customer notification primarily responsibility of sales engineer).
Distribute notifications to internal and external PCN subscribers
Create outbound PCN feeds (flat files)
Maintain PCN history, & subscriptions
notifications
Customer
Master
Part
Master
PDR-060
(SS-40-14
internal feed)
Employee
Directory
PCN
History
PCN Recipients
PCN
Subscriptions
Agreements
PCNalert
(external feed)
Sales,Mktg,
Global Mgrs
StarTEC
Customer
Part Xrefs
EC.TEC
(Product & Document
Changes)
PCN History,Recipients,
Agreements
PCNs &
Subscriptions
Agreement
Subsystem
(Agreements)
eCommerce
RoHS Batch
PCN online
DM.TEC
(Document Changes)
Create PCNs
Lookup PCNs
Lookup PCN recipients
Subscriptions
Help/Reference Guides
PCN History
PCN Recipients
PCN
Subscriptions
Agreements
February 18, 2019

4. What are the Constituents of PCN?
TE Connectivity Parts (includes part Aliases & Customer Part Numbers if known)
Superseding Part Numbers if applicable (Discontinuance only)
Class 1 Document
Customer Drawing, Data Sheet,….
Class 2 Document
Restricted Customer Drawing, Standards/Specs,…
Class 2 docs are not sent to customers
Class 3 Document
Production Drawing, Standards/Specs, …
Description of Change
Reason for Change
Dates
Discontinuance: Last Order Date & Last Ship Date
Part Revisions: First Date to Ship & Last Date for Mixed Shipments
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5. Different Types of PCN’s
Standard : - Generally speaking, the PCN’s which inform the customers about the engineering changes to the products are called Standard PCN’s. These includes discontinuance as well as ROHS PCN’s.
Manufacturing Location Change PCN’s : - PCN’s which notify the customers about the change in the manufacturing location of the parts or products are called Manufacturing Location Change PCN’s.
February 18, 2019

6. Who is the PCN application's audience?
Customers (direct subscriptions and notification via SE/GAM)
Sales Engineers (parts with sales history)
Person one level above SE in sales hierarchy
Marketing Managers
Global Account Managers (parts on an Agreement)
Employee subscribers
Employee users (lookup PCN’s, lookup recipient history, etc)
eCommerce PCN Creator
PCNalert – 3rd party PCN notification system
Flat file also sent to select customers (not recommended) – mainly distributors
February 18, 2019

7. What are different Customer Agreements?
Agreement 49 : TE Connectivity agrees that customers will be notified of proposed part revisions changes (typically Fit/Form/Function) via a PCN and that the change will not be implemented without prior approval of the customer or expiration of a 90 day wait period (wait period is customer specific)
Responsibility of the Customer Advocate in EC.TEC
Agreement 91: TE Connectivity agrees that no manufacturing location will be moved from one location to another location without written notification 60 calendar days prior to the move.
February 18, 2019

8. How are the impacted Customers identified?
Based on the Sales history : If the customer has purchased a particular part within the last two years, TE Connectivity will identify the customer as an impacted customer.
Based on Customer Agreement : The customer may have entered an Agreement with TE Connectivity for approval/notification of changes.
Based on Part Number Subscriptions: The customer may not have a sales history or a Customer Agreement in existence, but still may want to know about a specific part.
February 18, 2019

9. How does the Customer Receive PCN?
Notification based on Subscriptions: once an SE has created an eCommerce account on behalf of a customer, the customer must create subscriptions at the ecommerce web site. They are sent the notifications directly by the PCN application.
Notification based on Sales Assignments: It is the responsibility of the SE to notify customers of PCN changes and/or product discontinuance especially for those customers who do not have direct PCN subscriptions.
Notification based on Customer Agreements: It is the responsibility of the EC.TEC Customer Advocate to coordinate communication with GAM to ensure that customers with Agreements are aware of the change being proposed on the PCN and where applicable “approve” the change.
February 18, 2019

10. How does customer get PCN from eCommerce System?
To get the PCN from ecommerce directly, the customer must be registered at the ecommerce web site of TE Connectivity.
This is a two step process
Individual Registration :-
Customer has to click on the register link when he/she visits for the first time. This step will cover the following processes:
Entering Personal Information
Verification of address
Acceptance of the End User legal agreement.
February 18, 2019

11. Next….
Secure Access: The customer requests the required security on TE Connectivity eCommerce web site. This is subject to approval from an SE or the Customer’s Company Security Administrator.
Once the SE approves the access, the customer can use the “Product Change Notification” feature on the TE Connectivity Ecommerce web site.
February 18, 2019

12. What activities can a customer perform in PCN?
Customers can perform the following activities at TE Connectivity Web Site.
Create and maintain Customer account subscriptions.
Look Up PCN’s impacting them.
For creating the part number subscriptions , customer have to request the Sales Engineer create a PCN account on their behalf. Customers cannot enter these subscriptions directly.
February 18, 2019

13. “Subscribe By Customer” screen
Select the account to which customer want to subscribe from the displayed list of accounts he/she has access to.
TEST DATA
February 18, 2019

14. “Subscribe By Customer” screen
Select the option to receive notifications.
Subscriptions can also be deleted using this same screen.
Option to receive notification
TEST DATA
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15. “Subscribe By Customer” screen
By subscribing at the customer account level , the customer can also see the customer part numbers on the PCN form.
TEST DATA
February 18, 2019

16. Lookup PCN’s
Customers can search old PCN’s by clicking the “Lookup PCN’s” option on the PCN Home page.
Required: From Date or PCN Number (wildcards supported)
Optional: To Date (default is current Date) and/or Product Info and/or Customer Info
TEST DATA
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17. Lookup PCN Result screen
The “Accounts Impacted” column in below screen, shows count of all the customer accounts which have been impacted for the customer.
TEST DATA
Customer Detail
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18. TEST DATA Account List Screen PCN # Link to Customer PCN
Link to Part/Doc detail
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19. Parts/Documents list screen
Customer can click on the no. in “# parts/Documents Affected” column to go the parts/document list.
TEST DATA
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20. How does the Customer get notified
How does the Customer get notified? An is sent to customer at the end of the day , which lists all the PCN’s which have impacted that customers based on his sales history, customer agreement or part number subscriptions. Summery information for each PCN is provided. Customer can click on the customer name in the “Affected Customers” section which opens up the PCN form.
February 18, 2019

21. TEST DATA Sample Email Summary Sample Email Summary
Link to the Customer PCN
Link to the Customer PCN
TEST DATA
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22. PCN Contents Customer Name, Customer location, Customer account #,
Customer Agreement # ( if available),
Customer Part Numbers ( if available),
Parts & Documents affecting the customer.
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23. Customer PCN Form
TEST DATA
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24. PCN Form Continued…..
TEST DATA
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25. Whom shall the Customer contact for clarifications?
SE : In case the clarification is required for any particular PCN.
PCN Admin : For all other PCN related queries, customer can send an to
Ecommerce Help Desk : In case the clarification is required about ecommerce web site.
“Quick Reference Guide” is also available in PCN home page at TE Connectivity ecommerce web site.
February 18, 2019