1. Your on-line connection to Ferraz Shawmut; Getting Started Login / out Contact Us Home Page, Account Inquiry My E-Account Account Status Ordering Options Ferraz Shawmut RMA Request Sales Inquiries.

2. Enter your username and password as supplied by Ferraz Shawmut If you have forgotten your password enter your username in the Web User Name box and click on link An e-mail will be sent to the address we have on record for you with a new password Click on the Go hot link to go to the Ferraz Shawmut elearning web page

3. The current customer you are attached to will display in the corner. Product pricing, sales order, and invoice inquiry will use this customer when doing inquiries Click on the drop-down menus to select an option

4. Menu Listing  Logout – Click when you are finished using FS Connect to logout of the website.  Contact Us  Contact Us – Send an e-mail to our Customer Service department with general questions.  Customer Preferred Feedback – Send an e-mail to Customer Service to report specific problems.  Home Page – Click to go to the Home Page  Account Inquiry  Select Account – Select a different customer to inquire on.  My E-Account – Displays basic account information and ability to change password.  Account Status – Displays summary sales info for customer currently attached to  Ordering Options  Product Catalog – Part search and listing with quantity available, pricing, and add to cart to create order.  Personal Catalog – Can save list of frequently searched parts. Same listing as Product Catalog.  Quick Order Entry – Part number and quantity entry to create order. Can also import excel csv file into.  Maintain Product Xref – Maintain a cross-reference of your own part number to Ferraz part numbers.  My Saved Orders – Can fill a cart/create an order, save and retrieve that information. E.g. A recurring order.  Pending Carts – Carts that are filled but not completed into orders. Similar to saved orders but will get deleted after 4 weeks  View Cart – View your current cart.  Check Out – Go to checkout to complete and place an order.  Ferraz Shawmut RMA Request – Online RMA Request Form.

5. Menu Listing – Continued  Price Inquiries  S.P.A. Inquiry – Adjustment Inquiry. Adjustments, Sales, and detail information.  Email U.S. Price Sheet – Have the current U.S. price sheet e-mailed to you. (U.S. customers only)  Sales Inquiries  Order History – Sales order inquiry. Orders, details, tracking information.  Invoice History – Invoice inquiry. Can search by invoice or PO number.  Purchase History – Listing of Year to date and prior year net units and net dollars by part number

8. Find customers by using their Address Number or part of their name (no wildcards needed.) Select a customer by clicking on the blue button Search Region and Territory based on access level using dropdown boxes.

12. Enter a part number, description, or part of a part number (do not need wildcards.) Multiple Items search requires full part numbers. Separate part numbers with commas. Enter quantity or quantities and click Add To Cart to start an order. Click Add to PC to add to your personal catalog

13. Enter quantity or quantities and click Add To Cart to start an order. Clicking Remove will remove part from personal catalog

14. Enter quantity and part number. Click Validate Entries to show description, unit price, and total. Click Import File to import excel csv file. Click Add To Cart button at bottom of page to add to shopping cart

15. Click Browse to find your excel file. Click Submit to import. Save Excel file as a CSV

16. After a part number has been added to the cross reference file, you can locate it quickly with the search function Click Add to bring up the screen to add a new cross reference item. Fill in Ferraz Part Number Your Part Number Your Part Description

17. Click Add to Cart to create new order from saved cart

19. Can change quantity Click Update Changed Quantity to update order Click Deliver to: to change the Ship-To Address Choose from Ship Via for delivery options. Click Remove to remove line from order Choose Freight choice: Destination, Prepay, or Collect. Prepay requires and account number to charge to. P.O. Number is required. Default date is today but can change here.

21. Find SPA’s by SPA Number or Customer Number Search Region, Territory, and Customer, based on access level, using dropdown boxes. Click here to see adjustment details.

22. Click on order number to see details.

23. Click on Tracking Number to see tracking information.

25. Click on invoice number to see details.